Article Number: 000128900
Select an expanding section for information about downloading, using, and configuring the Dell Peripheral Manager for Dell keyboards and mouses, Dell Active Pen, Dell Webcam WB7022 or Speakers.
Figure 1: Peripheral Manager Preset Page (English only)
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Default: Neutralize your camera image and restore it to original settings. |
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Smooth: Touch up and smooth out your appearance. |
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Vibrant: Intensify the color and vibrancy of your image. |
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Warm: Boost your appearance with warmer tones. |
Figure 2: Peripheral Manager AI Auto Framing Page (English only)
Figure 3: Peripheral Manager High Dynamic Range Page (English only)
Figure 4: Peripheral Manager Presence Detection Page (English only)
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Proximity Sensor: Detects your presence when you are in the field of view. |
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Walk away Lock: Locks the personal computer and turns off the display when you walk away. |
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Wake on Approach: Wakes up the personal computer as you approach. |
To start the Dell Peripheral Manager, perform the following steps.
Figure 5: Dell Peripheral Manager User Interface (English only)
Touch or click the link in the table to learn more about each feature.
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Preset |
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Camera Control |
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Color and Image |
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Presence Detection |
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Capture |
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Open Media Folder: Choose where to save or open video recordings. |
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Start and Stop Recording: Start or stop video recording. |
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Update Available When showing, an updated version of the software or hardware firmware is available. |
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Help Provides Software and Driver version. |
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Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell. |
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Switch Devices Change the device that you want to configure. |
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Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice. |
Preset:
Select Default, Warm, Smooth, or Vibrant modes. Plus create your custom setups (Figure 6).
Figure 6: Peripheral Manager Preset Page (English only)
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Default: Neutralize your camera image and restore it to original settings. |
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Smooth: Touch up and smooth out your appearance. |
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Vibrant: Intensify the color and vibrancy of your image. |
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Warm: Boost your appearance with warmer tones. |
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Add new preset: Make your own Preset. |
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Open Media Folder: Choose where to save or open video recordings. |
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Start and Stop Recording: Start or stop video recording. |
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Update Available When showing, an updated version of the software or hardware firmware is available. |
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Help Provides Software and Driver version. |
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Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell. |
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Switch Devices Change the device that you want to configure. |
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Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice. |
Camera Control:
Adjust Camera switch, Field of view, AI Auto Framing, Zoom, Autofocus, and Priority settings (Figure 7).
Figure 7: Peripheral Manager Camera Control Page (English only)
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AI Auto Framing: AI Auto Framing provides intelligent scene analysis, face detection and facial tracking to zoom and pan the view when you move.
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Camera Transition: Changes the way the camera moves the frame to keep you centered. When turned off the frame jumps and is not a continuos smooth move. |
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Tracking Sensitivity: The options are Normal and Fast. |
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Frame Size: The options are Narrow and Standard. |
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Field of view: Angle selection for the camera's field of view (choose 65, 78, or 90 degrees). |
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Zoom: Move the slider to increase or decrease the zoom. |
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Autofocus: Intelligent adjustment of the camera lens to obtain focus and sharpness. |
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Priority: Frames Per Second prioritization for video smoothness or exposure prioritization to maintain the ideal level of light. |
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Prioritize External Webcam On or Off: When set to on, the Dell External Webcam is the only webcam available for use, all other webcams are disabled.
NOTES:
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Windows Hello: Signs you in with Microsoft Windows Hello facial recognition. This link (the arrow) directs you to Windows Settings. |
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Open Media Folder: Choose where to save or open video recordings. |
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Start and Stop Recording: Start or stop video recording. |
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Update Available When showing, an updated version of the software or hardware firmware is available. |
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Help Provides Software and Driver version. |
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Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell. |
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Switch Devices Change the device that you want to configure. |
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Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice. |
Color and Image:
It is possible to adjust the automatic correction for optimal image quality at various lighting conditions using High Dynamic Range (HDR). Other settings like Auto White Balance, Brightness, Sharpness, Contrast, Saturation, and Anti-Flicker Settings for the Dell Webcam make it easier to get an image of your choice (Figure 8).
