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Dell Peripheral Manager Usage and Troubleshooting

Summary: The Dell Peripheral Manager allows you to configure the features of your Dell keyboard, mouse, or external webcam.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

Select an expanding section for information about downloading, using, and configuring the Dell Peripheral Manager for Dell keyboards and mouses, Dell Active Pen, Dell Webcam WB7022, Dell Pro Webcam WB5023, or Speakers.

Table of Contents

  1. Download and Installing the Dell Peripheral Manager Software
  2. Setting up the Webcam
  3. Peripheral Manager Software User Interface
  4. Dell Peripheral Manager Software and Firmware Updates
  5. Additional resources, Frequently Asked Questions, and Troubleshooting Steps
  6. Dell Peripheral Manager Pairing Other Devices
  7. Dell Peripheral Manager Unpairing a Device

1. Download and Installing the Dell Peripheral Manager Software

  1. Insert the webcam cable into a USB 3.0 port on the computer and ensure that the other end is securely connected to the webcam.
  2. The latest version of DPM should automatically download and install (takes up to 20 minutes).
  3. When the DPM does not automatically install, perform either of the following steps.
    • Ensure you have the latest Windows and driver updates.
      1. See the Microsoft Knowledge Base article Windows Update: FAQ for information about how to get the latest version of Windows and updates.
      2. Use the SupportAssist application to update drivers for you, browse to the SupportAssist for PCs and tablets page for more information.
      3. See the Dell Knowledge Base article How do I download and install a driver? section of Dell Knowledge base article Drivers and Downloads FAQs for information about manually updating drivers.
    • Manually install the Dell Peripheral Manager Software.
      1. Browse to the Dell Peripheral Manager download page.
      2. Touch or click Download.
        NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.
      3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.
      4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

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2. Setting up the Dell Webcam

  1. The Dell Peripheral Manager should start after installation.
    NOTE: To manually start the Dell Peripheral Manager, perform the following steps.
    1. Press and hold the Windows (Windows Key) key, and then press the q key.
    2. In the Search box type peripheral manager.
    3. In the search results list, touch or click Dell Peripheral Manager (App).
  2. Touch or click Get Started.
  3. On the Preset page, you can choose how you want to look on camera (Figure 1).

    Peripheral Manager Preset Page
    Figure 1: Peripheral Manager Preset Page (English only)

    Numbers reference figure above:
    Caption 1 Default:
    Neutralize your camera image and restore it to original settings.
    Caption 2 Smooth:
    Touch up and smooth out your appearance.
    Caption 3 Vibrant:
    Intensify the color and vibrancy of your image.
    Caption 4 Warm:
    Boost your appearance with warmer tones.
  4. After making your decision, touch or click Next.
  5. Decide whether you want AI Auto Framing: On or off (Figure 2).
    NOTE: AI Auto Framing provides intelligent scene analysis, face detection, and facial tracking to zoom and pan the view when you move.

    Peripheral Manager AI Auto Framing Page
    Figure 2: Peripheral Manager AI Auto Framing Page (English only)

  6. After making your decision, touch or click Next.
  7. Decide whether you want HDR (High Dynamic Range): On or not (Figure 3).
    NOTE: HDR provides automatic correction, for optimal image quality under various lighting conditions.

    Peripheral Manager AI Auto High Dynamic Range Page
    Figure 3: Peripheral Manager High Dynamic Range Page (English only)

  8. After making your decision, touch or click Next.
  9. On the Presence Detection page, you can choose how the camera reacts when you leave or approach the webcam (Figure 4).

    Peripheral Manager Presence Detection Page
    Figure 4: Peripheral Manager Presence Detection Page (English only)

    Numbers reference figure above:
    Caption 1 Proximity Sensor:
    Detects your presence when you are in the field of view.
    Caption 2 Walk away Lock:
    Locks the personal computer and turns off the display when you walk away.
    Caption 3 Wake on Approach:
    Wakes up the personal computer as you approach.
  10. After making your decision, touch or click Next.
  11. Touch or click More Settings.
  12. On the Help us improve Dell Peripheral Manager page. Touch or click I Don't Consent or I Consent. This takes you to the User Interface screen.

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3. Dell Peripheral Manager Software User Interface

To start the Dell Peripheral Manager, perform the following steps.

  1. Press and hold the Windows (Windows Key) key, and then press the q key.
  2. In the Search box type peripheral manager.
  3. In the search results list, touch or click Dell Peripheral Manager (App).

Peripheral Manager User Interface
Figure 5: Dell Peripheral Manager User Interface (English only)

Touch or click the link in the table to learn more about each feature.

Numbers reference figure above:
Caption 1 Preset
Caption 2 Camera Control
Caption 3 Color and Image
Caption 4 Presence Detection
Caption 5 Capture
Caption 6 Open Media Folder:
Choose where to save or open video recordings.
Caption 7 Start and Stop Recording:
Start or stop video recording.
Caption 8 Update Available
When showing, an updated version of the software or hardware firmware is available.
Caption 9 Help
Provides Software and Driver version.
Caption 10 Settings
General: Allows you to turn on or off lock key notifications and low battery notifications.
Updates: This allows you to check for updated versions of the software and hardware firmware.
Analytics: Opt in or out to sending diagnostics to Dell.
Caption 11 Switch Devices
Change the device that you want to configure.
Caption 12 Add New Device
Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Preset:

Select Default, Warm, Smooth, or Vibrant modes. Plus create your custom setups (Figure 6).

