Dell Peripheral Manager Usage and Troubleshooting

Table of Contents

1. Download and Installing the Dell Peripheral Manager Software
2. Setting up the Webcam
3. Peripheral Manager Software User Interface
4. Dell Peripheral Manager Software and Firmware Updates
5. Additional resources, Frequently Asked Questions, and Troubleshooting Steps
6. Dell Peripheral Manager Pairing Other Devices
7. Dell Peripheral Manager Unpairing a Device

1. Download and Installing the Dell Peripheral Manager Software

1. Insert the webcam cable into a USB 3.0 port on the computer and ensure that the other end is securely connected to the webcam.
2. The latest version of DPM should automatically download and install (takes up to 20 minutes).
3. When the DPM does not automatically install, perform either of the following steps.
   • Ensure you have the latest Windows and driver updates.
     1. See the Microsoft Knowledge Base article Windows Update: FAQ for information about how to get the latest version of Windows and updates.
     2. Use the SupportAssist application to update drivers for you, browse to the SupportAssist for PCs and tablets page for more information.
     3. See the Dell Knowledge Base article How do I download and install a driver? section of Dell Knowledge base article Drivers and Downloads FAQs for information about manually updating drivers.
   • Manually install the Dell Peripheral Manager Software.
     1. Browse to the Dell Peripheral Manager download page.
     2. Touch or click Download.
        NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.
     3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.
     4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

Back to top

---

2. Setting up the Dell Webcam

1. The Dell Peripheral Manager should start after installation.
   NOTE: To manually start the Dell Peripheral Manager, perform the following steps.

   1. Press and hold the Windows () key, and then press the q key.
   2. In the Search box type peripheral manager.
   3. In the search results list, touch or click Dell Peripheral Manager (App).
2. Touch or click Get Started.
3. On the Preset page, you can choose how you want to look on camera (Figure 1).

   
   Figure 1: Peripheral Manager Preset Page (English only)

   Numbers reference figure above:
   	Default: Neutralize your camera image and restore it to original settings.
   	Smooth: Touch up and smooth out your appearance.
   	Vibrant: Intensify the color and vibrancy of your image.
   	Warm: Boost your appearance with warmer tones.

4. After making your decision, touch or click Next.
5. Decide whether you want AI Auto Framing: On or off (Figure 2).
   NOTE: AI Auto Framing provides intelligent scene analysis, face detection, and facial tracking to zoom and pan the view when you move.

   
   Figure 2: Peripheral Manager AI Auto Framing Page (English only)

6. After making your decision, touch or click Next.
7. Decide whether you want HDR (High Dynamic Range): On or not (Figure 3).
   NOTE: HDR provides automatic correction, for optimal image quality under various lighting conditions.

   
   Figure 3: Peripheral Manager High Dynamic Range Page (English only)

8. After making your decision, touch or click Next.
9. On the Presence Detection page, you can choose how the camera reacts when you leave or approach the webcam (Figure 4).

   
   Figure 4: Peripheral Manager Presence Detection Page (English only)

   Numbers reference figure above:
   	Proximity Sensor: Detects your presence when you are in the field of view.
   	Walk away Lock: Locks the personal computer and turns off the display when you walk away.
   	Wake on Approach: Wakes up the personal computer as you approach.

10. After making your decision, touch or click Next.
11. Touch or click More Settings.
12. On the Help us improve Dell Peripheral Manager page. Touch or click I Don't Consent or I Consent. This takes you to the User Interface screen.

Back to top

---

3. Dell Peripheral Manager Software User Interface

To start the Dell Peripheral Manager, perform the following steps.

1. Press and hold the Windows () key, and then press the q key.
2. In the Search box type peripheral manager.
3. In the search results list, touch or click Dell Peripheral Manager (App).

Figure 5: Dell Peripheral Manager User Interface (English only)

Touch or click the link in the table to learn more about each feature.

Numbers reference figure above:
	Preset
	Camera Control
	Color and Image
	Presence Detection
	Capture
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help Provides Software and Driver version.
	Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Preset:

Select Default, Warm, Smooth, or Vibrant modes. Plus create your custom setups (Figure 6).

