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Dell Migrate

Summary: Dell Migration and Erase process using SupportAssist.

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Article Content


Symptoms

This article covers steps to perform Dell Migration and Erase process using SupportAssist.

Cause

Note: Ensure that the following prerequisites are met on both old and new personal computers before initiating the Dell Migrate process.
  • Dell Migrate will help move files and settings from your old personal computer.
  • Applications will not be migrated. Applications will need to be downloaded and installed separately after you complete your migration.
  • For data migration, the operating system that is installed on old personal computer must be Windows 7 or later.
  • The operating system that is installed on new personal computer must be Windows 10 or later.
  • You must be signed in as an administrator on both the old and the new personal computers. To perform Dell migration as it requires advanced permissions to perform migration functions on your personal computer.
  • Both the old and the new personal computers must be connected to the same local network.
  • Both the old and the new personal computers must be connected to a power outlet throughout the data migration process.
  • Ensure that no other applications are in use or open.
  • Applications must be closed before migrating (Browsers, Control Panel, System Settings etc.)
  • For data erase, the operating system that is installed on old personal computer must be Windows 8.1 or later.
  • Dell Migrate is Available for Purchase on Inspiron, Inspiron G series, XPS, and Alienware Products - Buy now.

Resolution

Dell Migration and Erase Process

  1. Launch the Dell SupportAssist application on your new Dell personal computer from the start menu by searching for SupportAssist. On your new Dell personal computer, in the search box next to the start icon on the taskbar, enter SupportAssist. Click SupportAssist from the list of results. (Figure 1 [English only])
    New PC (Search SupportAssist)
    Figure 1: New personal computer (Search SupportAssist)
    Note: If it is not installed on your personal computer, you can download SupportAssist and install it: Download SupportAssist
  2. On the new personal computer, click Yes on the green banner 'Would you like to start using Dell Migrate?'. You can also click Go now at the bottom left under Dell Migrate (Figure 2 [English only]).
    New PC (Launching SupportAssist)
    Figure 2: New personal computer (Launching SupportAssist)
  3. On the next screen, you will see the welcome page for Dell Migrate. Click Let’s get started to begin connecting both personal computers (Figure 3 [English only]).
    Note: Click Terms and conditions to review the service contract.
    New PC (Dell Migrate Welcome Screen)
    Figure 3: New personal computer (Dell Migrate Welcome Screen)
  4. It begins to validate the pre-requisites for connecting both personal computers (Figure 4 [English only]).
    New PC (Running Pre-checks for Dell Migrate)
    Figure 4: New personal computer (Running Prechecks for Dell Migrate)
  5. In order to securely connect the personal computers, you must be on a trusted network. If you are on a network that is not classified as a trusted network on your new personal computer, perform one of the following steps: (Figure 5 [English only].)
    • Click Trust network if you recognize and trust the network to proceed with the migration.
    • Click Cancel if you do not trust the network. Reconnect to a network that you trust and restart the process.
    If your network is already trusted, you will not see this prompt.
    New PC (Trust Network)
    Figure 5: New personal computer (Trust Network)
  6. Dell Migrate tries to connect your new personal computer to your old personal computer. Also displays instructions on how to download and install Dell Data Assistant on your Old personal computer (Figure 6 [English only]). Follow these instructions in sequence.
    Follow these instructions in sequence
    Figure 6: Follow these instructions in sequence.
  7. On your Old personal computer, open a browser and go to www.dell.com/DataAssistant to download the file. Once downloaded, run Dell Data Assistant from your browser’s Downloads bar or by going to the downloaded folder on your personal computer (Figure 7 [English only]).
    Old PC (Download and run Dell Data Assistant.exe)
    Figure 7: Old personal computer (Download and run Dell Data Assistant.exe)
  8. Run Dell Data Assistant, The Dell Data Assistant (Figure 8 [English only]) will run the required prechecks on the personal computer and will prompt you if any of the pre-requisites could not be met. More information about the prechecks that are run by Migrate, see Device discovery and prechecks.
    Dell Data Assistant on Old PC
    Figure 8: Dell Data Assistant on Old personal computer
  9. If your old personal computer is not connected to a trusted network, perform one of the following steps if you see a prompt for untrusted network (Figure 9 [English only]).
    • Click Trust Network if you recognize and trust the network to proceed with the migration.
    • Click Cancel if you do not trust the network. Reconnect to a network that you trust and restart the process.