Peripheral Manager Preset Page
Figure 6: Peripheral Manager Preset Page (English only)

Numbers reference figure above:
Caption 1 Default:
Neutralize your camera image and restore it to original settings.
Caption 2 Smooth:
Touch up and smooth out your appearance.
Caption 3 Vibrant:
Intensify the color and vibrancy of your image.
Caption 4 Warm:
Boost your appearance with warmer tones.
Caption 5 Add new preset:
Make your own Preset.
Caption 6 Open Media Folder:
Choose where to save or open video recordings.
Caption 7 Start and Stop Recording:
Start or stop video recording.
Caption 8 Update Available
When showing, an updated version of the software or hardware firmware is available.
Caption 9 Help
Provides Software and Driver version.
Caption 10 Settings
General: Allows you to turn on or off lock key notifications and low battery notifications.
Updates: This allows you to check for updated versions of the software and hardware firmware.
Analytics: Opt in or out to sending diagnostics to Dell.
Caption 11 Switch Devices
Change the device that you want to configure.
Caption 12 Add New Device
Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Camera Control:

Adjust Camera switch, Field of view, AI Auto Framing, Zoom, Autofocus, and Priority settings (Figure 7).

Peripheral Manager Camera Control Page
Figure 7: Peripheral Manager Camera Control Page (English only)

Numbers reference figure above:
Caption 1 AI Auto Framing:
AI Auto Framing provides intelligent scene analysis, face detection and facial tracking to zoom and pan the view when you move.
AI Framing Off
AI Framing Off
AI Framing On
AI Framing On
Caption 2 Camera Transition:
Changes the way the camera moves the frame to keep you centered. When turned off the frame jumps and is not a continuos smooth move.
Caption 3 Tracking Sensitivity:
The options are Normal and Fast.
Caption 4 Frame Size:
The options are Narrow and Standard.
Caption 5 Field of view:
Angle selection for the camera's field of view (choose 65, 78, or 90 degrees).
Caption 6 Zoom:
Move the slider to increase or decrease the zoom.
Caption 7 Autofocus:
Intelligent adjustment of the camera lens to obtain focus and sharpness.
Caption 8 Priority:
Frames Per Second prioritization for video smoothness or exposure prioritization to maintain the ideal level of light.
Caption 9 Prioritize External Webcam On or Off:
When set to on, the Dell External Webcam is the only webcam available for use, all other webcams are disabled.
NOTES:
  • When set to off you have a choice of what camera to use when using applications such as Zoom and Teams.
  • Only one camera can be enabled and accessible at a time.
  • Windows Hello uses the active webcam for facial recognition.
Caption 10 Windows Hello:
Signs you in with Microsoft Windows Hello facial recognition. This link (the arrow) directs you to Windows Settings.
Caption 11 Open Media Folder:
Choose where to save or open video recordings.
Caption 12 Start and Stop Recording:
Start or stop video recording.
Caption 13 Update Available
When showing, an updated version of the software or hardware firmware is available.
Caption 14 Help
Provides Software and Driver version.
Caption 15 Settings
General: Allows you to turn on or off lock key notifications and low battery notifications.
Updates: This allows you to check for updated versions of the software and hardware firmware.
Analytics: Opt in or out to sending diagnostics to Dell.
Caption 16 Switch Devices
Change the device that you want to configure.
Caption 17 Add New Device
Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Color and Image:

It is possible to adjust the automatic correction for optimal image quality at various lighting conditions using High Dynamic Range (HDR). Other settings like Auto White Balance, Brightness, Sharpness, Contrast, Saturation, and Anti-Flicker Settings for the Dell Webcam make it easier to get an image of your choice (Figure 8).

Peripheral Manager Camera Control Page
Figure 8: Peripheral Manager Color and Image Page (English only)

Numbers reference figure above:
Caption 1 High Dynamic Range (HDR):
Automatic correction, for optimal image quality at various lighting conditions.
Caption 2 Auto White Balance On or Off and Adjustment:
Move the slider to increase or decrease the balance.
Caption 3 Brightness:
Move the slider to increase or decrease the brightness.
Caption 4 Sharpness:
Move the slider to increase or decrease the sharpness.
Caption 5 Contrast:
Move the slider to increase or decrease the contrast.
Caption 6 Saturation:
Move the slider to increase or decrease the saturation.
Caption 7 Anti-Flicker:
Flicker reduction when recording under artificial lighting (choose 50 Hz or 60 Hz).
Caption 8 Open Media Folder:
Choose where to save or open video recordings.
Caption 9 Start and Stop Recording:
Start or stop video recording.
Caption 10 Update Available
When showing, an updated version of the software or hardware firmware is available.
Caption 11 Help
Provides Software and Driver version.
Caption 12 Settings
General: Allows you to turn on or off lock key notifications and low battery notifications.
Updates: This allows you to check for updated versions of the software and hardware firmware.
Analytics: Opt in or out to sending diagnostics to Dell.
Caption 13 Switch Devices
Change the device that you want to configure.
Caption 14 Add New Device
Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Presence Detection:

Have the camera respond to your presence, when you are in the field of view of the proximity sensor. You can change the Adjust Walk Away Lock and Wake on Approach settings. (Figure 9.)