Figure 6: Peripheral Manager Preset Page (English only)

Numbers reference figure above:
	Default: Neutralize your camera image and restore it to original settings.
	Smooth: Touch up and smooth out your appearance.
	Vibrant: Intensify the color and vibrancy of your image.
	Warm: Boost your appearance with warmer tones.
	Add new preset: Make your own Preset.
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help Provides Software and Driver version.
	Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Camera Control:

Adjust Camera switch, Field of view, AI Auto Framing, Zoom, Autofocus, and Priority settings (Figure 7).

Figure 7: Peripheral Manager Camera Control Page (English only)

Numbers reference figure above:
	AI Auto Framing: AI Auto Framing provides intelligent scene analysis, face detection and facial tracking to zoom and pan the view when you move. AI Framing Off AI Framing On
	Camera Transition: Changes the way the camera moves the frame to keep you centered. When turned off the frame jumps and is not a continuos smooth move.
	Tracking Sensitivity: The options are Normal and Fast.
	Frame Size: The options are Narrow and Standard.
	Field of view: Angle selection for the camera's field of view (choose 65, 78, or 90 degrees).
	Zoom: Move the slider to increase or decrease the zoom.
	Autofocus: Intelligent adjustment of the camera lens to obtain focus and sharpness.
	Priority: Frames Per Second prioritization for video smoothness or exposure prioritization to maintain the ideal level of light.
	Prioritize External Webcam On or Off: When set to on, the Dell External Webcam is the only webcam available for use, all other webcams are disabled. NOTES: When set to off you have a choice of what camera to use when using applications such as Zoom and Teams. Only one camera can be enabled and accessible at a time. Windows Hello uses the active webcam for facial recognition.
	Windows Hello: Signs you in with Microsoft Windows Hello facial recognition. This link (the arrow) directs you to Windows Settings.
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help Provides Software and Driver version.
	Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Color and Image:

It is possible to adjust the automatic correction for optimal image quality at various lighting conditions using High Dynamic Range (HDR). Other settings like Auto White Balance, Brightness, Sharpness, Contrast, Saturation, and Anti-Flicker Settings for the Dell Webcam make it easier to get an image of your choice (Figure 8).

Figure 8: Peripheral Manager Color and Image Page (English only)

Numbers reference figure above:
	High Dynamic Range (HDR): Automatic correction, for optimal image quality at various lighting conditions.
	Auto White Balance On or Off and Adjustment: Move the slider to increase or decrease the balance.
	Brightness: Move the slider to increase or decrease the brightness.
	Sharpness: Move the slider to increase or decrease the sharpness.
	Contrast: Move the slider to increase or decrease the contrast.
	Saturation: Move the slider to increase or decrease the saturation.
	Anti-Flicker: Flicker reduction when recording under artificial lighting (choose 50 Hz or 60 Hz).
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help Provides Software and Driver version.
	Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Presence Detection:

Have the camera respond to your presence, when you are in the field of view of the proximity sensor. You can change the Adjust Walk Away Lock and Wake on Approach settings. (Figure 9.)

Figure 9: Peripheral Manager Presence Detection Page (English only)

Numbered reference figure above:
	Proximity Sensor On or Off: The Walk Away Lock and Wake on Approach settings are enabled when the proximity sensor is enabled and detects when you are in the field of view.
	Walk Away Lock On or Off: When on, the screen locks when you walk way. Numbers reference figure above: Snooze for Walk Away Lock: The Walk Away Lock setting can be temporarily disabled for a certain period by using the "Snooze" option in the user interface. Timer for Walk Away Lock: The timing for the Walk Away Lock can be configured using the drop-down menu box.
	Wake on Approach On or Off: It can respond to your presence by waking up your screen when you are in the field of view.
	Windows Hello: Signs you in with facial recognition. Touch or click the arrow to be redirected to Windows Settings.
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help Provides Software and Driver version.
	Settings: General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to sending diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Capture:

The Dell Webcam’s Capture settings can be changed to achieve the best recording experience that is wanted by adjusting the Frames per second, resolution, and File Location settings. (Figure 10.)