Figure 8: Peripheral Manager Color and Image Page (English only)
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High Dynamic Range (HDR): Automatic correction, for optimal image quality at various lighting conditions. |
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Auto White Balance On or Off and Adjustment: Move the slider to increase or decrease the balance. |
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Brightness: Move the slider to increase or decrease the brightness. |
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Sharpness: Move the slider to increase or decrease the sharpness. |
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Contrast: Move the slider to increase or decrease the contrast. |
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Saturation: Move the slider to increase or decrease the saturation. |
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Anti-Flicker: Flicker reduction when recording under artificial lighting (choose 50 Hz or 60 Hz). |
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Open Media Folder: Choose where to save or open video recordings. |
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Start and Stop Recording: Start or stop video recording. |
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Update Available When showing, an updated version of the software or hardware firmware is available. |
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Help Provides Software and Driver version. |
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Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell. |
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Switch Devices Change the device that you want to configure. |
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Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice. |
Presence Detection:
Have the camera respond to your presence, when you are in the field of view of the proximity sensor. You can change the Adjust Walk Away Lock and Wake on Approach settings. (Figure 9.)
Figure 9: Peripheral Manager Presence Detection Page (English only)
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Proximity Sensor On or Off: The Walk Away Lock and Wake on Approach settings are enabled when the proximity sensor is enabled and detects when you are in the field of view. |
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Walk Away Lock On or Off: When on, the screen locks when you walk way. ![]()
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Wake on Approach On or Off: It can respond to your presence by waking up your screen when you are in the field of view. |
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Windows Hello: Signs you in with facial recognition. Touch or click the arrow to be redirected to Windows Settings. |
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Open Media Folder: Choose where to save or open video recordings. |
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Start and Stop Recording: Start or stop video recording. |
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Update Available When showing, an updated version of the software or hardware firmware is available. |
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Help Provides Software and Driver version. |
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Settings: General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell. |
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Switch Devices Change the device that you want to configure. |
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Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice. |
Capture:
The Dell Webcam’s Capture settings can be changed to achieve the best recording experience that is wanted by adjusting the Frames per second, resolution, and File Location settings. (Figure 10.)
Figure 10: Peripheral Capture Page (English only)
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Resolution: Choose:
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Frames Per Second (FPS): Choose:
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3-2-1 countdown: It gives you time to get ready for the recording to begin. |
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Framing grid: It puts a grid overlay on the screen so you can center yourself or objects in the frame. |
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Media Files Location: Choose where to save or open video recordings. |
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Open Media Folder: Choose where to save or open video recordings. |
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Start and Stop Recording: Start or stop video recording. |
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Update Available When showing, an updated version of the software or hardware firmware is available. |
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Help Provides Software and Driver version. |
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Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell. |
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Switch Devices Change the device that you want to configure. |
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Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice. |
When given the option on the Peripheral Manager Software User Interface, touch or click Update Available to view a list of available updates (Figure 11).
The Software Update feature is used for upgrading:
Firmware Update Notes:
For more information about general webcam usage and how to get video conferencing software, see Dell Knowledge Base article Using, Troubleshooting and Resolving Driver Issues on your Dell Webcam.
For support articles and user guides, see the Dell Webcam WB7022 support site.
Frequently Asked Questions:
In case you are experiencing issues with your webcam, check to see if it is one of the following and try the workaround suggested.
Question: Why DPM does not show the 4KUHD option in the user interface?
Possible causes: In order for the webcam to output 4K resolution, USB 3.0 is required. If a USB 3.0 connection is not detected, then you can experience this issue. Check that USB ports on your computer or monitor or hub that is connected to the webcam are USB 3.0.
Question: Why does DPM cannot detect a camera when connected by a docking station?
Possible causes: It is possible that the docking station is not delivering sufficient power over the USB. The firmware on the dock may be outdated. Check to ensure that the dock firmware is updated to the latest version and that the USB port can support full USB 3.0 power.
Question: Why does DPM not show Presence Detection features?
Possible causes: This feature is only supported on Dell computers. Check that your system BIOS and drivers are updated to the latest versions from the Dell Support site.
Question: Why does not Wake On Approach (WOA) work on my computer when I am in the field of view of the Proximity Sensor?
Possible causes: In order to support Windows Hello facial recognition feature using the external webcam, Dell Peripheral Manager software may have disabled the internal webcam or other non-Dell webcams. To use other webcams, check the feature "Prioritize External Webcam" under "Camera Control" in the DPM application to disable or enable this feature.