Peripheral Manager Presence Detection Page
Figure 9: Peripheral Manager Presence Detection Page (English only)

Numbered reference figure above:
Caption 1 Proximity Sensor On or Off:
The Walk Away Lock and Wake on Approach settings are enabled when the proximity sensor is enabled and detects when you are in the field of view.
Caption 2 Walk Away Lock On or Off:
When on, the screen locks when you walk way.
walk away options.jpg
Numbers reference figure above:
Caption 1 Snooze for Walk Away Lock:
The Walk Away Lock setting can be temporarily disabled for a certain period by using the "Snooze" option in the user interface.
Caption 2 Timer for Walk Away Lock:
The timing for the Walk Away Lock can be configured using the drop-down menu box.
Caption 3 Wake on Approach On or Off:
It can respond to your presence by waking up your screen when you are in the field of view.
Caption 4 Windows Hello:
Signs you in with facial recognition. Touch or click the arrow to be redirected to Windows Settings.
Caption 5 Open Media Folder:
Choose where to save or open video recordings.
Caption 6 Start and Stop Recording:
Start or stop video recording.
Caption 7 Update Available
When showing, an updated version of the software or hardware firmware is available.
Caption 8 Help
Provides Software and Driver version.
Caption 9 Settings:
General: Allows you to turn on or off lock key notifications and low battery notifications.
Updates: This allows you to check for updated versions of the software and hardware firmware.
Analytics: Opt in or out to sending diagnostics to Dell.
Caption 10 Switch Devices
Change the device that you want to configure.
Caption 11 Add New Device
Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Capture:

The Dell Webcam’s Capture settings can be changed to achieve the best recording experience that is wanted by adjusting the Frames per second, resolution, and File Location settings. (Figure 10.)

Peripheral Manager Capture Page
Figure 10: Peripheral Capture Page (English only)

Numbers reference figure above:
Caption 1 Resolution:

Depending on which Webcam you have, you will get different options.

Caption 2 Frames Per Second (FPS):

Depending on which Webcam you have, you will get different options.

Caption 3 3-2-1 countdown:
It gives you time to get ready for the recording to begin.
Caption 4 Framing grid:
It puts a grid overlay on the screen so you can center yourself or objects in the frame.
Caption 5 Media Files Location:
Choose where to save or open video recordings.
Caption 6 Open Media Folder:
Choose where to save or open video recordings.
Caption 7 Start and Stop Recording:
Start or stop video recording.
Caption 8 Update Available
When showing, an updated version of the software or hardware firmware is available.
Caption 9 Help
Provides Software and Driver version.
Caption 10 Settings
General: Allows you to turn on or off lock key notifications and low battery notifications.
Updates: This allows you to check for updated versions of the software and hardware firmware.
Analytics: Opt in or out to send diagnostics to Dell.
Caption 11 Switch Devices
Change the device that you want to configure.
Caption 12 Add New Device
Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

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4. Dell Peripheral Manager Software and Firmware Updates

When given the option on the Peripheral Manager Software User Interface, touch or click Update Available to view a list of available updates (Figure 11).

The Software Update feature is used for upgrading:

  • The firmware on the paired devices.
  • The Dell Peripheral Manager application itself.

Peripheral Manager Software Updates
Figure 11: Peripheral Manager Software or Firmware Updates (English only)
Note: Software update for RF devices requires active user input. You must follow the instructions on the screen to start the firmware update (Figure 12).
Peripheral Manager Software Updates for RF Devices
Figure 12: Peripheral Manager Software Updates for RF Devices (English only)

Firmware Update Notes:

  • Do not disconnect the device or dongle during a firmware update.
  • Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
  • Do not connect more than one dongle for firmware updates.
  • Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
  • Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
  • Follow the instructions to start the firmware update for the RF connection.
  • The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during firmware update to ensure a faster firmware update.
  • Ensure that the computer is connected to the Internet for firmware update.
    NOTE: Corporate firewalls may block the auto firmware update.

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5. Additional resources, Frequently Asked Questions, and Troubleshooting Steps.

For more information about general webcam usage and how to get video conferencing software, see Dell Knowledge Base article Using, Troubleshooting and Resolving Driver Issues on your Dell Webcam.

For support articles and user guides, see the Dell Webcam WB7022 support site.

For support articles and user guides, see the Dell Webcam WB5023 support site.

Frequently Asked Questions:

In case you are experiencing issues with your webcam, check to see if it is one of the following and try the workaround suggested.

Question: Why DPM does not show the 4KUHD option in the user interface?
Possible causes: In order for the webcam to output 4K resolution, USB 3.0 is required. If a USB 3.0 connection is not detected, then you can experience this issue. Check that USB ports on your computer or monitor or hub that is connected to the webcam are USB 3.0.

Question: Why does DPM cannot detect a camera when connected by a docking station?
Possible causes: It is possible that the docking station is not delivering sufficient power over the USB. The firmware on the dock may be outdated. Check to ensure that the dock firmware is updated to the latest version and that the USB port can support full USB 3.0 power.

Question: Why does DPM not show Presence Detection features?
Possible causes: This feature is only supported on Dell computers. Check that your system BIOS and drivers are updated to the latest versions from the Dell Support site.

Question: Why does not Wake On Approach (WOA) work on my computer when I am in the field of view of the Proximity Sensor?
Possible causes: In order to support Windows Hello facial recognition feature using the external webcam, Dell Peripheral Manager software may have disabled the internal webcam or other non-Dell webcams. To use other webcams, check the feature "Prioritize External Webcam" under "Camera Control" in the DPM application to disable or enable this feature.

Question: Why is there a countdown and my computer is locked shortly after that?
Possible causes: Your webcam is equipped with a presence detection sensor called a proximity sensor. If the sensor does not detect human presence in its field of view for a specified time, it can lock the computer. This feature is the "Walk Away Lock." It can be controlled under "Proximity Detection" in the Dell Peripheral Manager application. If the Proximity Detection feature is enabled, do not cover the lens of the webcam or else the webcam cannot detect a human presence. Certain models of Dell computers are equipped with an integrated proximity sensor. If you have one of those computers, we recommend disabling this feature in the Dell Peripheral Manager application to avoid conflicting behavior.

Question: Why am I not able to install the Dell Peripheral Manager application on my computer? For example, the ARM-based Microsoft Surface Pro?
Possible causes: The Dell Peripheral Manager application is only supported under Windows 10 64-bit Operating System. It is not supported on ARM-based personal computers due to its underlying technology that uses windows drivers.