Figure 10: Peripheral Capture Page (English only)

Numbers reference figure above:
	Resolution: Depending on which Webcam you have, you will get different options.
	Frames Per Second (FPS): Depending on which Webcam you have, you will get different options.
	3-2-1 countdown: It gives you time to get ready for the recording to begin.
	Framing grid: It puts a grid overlay on the screen so you can center yourself or objects in the frame.
	Media Files Location: Choose where to save or open video recordings.
	Open Media Folder: Choose where to save or open video recordings.
	Start and Stop Recording: Start or stop video recording.
	Update Available When showing, an updated version of the software or hardware firmware is available.
	Help Provides Software and Driver version.
	Settings General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to send diagnostics to Dell.
	Switch Devices Change the device that you want to configure.
	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

Back to top

---

4. Dell Peripheral Manager Software and Firmware Updates

When given the option on the Peripheral Manager Software User Interface, touch or click Update Available to view a list of available updates (Figure 11).

The Software Update feature is used for upgrading:

• The firmware on the paired devices.
• The Dell Peripheral Manager application itself.

Figure 11: Peripheral Manager Software or Firmware Updates (English only)
Figure 12: Peripheral Manager Software Updates for RF Devices (English only)

Firmware Update Notes:

• Do not disconnect the device or dongle during a firmware update.
• Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
• Do not connect more than one dongle for firmware updates.
• Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
• Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
• Follow the instructions to start the firmware update for the RF connection.
• The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during firmware update to ensure a faster firmware update.
• Ensure that the computer is connected to the Internet for firmware update.
  NOTE: Corporate firewalls may block the auto firmware update.

Back to top

---

5. Additional resources, Frequently Asked Questions, and Troubleshooting Steps.

For more information about general webcam usage and how to get video conferencing software, see Dell Knowledge Base article Using, Troubleshooting and Resolving Driver Issues on your Dell Webcam.

For support articles and user guides, see the Dell Webcam WB7022 support site.

For support articles and user guides, see the Dell Webcam WB5023 support site.

Frequently Asked Questions:

In case you are experiencing issues with your webcam, check to see if it is one of the following and try the workaround suggested.

Question: Why DPM does not show the 4KUHD option in the user interface?
Possible causes: In order for the webcam to output 4K resolution, USB 3.0 is required. If a USB 3.0 connection is not detected, then you can experience this issue. Check that USB ports on your computer or monitor or hub that is connected to the webcam are USB 3.0.

Question: Why does DPM cannot detect a camera when connected by a docking station?
Possible causes: It is possible that the docking station is not delivering sufficient power over the USB. The firmware on the dock may be outdated. Check to ensure that the dock firmware is updated to the latest version and that the USB port can support full USB 3.0 power.

Question: Why does DPM not show Presence Detection features?
Possible causes: This feature is only supported on Dell computers. Check that your system BIOS and drivers are updated to the latest versions from the Dell Support site.

Question: Why does not Wake On Approach (WOA) work on my computer when I am in the field of view of the Proximity Sensor?
Possible causes: In order to support Windows Hello facial recognition feature using the external webcam, Dell Peripheral Manager software may have disabled the internal webcam or other non-Dell webcams. To use other webcams, check the feature "Prioritize External Webcam" under "Camera Control" in the DPM application to disable or enable this feature.

Question: Why is there a countdown and my computer is locked shortly after that?
Possible causes: Your webcam is equipped with a presence detection sensor called a proximity sensor. If the sensor does not detect human presence in its field of view for a specified time, it can lock the computer. This feature is the "Walk Away Lock." It can be controlled under "Proximity Detection" in the Dell Peripheral Manager application. If the Proximity Detection feature is enabled, do not cover the lens of the webcam or else the webcam cannot detect a human presence. Certain models of Dell computers are equipped with an integrated proximity sensor. If you have one of those computers, we recommend disabling this feature in the Dell Peripheral Manager application to avoid conflicting behavior.

