Connectrix Brocade: "Processor rebooted - Software Fault:ASSERT"

Summary: This article explains the workaround when the switch rebooted due to the error "Processor rebooted - Software Fault:ASSERT."

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Switch rebooted due to the following error:

Processor rebooted - Software Fault:ASSERT

 

Cause

The "Software Fault:ASSERT" is a software issue and it happened on CP1 (earlier Active) it failed over to the other CP 0 (earlier Standby)
The problem was in the routing services, a null pointer was received while trying to fetch the data.

 

Post failover:

Fabric OS: v7.1.1c1

hadump        :
---------------------------------------
TIME_STAMP: Mar  7 11:23:37.498073
---------------------------------------
Local CP (Slot 6, CP0): Active, Cold Recovered
Remote CP (Slot 7, CP1): Standby, Healthy
HA enabled, Heartbeat Up, HA State synchronized

errdump:
2019/03/04-00:22:05, [HAM-1004], 30432, SLOT 7 | CHASSIS, INFO, ED_DCX8510_8B, Processor rebooted - Software Fault:ASSERT.


Core.pd file:

MSR: 00029200 EE: 1 PR: 0 FP: 0 ME: 1 IR/DR: 0/0
TASK = b06c8e10[1869] 'RTEK_TH' Last syscall: -1
ASSERT - Failed expression: op != NULL,
         file = /vobs/projects/springboard/build/swbd62/fabos/src/sys/lib/fabos/fabobj_mgr/fabmedia.c, line = 183, kernel mode
         args = 0


set_reboot_reason reason=Software Fault:ASSERT
Kernel panic - not syncing: fabos assertion failed cpu 0:
ASSERT - Failed expression: op != NULL,
         file = /vobs/projects/springboard/build/swbd62/fabos/src/sys/lib/fabos/fabobj_mgr/fabmedia.c, line = 183
         args = 0

PD Start
PowerPC Book-E Watchdog Shutdown soft timer
PLATFORM_FIRST
MTRACER
mtracer_panicdump
mtracer_panicdump write=0x44a1
reboot_reason
PD_MISC
CONSOLE_LOG
6300 KBytes in 2 file(s)
use "supportsave" command to upload

 

Resolution

A software defect in routing services caused the failure hitting Brocade defect DEFECT000440968.
The fix for the issue is to upgrade the switch to FOS 7.4.x and above.

 

Affected Products

Connectrix
Article Properties
Article Number: 000055899
Article Type: Solution
Last Modified: 30 Aug 2024
Version:  3
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