Question: Why does my computer not Wake On Approach (WOA) even when I am in the field of view of the Proximity Sensor?
Possible causes: If the user has not left the Field Of View (FOV) for more than 20 seconds before appearing in FOV, then Wake on Approach is not triggered. Also, Wake On Approach will not work on S3 computers with battery mode, or if BIOS did not enable USB Wake-up, or if the computer is in hibernate or shutdown mode.

Question: Why am I not able to see the webcam feed after a quick hot plug of the camera? I have to unplug and replug the webcam to recover?
Possible cause: When the webcam is removed and connected too quickly, the Microsoft frame server is using the webcam resources and locks the device. Once in this state, no other application can access the webcam for 5 to 10 minutes. Wait at least ten seconds after unplugging the webcam before replugging it into the computer.

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6. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.

Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 13).

DPM Add a New Device
Figure 13: Dell Peripheral Manager Pair a Device (English only)

NOTE: Once you have made your selection follow the prompts.

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7. Dell Peripheral Manager Unpairing a Device

NOTE: When you only have the webcam that is connected to the computer, you will not have this option.

The Unpair Device dialog box appears when you click Unpair (Figure 14).
Dell Peripheral Manager Unpair a Device
Figure 14: Dell Peripheral Manager Unpair a Device (English only)

Caution: The device will be no longer usable after unpairing. You need an additional device to pair with an input device again. For example, ensure that a backup mouse or other devices such as a touch screen or trackpad is available.

When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure 15.
Dell Peripheral Manager No Devices Found
Figure 15: Dell Peripheral Manager No Device Found (English only)

NOTE: See the Downloading, Using, and Configuring the Dell Peripheral Manager for Dell Keyboards and Mice section for more information about configuring Dell wireless keyboards and mice.

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Table of Contents:

  1. Download and Installing the Dell Peripheral Manager Pairing Software
  2. Peripheral Manager Software User Interface
  3. Dell Peripheral Manager Pairing Other Devices
  4. Dell Peripheral Manager Unpairing a Device
  5. Dell Peripheral Manager Software and Firmware Updates
  6. Frequently Asked Questions and Troubleshooting Steps

1. Download and Installing the Dell Peripheral Manager Software

  1. Insert the Keyboard or Mouse dongle.
  2. The latest version of DPM should automatically download and install (takes up to 20 minutes).
  3. When the DPM does not automatically install, perform either of the following steps.
    • Ensure you have the latest Windows and driver updates.
      1. See the Microsoft Knowledge Base article Windows Update: FAQ for information about how to get the latest version of Windows and updates.
      2. Use the SupportAssist application to update drivers for you, browse to the SupportAssist for PCs and tablets page for more information.
      3. See the Dell Knowledge Base article How do I download and install a driver? section of Dell Knowledge base article Drivers and Downloads FAQs for information about manually updating drivers.
    • Manually install the Dell Peripheral Manager Software.
      1. Browse to the Dell Peripheral Manager download page.
      2. Touch or click Download.
        NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.
      3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.
      4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

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    2. Dell Peripheral Manager Software User Interface

    To start the Dell Peripheral Manager, perform the following steps.

    1. Press and hold the Windows (Windows Key) key, and then press the q key.
    2. In the Search box type peripheral manager.
    3. In the search results list, touch or click Dell Peripheral Manager (App).

     

    The Dell Universal dongle that is shipped with the wireless device is pre-paired for use with it. You can access the device in the Dell Peripheral Manager window after connecting the dongle to an active USB port on your computer.

    Keyboard User Interface

    Keyboard User interface
    Figure 1: Dell Peripheral Manager Keyboard User Interface (English only)

    Numbers reference figure above:
    Caption 1 Device Status
    Provides battery status, last device the keyboard was paired with, and firmware version.
    Caption 2 Unpairing a device
    Caption 3 Assign Action on a highlighted key.
    Click an orange-bordered button to assign a custom-programmable action.

    Options are:

    NOTE: An orange "flag" at the bottom-right corner of a button indicates that a custom action is assigned.
    • Remove the current assignment.
    • Edit the current assignment.
    • Suggested Actions
    • Productivity Actions
    • Windows Actions
    • Windows Actions
    • Multimedia Actions
    • Other Actions
    Caption 4 Update Available
    When showing, an updated version of the software or hardware firmware is available.
    Caption 5 Help
    Provides Software and Driver version.
    Caption 6 Settings:
    General: Allows you to turn on or off lock key notifications and low battery notifications.
    Updates: This allows you to check for updated versions of the software and hardware firmware.
    Analytics: Opt in or out to send diagnostics to Dell.
    Caption 7 Switch Devices
    Change the device that you want to configure.
    Caption 8 Add New Device
    Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

     

    Mouse User Interface

    Mouse User interface
    Figure 2: Dell Peripheral Manager Mouse User Interface (English only)

    Numbers reference figure above:
    Caption 1 Device Status
    Provides battery status, last device the keyboard was paired with, and firmware version.
    Caption 2 Mouse Settings
    • You can select the Primary Mouse Button as Left or Right.
    • DPI Setting

      Choose:

      • 1000
      • 1600
      • 2400
      • 4000
    Caption 3 Unpairing a device
    Caption 4 Assign Action on a highlighted key
    Click the orange-bordered scroll wheel to assign a custom-programmable action.

    Options are:

    NOTE: An orange "flag" at the bottom-right corner of a button indicates that a custom action is assigned.
    • Remove the current assignment.
    • Edit the current assignment.
    • Suggested Actions
    • Productivity Actions
    • Windows Actions
    • Windows Actions
    • Multimedia Actions
    • Other Actions
    Caption 5 Update Available
    When showing, an updated version of the software or hardware firmware is available.
    Caption 6 Help
    Provides Software and Driver version.
    Caption 7 Settings:
    General: Allows you to turn on or off lock key notifications and low battery notifications.
    Updates: This allows you to check for updated versions of the software and hardware firmware.
    Analytics: Opt in or out to send diagnostics to Dell.
    Caption 8 Switch Devices
    Change the device that you want to configure.
    Caption 9 Add New Device
    Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

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    3. Dell Peripheral Manager Pairing Other Devices

    Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.

    Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 3).

    DPM Add a New Device
    Figure 3: Dell Peripheral Manager Pair a Device (English only)

    NOTE: Once you have made your selection follow the prompts.

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    4. Dell Peripheral Manager Unpairing a Device

    The Unpair Device dialog box appears when you click Unpair (Figure 7).
    Dell Peripheral Manager Unpair a Device
    Figure 6: Dell Peripheral Manager Unpair a Device (English only)

    Caution: The device will be no longer usable after unpairing. You need an additional device to pair with an input device again. For example, ensure that a backup mouse or other devices such as a touch screen or trackpad is available.

    When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure 8.
    Dell Peripheral Manager No Devices Found
    Figure 7: Dell Peripheral Manager No Device Found (English only)

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    5. Dell Peripheral Manager Software and Firmware Updates

    The Software Update feature is used for upgrading:

    • The firmware on the paired devices.
    • The Dell Peripheral Manager application itself.

     

    When given the option touch or click Update Available to view a list of available updates (Figure 8).
    Peripheral Manager Software Updates
    Figure 8: Peripheral Manager Software or Firmware Updates (English only)

     

    Note: Software update for RF devices requires active user input. You must follow the instructions on the screen to start the firmware update (Figure 9).
    Peripheral Manager Software Updates for RF Devices
    Figure 9: Peripheral Manager Software Updates for RF Devices (English only)

    Firmware Update Notes:

    • Do not disconnect the device or dongle during a firmware update.
    • Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
    • Do not connect more than one dongle for firmware updates.
    • Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
    • Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
    • Follow the instructions to start the firmware update for the RF connection.
    • The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during firmware update to ensure a faster firmware update.
    • Ensure that the computer is connected to the Internet for firmware update.
      NOTE: Corporate firewalls may block the auto firmware update.

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    6. Frequently Asked Questions and Troubleshooting Steps

    General Wireless Mouse Usage and Troubleshooting:

    Symptom: Mouse button does not work.

    Possible causes:

    • The channel may have accidentally been changed (for example from RF to Bluetooth). Ensure that the connection channel is correct.
    • When the device is disconnected during a button press, the Operating System is not able to release the button/key. Unfortunately, in Bluetooth, the button is also never released when the device is reconnected.
    • Ensure that the Mouse is turned on.

    For more mouse information and troubleshooting, see Dell Knowledge Base article Mouse Usage and Troubleshooting Guide.

    General Wireless Keyboard Usage and Troubleshooting:

    • The channel may have accidentally been changed (for example from RF to Bluetooth). Ensure that the connection channel is correct.
    • When the device is disconnected during a button press, the Operating System is not able to release the button/key. Unfortunately, in Bluetooth, the button is also never released when the device is reconnected.
    • Ensure that the Keyboard is turned on.

    For more keyboard information and troubleshooting, see Dell Knowledge Base article Keyboard Usage and Troubleshooting Guide.

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Table of Contents:

  1. Download and Installing the Dell Peripheral Manager Pairing Software
  2. Starting and Pairing the Dell Peripheral Manager with the Dell Active Pen for the First Time
  3. Peripheral Manager Software User Interface
  4. Dell Peripheral Manager Pairing Other Devices
  5. Dell Peripheral Manager Unpairing a Device
  6. Dell Peripheral Manager Software and Firmware Updates

1. Download and Installing the Dell Peripheral Manager Software

NOTE: When the Dell Peripheral Manager Software is not already installed, you have to manually install the software first as the pairing process for the Dell Active Pen is different from the other devices and will not automatically install. When the Dell Peripheral Manager Software is already installed go to the Dell Peripheral Manager Pairing other Devices section.
  1. To manually download and install the Dell Peripheral Manager Software, perform the following steps.
    1. Browse to the Dell Peripheral Manager download page.
    2. Touch or click Download.
      NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.
    3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.
    4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

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2. Starting and Pairing the Dell Peripheral Manager with the Dell Active Pen for the First Time

To start the Dell Peripheral Manager, perform the following steps.

  1. Press and hold the Windows (Windows Key) key, and then press the q key.
  2. In the Search box type peripheral manager.
  3. In the search results list, touch or click Dell Peripheral Manager (App).
  4. Click the Sytlus icon (Figure 1).
    DPM stylus Pairing
    Figure 1: Stylus Paring Screen (English only)
    NOTE: When the paring screen does not automatically open up, touch or click the + sign or Add a New Device on the viewing panel.
  5. After selecting the appropriate icon, pressing the pen tip on the screen will activate a special pop-up window to allow the pairing of the device, and confirm the pairing (Figure 2).
    DPM Pair your pen
    Figure 2: Pairing the Stylus (English only)

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3. Peripheral Manager Software User Interface

Tip/Tilt Sensitivity

The Dell Active Pen has pressure (tip) and angle (tilt) detection capabilities. These settings can be adjusted using slider bars in the respective Dell Peripheral Manager panel (Figure 3).

DPM tip tilt sensitivity
Figure 3: Peripheral Manager Software User Interface Screen (English only)

For supported applications such as Microsoft Whiteboard, the sensitivity settings vary the brush width based on the amount of pressure and angle of the pen tip that is applied to the screen (Figure 4).

DPM tip tilt sensitivity ranges
Figure 4: Peripheral Manager Software Brush Width Examples

Barrel Buttons

The buttons along the cylindrical core of the Dell Active Pen are called "barrel buttons." Actions can be assigned to these buttons by clicking the respective regions of the pen preview (Figure 5 outlined in orange).