Question: Why is there a countdown and my computer is locked shortly after that?
Possible causes: Your webcam is equipped with a presence detection sensor called a proximity sensor. If the sensor does not detect human presence in its field of view for a specified time, it can lock the computer. This feature is the "Walk Away Lock." It can be controlled under "Proximity Detection" in the Dell Peripheral Manager application. If the Proximity Detection feature is enabled, do not cover the lens of the webcam or else the webcam cannot detect a human presence. Certain models of Dell computers are equipped with an integrated proximity sensor. If you have one of those computers, we recommend disabling this feature in the Dell Peripheral Manager application to avoid conflicting behavior.
Question: Why am I not able to install the Dell Peripheral Manager application on my computer? For example, the ARM-based Microsoft Surface Pro?
Possible causes: The Dell Peripheral Manager application is only supported under Windows 10 64-bit Operating System. It is not supported on ARM-based personal computers due to its underlying technology that uses windows drivers.
Question: Why does my computer not Wake On Approach (WOA) even when I am in the field of view of the Proximity Sensor?
Possible causes: If the user has not left the Field Of View (FOV) for more than 20 seconds before appearing in FOV, then Wake on Approach is not triggered. Also, Wake On Approach will not work on S3 computers with battery mode, or if BIOS did not enable USB Wake-up, or if the computer is in hibernate or shutdown mode.
Question: Why am I not able to see the webcam feed after a quick hot plug of the camera? I have to unplug and replug the webcam to recover?
Possible cause: When the webcam is removed and connected too quickly, the Microsoft frame server is using the webcam resources and locks the device. Once in this state, no other application can access the webcam for 5 to 10 minutes. Wait at least ten seconds after unplugging the webcam before replugging it into the computer.
Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.
Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 13).
Figure 13: Dell Peripheral Manager Pair a Device (English only)
The Unpair Device dialog box appears when you click Unpair (Figure 14).
Figure 14: Dell Peripheral Manager Unpair a Device (English only)
When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure 15.
Figure 15: Dell Peripheral Manager No Device Found (English only)
To start the Dell Peripheral Manager, perform the following steps.
The Dell Universal dongle that is shipped with the wireless device is pre-paired for use with it. You can access the device in the Dell Peripheral Manager window after connecting the dongle to an active USB port on your computer.
Keyboard User Interface
Figure 1: Dell Peripheral Manager Keyboard User Interface (English only)
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Device Status Provides battery status, last device the keyboard was paired with, and firmware version. |
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Unpairing a device |
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Assign Action on a highlighted key. Click an orange-bordered button to assign a custom-programmable action. Options are:
NOTE: An orange "flag" at the bottom-right corner of a button indicates that a custom action is assigned.
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Update Available When showing, an updated version of the software or hardware firmware is available. |
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Help Provides Software and Driver version. |
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Settings: General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell. |
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Switch Devices Change the device that you want to configure. |
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Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice. |
Mouse User Interface
Figure 2: Dell Peripheral Manager Mouse User Interface (English only)
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Device Status Provides battery status, last device the keyboard was paired with, and firmware version. |
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Mouse Settings
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Unpairing a device |
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Assign Action on a highlighted key Click the orange-bordered scroll wheel to assign a custom-programmable action. Options are:
NOTE: An orange "flag" at the bottom-right corner of a button indicates that a custom action is assigned.
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Update Available When showing, an updated version of the software or hardware firmware is available. |
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Help Provides Software and Driver version. |
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Settings: General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell. |
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Switch Devices Change the device that you want to configure. |
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Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice. |
Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.
Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 3).
Figure 3: Dell Peripheral Manager Pair a Device (English only)
The Unpair Device dialog box appears when you click Unpair (Figure 7).
Figure 6: Dell Peripheral Manager Unpair a Device (English only)
When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure 8.
Figure 7: Dell Peripheral Manager No Device Found (English only)
The Software Update feature is used for upgrading:
When given the option touch or click Update Available to view a list of available updates (Figure 8).
Figure 8: Peripheral Manager Software or Firmware Updates (English only)
Firmware Update Notes:
General Wireless Mouse Usage and Troubleshooting:
Symptom: Mouse button does not work.
