Dell Peripheral Manager Usage and Troubleshooting

Summary: Refer to the information on downloading, installing and using the Dell Peripheral Manager, and how you can connect up to six compatible devices to one USB receiver.

Article Content


Symptoms

Table of Contents

Cause
Resolution

1. Download and Installing the Dell Peripheral Manager Software

When you connect the device to your computer for the first time, Dell Peripheral Manager is downloaded and installed automatically through the Windows Update process (Figure 1).
Dell Peripheral Manager Listing
Figure 1: Dell Peripheral Manager Listing (English only)

Notes:

 

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2. User interface

To start the Dell Peripheral Manager, perform the following steps.

  1. Press and hold the Windows (SLN318961_en_US__10iC_Windows_Key_BD_v4) key, and then press the q key.
  2. In the Search box type peripheral manager.
  3. In the search results list, touch or click Dell Peripheral Manager (App).

 

The Dell Universal dongle that is shipped with the wireless device is pre-paired for use with it. You can access the device in the Dell Peripheral Manager window after connecting the dongle to an active USB port on your computer.
User interface
Figure 2: Dell Peripheral Manager User Interface (English only)

Numbered reference figure above:
Caption 1 Info Tab (Selected)
Caption 2 Unpairing a device
Caption 3 Action Tab
Caption 4 Software update
Caption 5 Pairing a device
Caption 6 Info tab panel
Caption 7 Viewing panel

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3. Dell Peripheral Manager Software Features

You can view the following details on the INFO tab:


Figure 3: Dell Peripheral Manager Software Features (English only)

 
Numbered reference figure above:
Caption 1 Device model name
Caption 2 Battery life indicator
Caption 3 Connectivity indicator
Caption 4 Bluetooth pairing history
Caption 5 Firmware version
Note: You can move the pointer over the RF connectivity indicator to view the dongle version.

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4. Dell Peripheral Manager Pairing a Device

Using the Dell Peripheral Manager, you can pair additional devices to the dongle through RF. The application also provides on-screen instructions for pairing additional devices to your computer through Bluetooth.

The on-screen instructions provide simple procedures for pairing the new device providing both RF and Bluetooth options (Figure 5 and 6).

Dell Peripheral Manager Pair a Device Bluetooth
Figure 5: Dell Peripheral Manager Pair a Device Bluetooth (English only)

Dell Peripheral Manager Pair a Device RF
Figure 6: Dell Peripheral Manager Pair a Device RF (English only)

  1. Click ADD A NEW DEVICE. A dialog box appears for connecting a new device.
    Dell Peripheral Manager Pair a Device
    Figure 4: Dell Peripheral Manager Pair a Device (English only)

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5. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click UNPAIR DEVICE (Figure 7).
Dell Peripheral Manager Unpair a Device
Figure 7: Dell Peripheral Manager Unpair a Device (English only)

Caution The device will be no longer usable after unpairing. You will need an additional device to pair with an input device again. For example, ensure that a backup mouse or other device such as touchscreen or track pad is available.

When there are no Dell devices connected, the Dell Peripheral Manager window is displayed as shown in Figure 8.
Dell Peripheral Manager No Device Found
Figure 8: Dell Peripheral Manager No Device Found (English only)

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6. Dell Peripheral Manager DPI Setting

You can view or change the DPI setting on the INFO/SETTINGS tab to achieve higher or lower mouse sensitivity. Please click on the drop-down box under DPI setting to change it. After changing the setting, please move the mouse to apply the new DPI value to the mouse. (Figure 9).
Dell Peripheral Manager DPI Setting
Figure 9: Dell Peripheral Manager DPI Setting (English only)

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7. Dell Peripheral Manager Action Tab

Programmable actions can be assigned to buttons using the ACTION tab.

For example, the CTRL+A keystroke (Select All action in Windows) can be assigned to the F10 key. As a result, you can press the F10 key instead of CTRL+A (Figure 10).
Dell Peripheral Manager Action Tab
Figure 10: Dell Peripheral Manager Action Tab (English only)

The user interface is simple and intuitive.

  • The orange-bordered buttons represent those for which we can assign custom-programmable actions.
  • An orange “flag” at the bottom-right corner of a button indicates that a custom action is assigned.

 

Actions can be customized in one of the following ways:

  • From the left pane, drag-and-drop the action onto a button.
  • In the right pane, click a button and assign the action directly.

 

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8. Dell Peripheral Manager Pairing Software Updates

The Software Update feature is used for upgrading:

  • The software running on the peripheral device.
  • The Dell Peripheral Manager application itself.

 

Click UPDATE AVAILABLE in the main window to view a list of available updates (Figure 11).
Peripheral Manager Software Updates
Figure 11: Peripheral Manager Software Updates (English only)

 

Note: Software update for RF devices requires active user input. You must click the target Mouse's left button twice to start the firmware update (Figure 12).
Peripheral Manager Software Updates for RF Devices
Figure 12: Peripheral Manager Software Updates for RF Devices (English only)
 
Numbered reference figure above:
Caption 1 You must click the target Mouse's left button twice to start the firmware update.

 

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9. What Products are compatible with the Dell Peripheral Manager Software?