DPM Barrel buttons
Figure 4: Barrel Button Locations

Clicking a button brings up an Assignable Actions menu, See Table 1 for a list of the options.

Assignable Actions

  • Hover Click
  • Disabled
  • Left Click
  • Middle Click
  • Right Click
  • Keystrokes
  • 4th Click
  • 5th
  • Open/Run
  • Erase
  • Barrel Button
  • Go Back
  • Go Foreword
  • Switch Application
  • Radial Menu
  • Copy
  • Paste
  • Undo
  • Redo
  • Page Up
  • Page Down
  • OneNote
  • Web Browser
  • Email
  • Play/Pause
  • Next Track
  • Previous Track
  • Volume Up
  • Volume Down
  • Mute
  • Windows Search
Table 1: Assignable Actions
NOTE: An assigned action is indicated by an orange dot in the dropdown list.
NOTE: Of particular note is the "Hover Click" option, which enables the user to perform the assigned action with the pen tip hovering near the screen.

Radial Menu

The Radial Menu is a special action that can be assigned to either barrel button. It allows several actions to be configured at once (Figure 6).

DPM radial menu
Figure 6: Radial Menu Screen

Pressing the barrel button presents the pinwheel as it was customized. Any region that is selected will perform the action as labeled (Figure 7).

DPM radial menu example.jpg
Figure 7: Radial Menu Example

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4. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.

Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 8).

DPM Add a New Device
Figure 8: Dell Peripheral Manager Pair a Device (English only)

NOTE: Once you have made your selection follow the instructions.

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5. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (Figure 9).
Dell Peripheral Manager Unpair a Device
Figure 9: Dell Peripheral Manager Unpair a Device (English only)

Caution: The device will be no longer usable after unpairing. For example, when unpairing a keyboard or mouse, ensure that a backup mouse or other devices such as a touch screen or trackpad is available.

When there are no Dell devices that are connected, the Dell Peripheral Manager Add a new device window is displayed as shown in Figure 10.
Dell Peripheral Manager No Devices Found
Figure 10: Dell Peripheral Manager Pair a Device (English only)

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6. Dell Peripheral Manager Software and Firmware Updates

The Software Update feature is used for upgrading:

  • The firmware on the paired devices.
  • The Dell Peripheral Manager application itself.

 

When given the option touch or click Update Available to view a list of available updates (Figure 11).
Peripheral Manager Software Updates
Figure 11: Peripheral Manager Software or Firmware Update Example (English only)

 

Note: Software update for RF devices requires active user input. You must follow the instructions on the screen to start the firmware update (Figure 12).
Peripheral Manager Software Updates for RF Devices
Figure 12: Peripheral Manager Software Updates for RF Devices Example (English only)

Firmware Update Notes:

  • Do not disconnect the device or dongle during a firmware update.
  • Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
  • Do not connect more than one dongle for firmware updates.
  • Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
  • Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
  • Follow the instructions to start the firmware update for the RF connection.
  • The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during firmware update to ensure a faster firmware update.
  • Ensure that the computer is connected to the Internet for firmware update.
    NOTE: Corporate firewalls may block the auto firmware update.

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Table of Contents:

  1. Download and Installing the Dell Peripheral Manager Pairing Software
  2. Starting and Pairing the Dell Peripheral Manager with the Dell Speakerphone or Slim Conferencing Soundbar for the First Time
  3. Peripheral Manager Software User Interface
  4. Dell Peripheral Manager Pairing Other Devices
  5. Dell Peripheral Manager Unpairing a Device
  6. Dell Peripheral Manager Software and Firmware Updates

1. Download and Installing the Dell Peripheral Manager Software

NOTE: When the Dell Peripheral Manager Software is not already installed, you have to manually install the software first as the pairing process for the Dell Speakerphone or Slim Conferencing Soundbar is different from the other devices and will not automatically install. When the Dell Peripheral Manager Software is already installed, go to the Dell Peripheral Manager Pairing other Devices section.
  1. To manually download and install the Dell Peripheral Manager Software, perform the following steps.
    1. Browse to the Dell Peripheral Manager download page.
    2. Touch or click Download.
      NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.
    3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.
    4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

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2. Starting and Pairing the Dell Peripheral Manager with the Dell Speakerphone or Slim Conferencing Soundbar for the First Time

To start the Dell Peripheral Manager, perform the following steps.

  1. Press and hold the Windows (Windows Key) key, and then press the q key.
  2. In the Search box type peripheral manager.
  3. In the search results list, touch or click Dell Peripheral Manager (App).
  4. Click the Speaker icon (Figure 1).
    Dell Peripheral Manager No Devices Found
    Figure 1: Speaker Paring Screen (English only)
    NOTE: When the paring screen does not automatically open up, touch or click the + sign or Add a New Device on the viewing panel.
  5. After selecting the appropriate icon, follow the prompts.

 

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3. Peripheral Manager Software User Interface

Speaker Preset

You can select from speaker preset modes of Default, Speech, Treble Boost, and Bass Boost depending on whether speech, bass, or treble needs to be enhanced respectively in your Dell Peripheral Manager supported speakerphone or soundbar (Figure 2).

DPM speakerphone Presets
Figure 2: Dell Peripheral Manager Speaker Presets (English only)

Audio Settings

You can view or change the speakerphone or soundbar settings under the Audio Settings section. You can change the bass, mid-range, and treble levels by moving the slider to achieve the wanted audio range under Audio Equalizer. Turn on the intelligent microphone noise cancellation feature to remove any background noise to allow your voice to be clearly heard (Figure 3).

Sound can be played when the volume is adjusted for every level or only for minimum and maximum levels under the Volume Adjustment tone setting.