    Old personal computer (Security settings for non trusted network on your old personal computer
    Figure 9: Old personal computer (Security settings for nontrusted network on your old personal computer)
  10. On the next screen, you will see the welcome page for Dell Migrate. Click Let’s get started to begin connecting the two personal computers (Figure 10 [English only]).
    Old personal computer (Dell Migrate Welcome Screen on your old personal computer)
    Figure 10: Old personal computer (Dell Migrate Welcome Screen on your old personal computer)
  11. On the next screen, Dell Migrate tries to connect your old personal computer to your new personal computer (Figure 11 [English only]).
    Old personal computer (Discovering the new personal computer)
    Figure 11: Old personal computer (Discovering the new personal computer)
  12. Once the Dell Data Assistant identifies the new personal computer on the network, it generates a verification code. This verification code needs to be entered on the new personal computer for secure data migration as shown below (Figure 12 [English only]).
    Old personal computer (Verification code on your old personal computer)
    Figure 12: Old personal computer (Verification code on your old personal computer)
  13. Enter the verification code on your new personal computer Once paired, a green verification code is shown on both personal computers (Figure 13 [English only[).
    It is important that both the personal computers remain connected to the same network throughout the migration process. Any issues while connecting the two personal computers lead to stopping the migration process.
    Old personal computer (personal computers connected successfully message)
    Figure 13: Old personal computer (personal computers connected successfully message)
  14. If the Windows user profiles on the two personal computers do not match, a pop-up screen appears on the screen to confirm that you have used the right user profiles while starting the migration process (Figure 14 [English only]).
    You may choose to continue or log off and log in to the Windows user profile that matches on both the personal computers. If the user profiles are the same, it will go to the next step.
    To know more about how to migrate multiple user accounts using Dell Data Assistant, see Multiple User Account Migration.
    New personal computer (User accounts do not match on Old personal computer and New personal computer)
    Figure 14: New personal computer (User accounts do not match on Old personal computer and New personal computer)
  15. Once both the personal computers are paired successfully, it starts to search on the old personal computer for the files, and settings to be migrated from the old personal computer to the new personal computer (Figure 15a and 15b [English only]).
    Warning: Now on the old personal computer you will also be presented an Erase This personal computer button. Only click the Erase this personal computer button once all your data is migrated successfully.
    New personal computer (Searching for Files and Settings on Old personal computer)
    Figure 15a: New personal computer (Searching for Files and Settings on Old personal computer)
    Alert Only click the Erase This personal computer button on OLD once all your data is migrated successfully.
    Old personal computer (Searching for Files and Settings)
    Figure 15b: Old personal computer (Searching for Files and Settings)
  16. The personal computers are now ready to begin with the migration and you are presented with two options (Figure 16 [English only]);
    • Click Move everything for me to move all the files and settings from the old personal computer to the new personal computer. The supported user files and settings are identified and preselected by Dell Migrate.
    • Click Let me choose what to move to select the files and settings that you want to move, instead of moving everything from the old personal computer to the new personal computer.
    New personal computer (Select Files to Migrate)
    Figure 16: New personal computer (Select Files to Migrate)
  17. Once the old personal computer has finished scanning the files and settings to migrate, it comes up with a ready to migrate screen message. Once this message is displayed, the data transfer is ready to begin. (Figure 17 [English only])
    Old personal computer (Ready to Migrate)
    Figure 17: Old personal computer (Ready to Migrate)
  18. On the New personal computer, you can do a custom selection of the settings and files to be migrated from your Old personal computer to New personal computer. After selection of files for migration, click Migrate Now to begin the data transfer (Figure 18 [English only]).
    If you have multiple drives on your old and/or new personal computer, you may change the mappings of the drives between the old, and the new personal computer by clicking Change under Files and settings are saved to.
    New personal computer (Migrate Now - Custom selection)
    Figure 18: New personal computer (Migrate Now - Custom selection)
  19. When you click Migrate now, the new personal computer displays the progress of the migration (Figure 19a [English only]), while the old personal computer displays a message, "we are migrating your data now" (Figure 19b [English only]). The time that it takes to complete a migration depends on the network speed and the amount of data selected.