Question: Why am I not able to install the Dell Peripheral Manager application on my computer? For example, the ARM-based Microsoft Surface Pro?
Possible causes: The Dell Peripheral Manager application is only supported under Windows 10 64-bit Operating System. It is not supported on ARM-based personal computers due to its underlying technology that uses windows drivers.

Question: Why does my computer not Wake On Approach (WOA) even when I am in the field of view of the Proximity Sensor?
Possible causes: If the user has not left the Field Of View (FOV) for more than 20 seconds before appearing in FOV, then Wake on Approach is not triggered. Also, Wake On Approach will not work on S3 computers with battery mode, or if BIOS did not enable USB Wake-up, or if the computer is in hibernate or shutdown mode.

Question: Why am I not able to see the webcam feed after a quick hot plug of the camera? I have to unplug and replug the webcam to recover?
Possible cause: When the webcam is removed and connected too quickly, the Microsoft frame server is using the webcam resources and locks the device. Once in this state, no other application can access the webcam for 5 to 10 minutes. Wait at least ten seconds after unplugging the webcam before replugging it into the computer.

Back to top

---

6. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.

Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 13).

Figure 13: Dell Peripheral Manager Pair a Device (English only)

Back to top

 

---

7. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (Figure 14).

Figure 14: Dell Peripheral Manager Unpair a Device (English only)

When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure 15.

Figure 15: Dell Peripheral Manager No Device Found (English only)

Back to top

---

Table of Contents:

1. Download and Installing the Dell Peripheral Manager Pairing Software
2. Peripheral Manager Software User Interface
3. Dell Peripheral Manager Pairing Other Devices
4. Dell Peripheral Manager Unpairing a Device
5. Dell Peripheral Manager Software and Firmware Updates
6. Frequently Asked Questions and Troubleshooting Steps

1. Download and Installing the Dell Peripheral Manager Software

1. Insert the Keyboard or Mouse dongle.
2. The latest version of DPM should automatically download and install (takes up to 20 minutes).
3. When the DPM does not automatically install, perform either of the following steps.
   • Ensure you have the latest Windows and driver updates.
     1. See the Microsoft Knowledge Base article Windows Update: FAQ for information about how to get the latest version of Windows and updates.
     2. Use the SupportAssist application to update drivers for you, browse to the SupportAssist for PCs and tablets page for more information.
     3. See the Dell Knowledge Base article How do I download and install a driver? section of Dell Knowledge base article Drivers and Downloads FAQs for information about manually updating drivers.
   • Manually install the Dell Peripheral Manager Software.
     1. Browse to the Dell Peripheral Manager download page.
     2. Touch or click Download.
        NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.
     3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.
     4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

   Back to top

   ---

   2. Dell Peripheral Manager Software User Interface

   To start the Dell Peripheral Manager, perform the following steps.

   1. Press and hold the Windows () key, and then press the q key.
   2. In the Search box type peripheral manager.
   3. In the search results list, touch or click Dell Peripheral Manager (App).

    

   The Dell Universal dongle that is shipped with the wireless device is pre-paired for use with it. You can access the device in the Dell Peripheral Manager window after connecting the dongle to an active USB port on your computer.

   Keyboard User Interface

   
   Figure 1: Dell Peripheral Manager Keyboard User Interface (English only)

   Numbers reference figure above:
   	Device Status Provides battery status, last device the keyboard was paired with, and firmware version.
   	Unpairing a device
   	Assign Action on a highlighted key. Click an orange-bordered button to assign a custom-programmable action. Options are: NOTE: An orange "flag" at the bottom-right corner of a button indicates that a custom action is assigned. Remove the current assignment. Edit the current assignment. Suggested Actions Productivity Actions Windows Actions Windows Actions Multimedia Actions Other Actions
   	Update Available When showing, an updated version of the software or hardware firmware is available.
   	Help Provides Software and Driver version.
   	Settings: General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to send diagnostics to Dell.
   	Switch Devices Change the device that you want to configure.
   	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

    

   Mouse User Interface

   
   Figure 2: Dell Peripheral Manager Mouse User Interface (English only)