DPM Audio Settings
Figure 3: Dell Peripheral Manager Audio Settings (English only)
Numbers reference figure above:
Caption 1 Audio Equalizer
Caption 2 Intelligent Mic Noise Cancellation
Caption 3 Volume Adjustment Tone

Sounds & Notifications

Turn on the microphone and mute sound notifications under Sounds and Notifications to play a sound when the microphone is muted or unmuted (Figure 4).

Sounds & Notifications
Figure 4: Microphone Mute Sound (English only)
Blue Dot references figure above:
Blue Dot Mircophone Mute Sound

Additional Information

By selecting "Reset To Default" in the audio device user interface, it is possible to restore the default settings that are related to the equalizer, intelligent microphone noise suppression, and volume level.

Your Dell audio device also comes equipped with hardware buttons. Move the cursor over the button in the device user interface to see which applications are available to use with each button. Some common applications that may be available are Microsoft Teams, Zoom, and Google Meet (Figure 5).

Speaker Phone
Figure 5: Speaker Phone Options (English only)
Numbers reference figure above:
Caption 1 Reset To Default
Caption 2 Applications compatible with hardware button (hover-enabled)

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4. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.

Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 6).

DPM Add a New Device
Figure 6: Dell Peripheral Manager Pair a Device (English only)

NOTE: Once you have made your selection follow the instructions.

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5. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (Figure 7).
Dell Peripheral Manager Unpair a Device
Figure 7: Dell Peripheral Manager Unpair a Device (English only)

Caution: The device will be no longer usable after unpairing. For example, when unpairing a keyboard or mouse, ensure that a backup mouse or other devices such as a touch screen or trackpad is available.

When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure 8.
Dell Peripheral Manager No Device Found
Figure 8: Dell Peripheral Manager Pair a Device (English only)

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6. Dell Peripheral Manager Software and Firmware Updates

The Software Update feature is used for upgrading:

  • The firmware on the paired devices.
  • The Dell Peripheral Manager application itself.

 

When given the option touch or click Update Available to view a list of available updates (Figure 9).
Peripheral Manager Software Updates
Figure 9: Peripheral Manager Software or Firmware Update Example (English only)

 

Note: Software update for RF devices requires active user input. You must follow the instructions on the screen to start the firmware update (Figure 10).
Peripheral Manager Software Updates for RF Devices
Figure 10: Peripheral Manager Software Updates for RF Devices Example (English only)

Firmware Update Notes:

  • Do not disconnect the device or dongle during a firmware update.
  • Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
  • Do not connect more than one dongle for firmware updates.
  • Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
  • Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
  • Follow the instructions to start the firmware update for the RF connection.
  • The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during firmware update to ensure a faster firmware update.
  • Ensure that the computer is connected to the Internet for firmware update.
    NOTE: Corporate firewalls may block the auto firmware update.

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New Generation Products (Fully Supported Features)

See the links for additional information about your device.

 

Previous Generation Products (Supported 2.4 GHz Pairing Only)

  • Dell Wireless Keyboard and Mouse - KM714
  • Dell Wireless Keyboard and Mouse - KM636
  • Dell Wireless Laser Mouse - WM514
  • Dell Wireless Mouse - WM326
  • Dell Wireless Mouse - WM126
  • Dell Premier Wireless Keyboard and Mouse - KM717
  • Dell Premier Wireless Mouse - WM527
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The easiest way to check which technology you have is to look at the logo on the USB receiver and on the bottom of the keyboard or mouse.
 

Device

Dell Universal Pairing Software

Dell Peripheral Manager Software

Dell Universal Notebook Dell Universal Pairing Dongle
(Dongle color is black)

Recommended

Will Not Work

Dell Peripheral Notebook Dell Peripheral Manager Dongle
(Dongle color is gray)

Not Recommended (See Note:)

Recommended

Note: The Dell Peripheral (Gray) dongle works with the Dell Universal Pairing Software when the Dell Peripheral Manager is not installed.
You may experience a situation during the installation or use of Dell Peripheral Manager where you encounter an error message (see Figure 1 as an example).
Dell Peripheral Manager Error Message

Figure 1: Dell Peripheral Manager Error Message Example

Locate the error in the tables below and perform the steps that are listed at the top of the table where the error is listed.

Dell Peripheral Manager Error Codes

If you encounter an error message during installation or use of the Dell Peripheral Manager, perform the following steps:

NOTE: See Table 1 for more information about a specific error.

 

  1. Ensure that the computer has enough resources, e.g: memory, hard disk space, and so on.
    NOTE: Dell Peripheral Manager requires ~250 MB of memory space.
  2. Ensure that any anti-virus software is not blocking Dell Peripheral Manager components.
  3. Restart the computer.
  4. Uninstall and reinstall the Dell Peripheral Manager software, this eliminates the possibility that some files got corrupted.

Error Code

Name

Description

Possible Reason

256

ErrorSecurity

Security Error

The digital signature check failed. Files that are not signed or corrupt.

257

ErrorDeviceManagerInstance

Failed to instantiate device manager

Files are corrupt. The installation did not go through successfully.

258

ErrorDeviceManagerStart

Failed to start DPeM device manager

Files are corrupt. The installation did not go through successfully.

259

ErrorMetaDataManagerInstance

Failed to instantiate metadata manager

WFiles are corrupt. The installation did not go through successfully.