New Generation Products (Fully Supported Features)

Previous Generation Products (Supported 2.4GHz Pairing Only)

  • Dell Mobile Wireless Mouse – MS3320W
  • Dell Laser Wired Mouse – MS3220
  • Dell Mobile Pro Wireless Mouse – MS5120W
  • Dell Multi-Device Wireless Mouse – MS5320W
  • Dell Multi-Device Wireless Keyboard and Mouse Combo – KM7120W (KB7120W, MS5320W)
  • Dell Premier Multi Device Wireless Keyboard and Mouse – KM7321W (KB7221W + MS5320W)
  • Dell Pro Wireless Keyboard and Mouse – KM5221W (KB3121W + MS3121W)
  • Dell Premier Rechargeable Wireless Mouse – MS7421W
  • Dell Wireless Keyboard and Mouse – KM714
  • Dell Wireless Keyboard and Mouse – KM636
  • Dell Wireless Laser Mouse – WM514
  • Dell Wireless Mouse – WM326
  • Dell Wireless Mouse – WM126
  • Dell Premier Wireless Keyboard and Mouse – KM717
  • Dell Premier Wireless Mouse – WM527
  • Dell Premier Wireless Keyboard – WK717
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10. How do I Know Which Products I have and What Software to use?


The easiest way to check which technology you have, is to look at the logo on the USB receiver and on the bottom of the keyboard or mouse.
 

Device

Dell Universal Pairing Software

Dell Peripheral Manager Software

Dell Universal SLN318961_en_US__5iC_Notebook_Dell_Universal_Pairing_Dongle_BD_V1
(Dongle color is black)

Recommended

Will Not Work

Dell Peripheral SLN318961_en_US__6iC_Notebook_Dell_Peripheral_Manager_Dongle_BD_V1
(Dongle color is gray)

Not Recommended (See Note:)

Recommended

Note: The Dell Peripheral (Gray) dongle will work with the Dell Universal Pairing Software when the Dell Peripheral Manager is not installed.

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11. How to Obtain the Quick Start and User’s Guide's

  1. From the list, browse to the appropriate product documentation page.
    Note: To find the model of your keyboard or mouse, either, look on the bottom of the keyboard or mouse, look for the model on the packaging, or refer to the documentation that came with your keyboard or mouse.
  2. In the Manuals and Documents section touch or click View PDF to the right of the desired documentation.
    Note: Windows 10 has a built-in PDF reader. When a PDF reader is not installed, a PDF reader (Acrobat Reader) is available for free from Adobe. SLN318961_en_US__14iC_External_Link_BD_v1

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12. Frequently Asked Questions and Troubleshooting Steps

Firmware update notes:

  • Please do not disconnect device or dongle during firmware update.
  • Please do not reboot, shutdown, sleep or hibernate system during firmware update.
  • Please do not connect more than one dongle for firmware update.
  • Please do not connect more than one device of the same model for firmware update. Firmware update of one device at a time is recommended.
  • Please update Windows to the latest version to get all OS-related fixes before starting firmware update.
  • Please follow instruction to move the mouse/keyboard to start firmware update for RF connection.
  • Firmware update can take up till 10 minutes to complete, please plug in power and keep device near the dongle during firmware update to ensure a faster firmware update.
  • Make sure the computer is connected to the internet for firmware update.
    Note: Corporate firewalls may block the auto firmware update.

 

Device and dongle support in the Dell Peripheral Manager software:

  • The new generation dongle (grey in color) and devices are supported by Dell Peripheral Manager (DPM), which are:
    • Dell Mobile Wireless Mouse – MS3320W
    • Dell Laser Wired Mouse – MS3220
    • Dell Mobile Pro Wireless Mouse – MS5120W
    • Dell Multi-Device Wireless Mouse – MS5320W
    • Dell Multi-Device Wireless Keyboard and Mouse Combo – KM7120W (KB7120W + MS5320W)
    • Dell Premier Multi Device Wireless Keyboard and Mouse – KM7321W (KB7221W + MS5320W)
    • Dell Pro Wireless Keyboard and Mouse – KM5221W (KB3121W + MS3121W)
    • Dell Premier Rechargeable Wireless Mouse – MS7421W
      Note: When you have any previous generation devices, you can use DPM to pair the previous generation with the new generation dongle. Previous generation devices will show up as generic image in DPM. Only the pairing feature will work, you will not be able to configure the device.

 

General Wireless Mouse Usage and Troubleshooting:

Symptom: Mouse button does not work.

Possible causes:

  • The channel may have accidentally been changed (e.g. from RF to Bluetooth).
  • When device is disconnected during a button press, the Operating System is not able to release the button/key. Unfortunately, in Bluetooth, the button is also never released when the device is reconnected.

 

Workaround:

  • Ensure the connection channel is correct.
  • Try pressing the right button, middle button or side buttons.
  • Press Ctrl+Alt+Delete, followed by cancel.
  • Make sure the dongle version is updated to 2.2.8 or later.

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Article Properties


Affected Product

Dell Multi-Device Wireless Keyboard and Mouse Combo KM7120W, Dell Multi Device Wireless Mouse MS5320W, Dell Premier Multi Device Wireless Keyboard and Mouse KM7321W, Dell Premier Rechargeable Wireless Mouse MS7421WDell Multi-Device Wireless Keyboard and Mouse Combo KM7120W, Dell Multi Device Wireless Mouse MS5320W, Dell Premier Multi Device Wireless Keyboard and Mouse KM7321W, Dell Premier Rechargeable Wireless Mouse MS7421W, Dell Pro Wireless Keyboard and Mouse KM5221WSee more

Last Published Date

19 Mar 2021

Version

12

Article Type

Solution

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