   Numbers reference figure above:
   	Device Status Provides battery status, last device the keyboard was paired with, and firmware version.
   	Mouse Settings You can select the Primary Mouse Button as Left or Right. DPI Setting Choose: 1000 1600 2400 4000
   	Unpairing a device
   	Assign Action on a highlighted key Click the orange-bordered scroll wheel to assign a custom-programmable action. Options are: NOTE: An orange "flag" at the bottom-right corner of a button indicates that a custom action is assigned. Remove the current assignment. Edit the current assignment. Suggested Actions Productivity Actions Windows Actions Windows Actions Multimedia Actions Other Actions
   	Update Available When showing, an updated version of the software or hardware firmware is available.
   	Help Provides Software and Driver version.
   	Settings: General: Allows you to turn on or off lock key notifications and low battery notifications. Updates: This allows you to check for updated versions of the software and hardware firmware. Analytics: Opt in or out to send diagnostics to Dell.
   	Switch Devices Change the device that you want to configure.
   	Add New Device Takes you to the Add New Device screen, so you can add Dell wireless keyboards and mice.

   Back to top

   ---

   3. Dell Peripheral Manager Pairing Other Devices

   Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.

   Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 3).

   
   Figure 3: Dell Peripheral Manager Pair a Device (English only)

   NOTE: Once you have made your selection follow the prompts.

   Back to top

    

   4. Dell Peripheral Manager Unpairing a Device

   The Unpair Device dialog box appears when you click Unpair (Figure 7).
   
   Figure 6: Dell Peripheral Manager Unpair a Device (English only)

   Caution: The device will be no longer usable after unpairing. You need an additional device to pair with an input device again. For example, ensure that a backup mouse or other devices such as a touch screen or trackpad is available.

   When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure 8.
   
   Figure 7: Dell Peripheral Manager No Device Found (English only)

   Back to top

   ---

   5. Dell Peripheral Manager Software and Firmware Updates

   The Software Update feature is used for upgrading:

   • The firmware on the paired devices.
   • The Dell Peripheral Manager application itself.

    

   When given the option touch or click Update Available to view a list of available updates (Figure 8).
   
   Figure 8: Peripheral Manager Software or Firmware Updates (English only)

    

   Note: Software update for RF devices requires active user input. You must follow the instructions on the screen to start the firmware update (Figure 9).
   
   Figure 9: Peripheral Manager Software Updates for RF Devices (English only)

   Firmware Update Notes:

   • Do not disconnect the device or dongle during a firmware update.
   • Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
   • Do not connect more than one dongle for firmware updates.
   • Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
   • Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
   • Follow the instructions to start the firmware update for the RF connection.
   • The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during firmware update to ensure a faster firmware update.
   • Ensure that the computer is connected to the Internet for firmware update.
     NOTE: Corporate firewalls may block the auto firmware update.

   Back to top

   ---

   6. Frequently Asked Questions and Troubleshooting Steps

   General Wireless Mouse Usage and Troubleshooting:

   Symptom: Mouse button does not work.

   Possible causes:

   • The channel may have accidentally been changed (for example from RF to Bluetooth). Ensure that the connection channel is correct.
   • When the device is disconnected during a button press, the Operating System is not able to release the button/key. Unfortunately, in Bluetooth, the button is also never released when the device is reconnected.
   • Ensure that the Mouse is turned on.

   For more mouse information and troubleshooting, see Dell Knowledge Base article Mouse Usage and Troubleshooting Guide.

   General Wireless Keyboard Usage and Troubleshooting:

   • The channel may have accidentally been changed (for example from RF to Bluetooth). Ensure that the connection channel is correct.
   • When the device is disconnected during a button press, the Operating System is not able to release the button/key. Unfortunately, in Bluetooth, the button is also never released when the device is reconnected.
   • Ensure that the Keyboard is turned on.

   For more keyboard information and troubleshooting, see Dell Knowledge Base article Keyboard Usage and Troubleshooting Guide.