Possible causes:
For more mouse information and troubleshooting, see Dell Knowledge Base article Mouse Usage and Troubleshooting Guide.
General Wireless Keyboard Usage and Troubleshooting:
For more keyboard information and troubleshooting, see Dell Knowledge Base article Keyboard Usage and Troubleshooting Guide.
To start the Dell Peripheral Manager, perform the following steps.
Tip/Tilt Sensitivity
The Dell Active Pen has pressure (tip) and angle (tilt) detection capabilities. These settings can be adjusted using slider bars in the respective Dell Peripheral Manager panel (Figure 3).
For supported applications such as Microsoft Whiteboard, the sensitivity settings vary the brush width based on the amount of pressure and angle of the pen tip that is applied to the screen (Figure 4).
Barrel Buttons
The buttons along the cylindrical core of the Dell Active Pen are called "barrel buttons." Actions can be assigned to these buttons by clicking the respective regions of the pen preview (Figure 5 outlined in orange).
Clicking a button brings up an Assignable Actions menu, See Table 1 for a list of the options.
Assignable Actions |
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Radial Menu
The Radial Menu is a special action that can be assigned to either barrel button. It allows several actions to be configured at once (Figure 6).
Pressing the barrel button presents the pinwheel as it was customized. Any region that is selected will perform the action as labeled (Figure 7).
Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.
Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 8).
Figure 8: Dell Peripheral Manager Pair a Device (English only)
The Unpair Device dialog box appears when you click Unpair (Figure 9).
Figure 9: Dell Peripheral Manager Unpair a Device (English only)
When there are no Dell devices that are connected, the Dell Peripheral Manager Add a new device window is displayed as shown in Figure 10.
Figure 10: Dell Peripheral Manager Pair a Device (English only)
The Software Update feature is used for upgrading:
When given the option touch or click Update Available to view a list of available updates (Figure 11).
Figure 11: Peripheral Manager Software or Firmware Update Example (English only)
Firmware Update Notes:
To start the Dell Peripheral Manager, perform the following steps.
Speaker Preset
You can select from speaker preset modes of Default, Speech, Treble Boost, and Bass Boost depending on whether speech, bass, or treble needs to be enhanced respectively in your Dell Peripheral Manager supported speakerphone or soundbar (Figure 2).
Audio Settings
You can view or change the speakerphone or soundbar settings under the Audio Settings section. You can change the bass, mid-range, and treble levels by moving the slider to achieve the wanted audio range under Audio Equalizer. Turn on the intelligent microphone noise cancellation feature to remove any background noise to allow your voice to be clearly heard.
Sound can be played when the volume is adjusted for every level or only for minimum and maximum levels under the Volume Adjustment tone setting.
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Audio Equalizer |
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Intelligent Mic Noise Cancellation |
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Volume Adjustment Tone |
Sounds & Notifications
PUT CONTENT HERE
Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.
Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 8).
Figure 8: Dell Peripheral Manager Pair a Device (English only)
The Unpair Device dialog box appears when you click Unpair (Figure 9).
Figure 9: Dell Peripheral Manager Unpair a Device (English only)
When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure 10.
Figure 10: Dell Peripheral Manager Pair a Device (English only)
The Software Update feature is used for upgrading:
When given the option touch or click Update Available to view a list of available updates (Figure 11).
Figure 11: Peripheral Manager Software or Firmware Update Example (English only)
Firmware Update Notes:
New Generation Products (Fully Supported Features) |
Previous Generation Products (Supported 2.4 GHz Pairing Only) |
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Device |
Dell Universal Pairing Software |
Dell Peripheral Manager Software |
Dell Universal |
Recommended |
Will Not Work |
Dell Peripheral |
Not Recommended (See Note:) |
Recommended |
Figure 1: Dell Peripheral Manager Error Message Example
Locate the error in the tables below and perform the steps that are listed at the top of the table where the error is listed.