    New personal computer (Migration in Progress displayed on your new personal computer)
    Figure 19a: New personal computer (Migration in Progress displayed on your new personal computer)
    Old personal computer (Migration in Progress displayed on Old personal computer)
    Figure 19b: Old personal computer (Migration in Progress displayed on Old personal computer)
  20. After the migration is completed, the new personal computer displays the migration summary of files and settings that are migrated from old to the new personal computer. Click Finish to complete the Migration (Figure 20 [English only]). The details of the entire migration can be seen by clicking the view details options on the summary screen.
    Note: If any selected files or settings are not migrated, retry the migration progress by performing the steps in Troubleshooting when migration is completed with warnings.
    New personal computer (Migration Summary)
    Figure 20: New personal computer (Migration Summary)
  21. With this, the migration from old to new personal computer is now complete (Figure 21 [English only]). You can also erase your data from the old personal computer after you have completed your migration. Let us discuss the erase process in the next steps.
    New personal computer (Migration Completed)
    Figure 21: New personal computer (Migration Completed)
    For instructions to migrate data from multiple personal computers, see the How to migrate data from multiple personal computers to your Dell personal computer video.
  22. Erase This personal computer helps to remove the user data from the old personal computer after the migration is completed, while retaining the Windows installation. On the old personal computer, once the migration completed message is displayed, click Erase This personal computer to begin with the removal of the data from the old personal computer (Figure 22 [English only]).
    Note: The erase feature can be used on the old personal computer only once your new Dell personal computer and old personal computer have connected to each other at least one time.
    Old personal computer (Migration Completed)
    Figure 22: Old personal computer (Migration Completed)
  23. This next step will check the pre-requisites for the personal computer erase to begin (Figure 23 [English only]). For more information about the prechecks that are performed for erase, see Prechecks for erase. Also, it will also check if the latest version of Dell SupportAssist OS Recovery is installed on your old personal computer. If everything checks out, it will go to the next step.
    Old personal computer (Running Prechecks for Erase)
    Figure 23: Old personal computer (Running Prechecks for Erase)
  24. If your old personal computer does not have the latest version of Dell SupportAssist OS Recovery that is installed, it shows you option to use Windows Reset instead. Related video: How to erase and reset your old personal computer using Windows reset
    Click Launch Windows Reset when the application displays the We are ready to reset this personal computer on the next screen as shown below. Follow the instructions on the screen for completing the erase operation on the old personal computer (Figure 24 [English only]). This follows the Windows personal computer Reset External Link procedure.
    Note: To remove all your personal files, select Remove everything. You can also set a reminder for Migrate to remind you to erase files and settings from your old personal computer at your convenience.
    Note: Selecting Launch Windows Reset initiates the Windows personal computer Reset, and it provides the following two options. Based on the option we select, Windows Reset starts, and will take some time to complete depending on the number of files on the personal computer.
    • Keep my files - Removes apps and settings but keeps your personal files.
    • Remove everything - Removes apps, settings, and personal files too.
    To remove all your personal files, you may choose the 'Remove everything' option. Also, you can also set a reminder for the Dell Data Assistant to remind you for erasing data from your Old personal computer as per your convenience.
    Old personal computer (Erase - Dell operating system Recovery not present)
    Figure 24: Old personal computer (Erase - Dell operating system Recovery not present)
    See the respective links for more information about Windows reset procedure for Windows 10 and Windows 8/8.1 respectively.
  25. If your old personal computer has the latest version of Dell SupportAssist OS Recovery that is installed, click Reboot to begin Dell Migrate (Figure 25 [English only]) and follow the instructions on your screen. For step-by-step instructions, see SupportAssist operating system recovery.
    Related video: How to erase and reset your old personal computer using Dell reset
    Old personal computer (Erase - Dell operating system Recovery present)
    Figure 25: Old personal computer (Erase - Dell operating system Recovery present)

Article Properties


Product

SupportAssist, SupportAssist for Home PCs

Last Published Date

13 Sep 2022

Version

14

Article Type

Solution