MSIexec-reparation ved manglende C:ProgramDataCredantEMSLogs

Summary: Hvis mappen C:\ProgramData\Credant\EMS\Logs mangler, forsøger MSIexec-værktøjet at udføre en reparation på Dell Data Protection | Installation af kryptering.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Berørte produkter:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Personal Edition
  • Dell Data Protection | External Media Edition

Berørte versioner:

  • v8.3.0 - 8.5.0

Cause

Ikke relevant

Resolution

EMS-logfilens placering er flyttet i Dell Data Protection | Encryption 8.3.0 fra C:\ProgramData\Credant\EMS\Logs til C:\ProgramData\Dell\Dell Data Protection\Encryption. Windows-installationsprogrammet har dog muligvis stadig den tidligere placering cachelagret. Hvis mappen C:\ProgramData\Credant\EMS\Logs slettes manuelt, skal du MSIexec forsøger at reparere mappen, når brugeren højreklikker på en fil i Windows Stifinder.

For at stoppe MSIExec fra at forsøge at reparere Dell Data Protection | Krypteringsinstallation, skal du genoprette mappen C:\ProgramData\Credant\EMS\Logs.

Dette problem er løst i Dell Data Protection | Krypterings-v8.5.0 og nyere.

For at kontakte support kan du bruge internationale supporttelefonnumre til Dell Data Security.
Gå til TechDirect for at oprette en anmodning om teknisk support online.
Hvis du vil have yderligere indsigt og ressourcer, skal du tilmelde dig Dell Security Community-forummet.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126056
Article Type: Solution
Last Modified: 18 Jan 2024
Version:  10
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.