   Back to top

   ---

---

Table of Contents:

1. Download and Installing the Dell Peripheral Manager Pairing Software
2. Starting and Pairing the Dell Peripheral Manager with the Dell Active Pen for the First Time
3. Peripheral Manager Software User Interface
4. Dell Peripheral Manager Pairing Other Devices
5. Dell Peripheral Manager Unpairing a Device
6. Dell Peripheral Manager Software and Firmware Updates

1. Download and Installing the Dell Peripheral Manager Software

1. To manually download and install the Dell Peripheral Manager Software, perform the following steps.
   1. Browse to the Dell Peripheral Manager download page.
   2. Touch or click Download.
      NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.
   3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.
   4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

Back to top

---

2. Starting and Pairing the Dell Peripheral Manager with the Dell Active Pen for the First Time

To start the Dell Peripheral Manager, perform the following steps.

1. Press and hold the Windows () key, and then press the q key.
2. In the Search box type peripheral manager.
3. In the search results list, touch or click Dell Peripheral Manager (App).
4. Click the Sytlus icon (Figure 1).
   
   Figure 1: Stylus Paring Screen (English only)
   NOTE: When the paring screen does not automatically open up, touch or click the + sign or Add a New Device on the viewing panel.
5. After selecting the appropriate icon, pressing the pen tip on the screen will activate a special pop-up window to allow the pairing of the device, and confirm the pairing (Figure 2).
   
   Figure 2: Pairing the Stylus (English only)

Back to top

---

3. Peripheral Manager Software User Interface

Tip/Tilt Sensitivity

The Dell Active Pen has pressure (tip) and angle (tilt) detection capabilities. These settings can be adjusted using slider bars in the respective Dell Peripheral Manager panel (Figure 3).

Figure 3: Peripheral Manager Software User Interface Screen (English only)

For supported applications such as Microsoft Whiteboard, the sensitivity settings vary the brush width based on the amount of pressure and angle of the pen tip that is applied to the screen (Figure 4).

Figure 4: Peripheral Manager Software Brush Width Examples

Barrel Buttons

The buttons along the cylindrical core of the Dell Active Pen are called "barrel buttons." Actions can be assigned to these buttons by clicking the respective regions of the pen preview (Figure 5 outlined in orange).

Figure 4: Barrel Button Locations

Clicking a button brings up an Assignable Actions menu, See Table 1 for a list of the options.

Assignable Actions
Hover Click Disabled Left Click Middle Click Right Click Keystrokes 4th Click 5th Open/Run Erase Barrel Button Go Back Go Foreword Switch Application Radial Menu Copy Paste Undo Redo Page Up Page Down OneNote Web Browser Email Play/Pause Next Track Previous Track Volume Up Volume Down Mute Windows Search

Table 1: Assignable Actions

Radial Menu

The Radial Menu is a special action that can be assigned to either barrel button. It allows several actions to be configured at once (Figure 6).

Figure 6: Radial Menu Screen

Pressing the barrel button presents the pinwheel as it was customized. Any region that is selected will perform the action as labeled (Figure 7).

Figure 7: Radial Menu Example

Back to top

---

4. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.

Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 8).

Figure 8: Dell Peripheral Manager Pair a Device (English only)

Back to top

---

5. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (Figure 9).

Figure 9: Dell Peripheral Manager Unpair a Device (English only)

When there are no Dell devices that are connected, the Dell Peripheral Manager Add a new device window is displayed as shown in Figure 10.

Figure 10: Dell Peripheral Manager Pair a Device (English only)

Back to top

---

6. Dell Peripheral Manager Software and Firmware Updates

The Software Update feature is used for upgrading:

• The firmware on the paired devices.
• The Dell Peripheral Manager application itself.

 

When given the option touch or click Update Available to view a list of available updates (Figure 11).

Figure 11: Peripheral Manager Software or Firmware Update Example (English only)

 

Figure 12: Peripheral Manager Software Updates for RF Devices Example (English only)

Firmware Update Notes:

• Do not disconnect the device or dongle during a firmware update.
• Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
• Do not connect more than one dongle for firmware updates.
• Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
• Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
• Follow the instructions to start the firmware update for the RF connection.
• The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during firmware update to ensure a faster firmware update.
• Ensure that the computer is connected to the Internet for firmware update.
  NOTE: Corporate firewalls may block the auto firmware update.