260

ErrorMetaDataManagerStart

Failed to start metadata manager

MetaData is corrupt or does not exist

261

ErrorPluginManagerInstance

Failed to instantiate plugin manager

Files are corrupt or missing

262

ErrorPluginManagerStart

The plug-in manager failed to start

Files are corrupt or missing

263

ErrorProfileManagerInstance

Failed to Instantiate profile manager

Files are corrupt or missing

264

ErrorProfileManagerStart

Failed to start profile manager

Files are corrupt or missing

265

ErrorSessionManagerInstance

Failed to instantiate session manager

Files are corrupt or missing

266

ErrorSessionManagerStart

Failed to start session manager

Files are corrupt or missing

267

ErrorDriverNotInstalled

DPeM driver is not installed

Installation failed to install DPeM driver

268

ErrorUpdateManagerInstance

Failed to instantiate update manager

Files are corrupt or missing

269

ErrorUpdateManagerStart

Failed to start updating the manager

Files are corrupt or missing

270

ErrorVirtualCompositeDeviceStart

Failed to start the virtual composite device

The driver is not installed properly or corrupt

271

ErrorAppSettingsManagerInstance

Failed to instantiate settings manager

Files are corrupt or missing

272

ErrorAppSettingsManagerStart

Failed to start settings manager

Files are corrupt or missing

273

ErrorAnalyticManagerInstance

Failed to instantiate Analytics manager

Telemetry-related files are missing or corrupt

274

ErrorAnalyticManagerStart

Failed to start Analytics manager

Telemetry-related files are missing or corrupt

Table 1: Dell Peripheral Manager Error Codes

Dell Peripheral Manager Update Related Error Codes

If you encounter an error message during an update of the Dell Peripheral Manager or device firmware, perform the following steps:

NOTE: See Table 2 for more information about a specific error.

 

  1. Browse to https://dpmupdates.indilogic.com/updates/v2/MetaData.json to check if your computer can reach the test URL.
  2. Run the Windows Network Troubleshooter.
  3. Run the Optimize Network in the SupportAssist application that is installed on your computer. If SupportAssist is unavailable on your computer, go to the next step.
  4. Run the SupportAssist diagnostics on your network adapter.

Error Code

Error Description

1

ErrorUrl

2

ErrorDestination

3

ErrorNetwork

4

ErrorTimeOut

21

ConnectionRefusedError

22

RemoteHostClosedError

23

HostNotFoundError

24

TimeoutError

25

OperationCanceledError

26

SslHandshakeFailedError

27

TemporaryNetworkFailureError

28

NetworkSessionFailedError

29

BackgroundRequestNotAllowedError

30

TooManyRedirectsError

31

InsecureRedirectError

121

ProxyConnectionRefusedError

122

EProxyConnectionClosedError

123

ProxyNotFoundError

124

ProxyTimeoutError

125

ProxyAuthenticationRequiredError

221

ContentAccessDenied

222

ContentOperationNotPermittedError

223

ContentNotFoundError

224

AuthenticationRequiredError

225

ContentReSendError

226

ContentConflictError

227

ContentGoneError

321

ProtocolUnknownError

322

ProtocolInvalidOperationError

419

ProtocolFailure

421

InternalServerError

422

OperationNotImplementedError

423

ServiceUnavailableError

Table 2: Dell Peripheral Manager Update Related Error Codes

Dell Peripheral Manager Update Related Error Codes (Unknown Causes)

If you encounter an error message during an update of the Dell Peripheral Manager or device firmware, perform the following steps:

NOTE: See Table 3 for more information about a specific error.

 

  1. Browse to https://dpmupdates.indilogic.com/updates/v2/MetaData.json to check if your computer can reach the test URL.
  2. Run the Windows Network Troubleshooter.
  3. Run the Optimize Network in the SupportAssist application that is installed on your computer. If SupportAssist is unavailable on your computer, go to the next step.
  4. Run the SupportAssist diagnostics on your network adapter.
  5. Press and hold the Ctrl and the Alt key, and then press the Delete key.
  6. Select Task Manager.
  7. Select More Details (if not already selected).
  8. Select the Services tab.
  9. Right-click DPMService (Dell Peripheral Manager Service) and select Restart.
  10. Close the Task Manager window, and try the update again.

Error Code

Error Description

119

UnknownNetworkError

219

EUnknownProxyError

319

UnknownContentError

519

UnknownServerError

Table 3: Dell Peripheral Manager Update Related Error Codes (Unknown Causes)

Cause

No cause information is available.

Resolution

No resolution information is available.

Article Properties


Affected Product

Dell Active Pen - PN5122W, Dell Premier Rechargeable Active Pen - PN7522W, Dell Bluetooth Travel Mouse MS700, Dell Laser Wired Mouse MS3220, Dell Mobile Pro Wireless Mouse MS5120W, Dell Mobile Wireless Mouse MS3320WDell Active Pen - PN5122W, Dell Premier Rechargeable Active Pen - PN7522W, Dell Bluetooth Travel Mouse MS700, Dell Laser Wired Mouse MS3220, Dell Mobile Pro Wireless Mouse MS5120W, Dell Mobile Wireless Mouse MS3320W, Dell Multi-Device Wireless Keyboard and Mouse Combo KM7120W, Dell Multi Device Wireless Mouse MS5320W, Dell Peripheral Manager, Dell Premier Multi Device Wireless Keyboard and Mouse KM7321W, Dell Premier Rechargeable Wireless Mouse MS7421W, Dell Premier Wireless Keyboard and Mouse KM717, Dell Premier Wireless Mouse WM527, Dell Pro Webcam WB5023, Dell Pro Wireless Keyboard and Mouse KM5221W, Dell Slim Conferencing Soundbar - SB522A, Dell Speakerphone - SP3022, Dell Webcam WB7022, Dell Wireless Keyboard and Mouse- KM636 (black), Dell Wireless Keyboard & Mouse KM714, Dell Wireless Laser Mouse WM514, Dell Wireless Mouse WM126, Dell Wireless Mouse WM326, Dell U3223QZSee more

Last Published Date

10 Oct 2022

Version

37

Article Type

Solution