If you encounter an error message during installation or use of the Dell Peripheral Manager, perform the following steps:
Error Code |
Name |
Description |
Possible Reason |
256 |
ErrorSecurity |
Security Error |
Digital signature check failed. Files not signed or corrupt. |
257 |
ErrorDeviceManagerInstance |
Failed to instantiate device manager |
Files are corrupt. Installation did not go through successfully. |
258 |
ErrorDeviceManagerStart |
Failed to start DPeM device manager |
Files are corrupt. Installation did not go through successfully. |
259 |
ErrorMetaDataManagerInstance |
Failed to instantiate meta data manager |
WFiles are corrupt. Installation did not go through successfully. |
260 |
ErrorMetaDataManagerStart |
Failed to start meta data manager |
MetaData is corrupt or does not exist |
261 |
ErrorPluginManagerInstance |
Failed to instantiate plugin manager |
Files are corrupt or missing |
262 |
ErrorPluginManagerStart |
Plugin manager failed to start |
Files are corrupt or missing |
263 |
ErrorProfileManagerInstance |
Failed to Instantiate profile manager |
Files are corrupt or missing |
264 |
ErrorProfileManagerStart |
Failed to start profile manager |
Files are corrupt or missing |
265 |
ErrorSessionManagerInstance |
Failed to instantiate session manager |
Files are corrupt or missing |
266 |
ErrorSessionManagerStart |
Failed to start session manager |
Files are corrupt or missing |
267 |
ErrorDriverNotInstalled |
DPeM driver is not installed |
Installation failed to install DPeM driver |
268 |
ErrorUpdateManagerInstance |
Failed to instantiate update manager |
Files are corrupt or missing |
269 |
ErrorUpdateManagerStart |
Failed to start update manager |
Files are corrupt or missing |
270 |
ErrorVirtualCompositeDeviceStart |
Failed to start virtual composite device |
Driver is not installed properly or corrupt |
271 |
ErrorAppSettingsManagerInstance |
Failed to instantiate settings manager |
Files are corrupt or missing |
272 |
ErrorAppSettingsManagerStart |
Failed to start settings manager |
Files are corrupt or missing |
273 |
ErrorAnalyticManagerInstance |
Failed to instantiate Analytics manager |
Telemtry related files are missing or corrupt |
274 |
ErrorAnalyticManagerStart |
Failed to start Analytics manager |
Telemetry related files are missing or corrupt |
Table 1: Dell Peripheral Manager Error Codes
If you encounter an error message during an update, of the Dell Peripheral Manager or device firmware, perform the following steps:
Error Code |
Error Description |
1 |
ErrorUrl |
2 |
ErrorDestination |
3 |
ErrorNetwork |
4 |
ErrorTimeOut |
21 |
ConnectionRefusedError |
22 |
RemoteHostClosedError |
23 |
HostNotFoundError |
24 |
TimeoutError |
25 |
OperationCanceledError |
26 |
SslHandshakeFailedError |
27 |
TemporaryNetworkFailureError |
28 |
NetworkSessionFailedError |
29 |
BackgroundRequestNotAllowedError |
30 |
TooManyRedirectsError |
31 |
InsecureRedirectError |
121 |
ProxyConnectionRefusedError |
122 |
EProxyConnectionClosedError |
123 |
ProxyNotFoundError |
124 |
ProxyTimeoutError |
125 |
ProxyAuthenticationRequiredError |
221 |
ContentAccessDenied |
222 |
ContentOperationNotPermittedError |
223 |
ContentNotFoundError |
224 |
AuthenticationRequiredError |
225 |
ContentReSendError |
226 |
ContentConflictError |
227 |
ContentGoneError |
321 |
ProtocolUnknownError |
322 |
ProtocolInvalidOperationError |
419 |
ProtocolFailure |
421 |
InternalServerError |
422 |
OperationNotImplementedError |
423 |
ServiceUnavailableError |
Table 2: Dell Peripheral Manager Update Related Error Codes
If you encounter an error message during an update, of the Dell Peripheral Manager or device firmware, perform the following steps:
Error Code |
Error Description |
119 |
UnknownNetworkError |
219 |
EUnknownProxyError |
319 |
UnknownContentError |
519 |
UnknownServerError |
Table 3: Dell Peripheral Manager Update Related Error Codes (Unknown Causes)
Dell Active Pen - PN5122W, Dell Laser Wired Mouse MS3220, Dell Mobile Pro Wireless Mouse MS5120W, Dell Mobile Wireless Mouse MS3320W, Dell Multi-Device Wireless Keyboard and Mouse Combo KM7120W, Dell Multi Device Wireless Mouse MS5320WSee more
30 Jun 2022
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