Back to top

---

---

Table of Contents:

1. Download and Installing the Dell Peripheral Manager Pairing Software
2. Starting and Pairing the Dell Peripheral Manager with the Dell Speakerphone or Slim Conferencing Soundbar for the First Time
3. Peripheral Manager Software User Interface
4. Dell Peripheral Manager Pairing Other Devices
5. Dell Peripheral Manager Unpairing a Device
6. Dell Peripheral Manager Software and Firmware Updates

1. Download and Installing the Dell Peripheral Manager Software

1. To manually download and install the Dell Peripheral Manager Software, perform the following steps.
   1. Browse to the Dell Peripheral Manager download page.
   2. Touch or click Download.
      NOTE: The Dell Peripheral Manager Software is only compatible with Windows 11 and Windows 10, 64-bit.
   3. Depending on your browser, you get different options. The following steps are based on using the Chrome browser.
   4. Once the Dell Peripheral Manager is downloaded, touch or click the file that is listed at the bottom of the screen to start the installation process, and then follow the prompts.

Back to top

---

2. Starting and Pairing the Dell Peripheral Manager with the Dell Speakerphone or Slim Conferencing Soundbar for the First Time

To start the Dell Peripheral Manager, perform the following steps.

1. Press and hold the Windows () key, and then press the q key.
2. In the Search box type peripheral manager.
3. In the search results list, touch or click Dell Peripheral Manager (App).
4. Click the Speaker icon (Figure 1).
   
   Figure 1: Speaker Paring Screen (English only)
   NOTE: When the paring screen does not automatically open up, touch or click the + sign or Add a New Device on the viewing panel.
5. After selecting the appropriate icon, follow the prompts.

 

Back to top

---

3. Peripheral Manager Software User Interface

Speaker Preset

You can select from speaker preset modes of Default, Speech, Treble Boost, and Bass Boost depending on whether speech, bass, or treble needs to be enhanced respectively in your Dell Peripheral Manager supported speakerphone or soundbar (Figure 2).

Figure 2: Dell Peripheral Manager Speaker Presets (English only)

Audio Settings

You can view or change the speakerphone or soundbar settings under the Audio Settings section. You can change the bass, mid-range, and treble levels by moving the slider to achieve the wanted audio range under Audio Equalizer. Turn on the intelligent microphone noise cancellation feature to remove any background noise to allow your voice to be clearly heard (Figure 3).

Sound can be played when the volume is adjusted for every level or only for minimum and maximum levels under the Volume Adjustment tone setting.

Figure 3: Dell Peripheral Manager Audio Settings (English only)

Numbers reference figure above:
	Audio Equalizer
	Intelligent Mic Noise Cancellation
	Volume Adjustment Tone

Sounds & Notifications

Turn on the microphone and mute sound notifications under Sounds and Notifications to play a sound when the microphone is muted or unmuted (Figure 4).

Figure 4: Microphone Mute Sound (English only)

Blue Dot references figure above:
	Mircophone Mute Sound

Additional Information

By selecting "Reset To Default" in the audio device user interface, it is possible to restore the default settings that are related to the equalizer, intelligent microphone noise suppression, and volume level.

Your Dell audio device also comes equipped with hardware buttons. Move the cursor over the button in the device user interface to see which applications are available to use with each button. Some common applications that may be available are Microsoft Teams, Zoom, and Google Meet (Figure 5).

Figure 5: Speaker Phone Options (English only)

Numbers reference figure above:
	Reset To Default
	Applications compatible with hardware button (hover-enabled)

Back to top

4. Dell Peripheral Manager Pairing Other Devices

Using the Dell Peripheral Manager, you can pair additional devices such as a Dell Active Pen, Dell wireless keyboards, and mice or speakers.

Depending on your configuration, touch or click the + sign or Add a New Device on the viewing panel. A dialog box appears for connecting a new device. Select the wanted device (Figure 6).

Figure 6: Dell Peripheral Manager Pair a Device (English only)

Back to top

5. Dell Peripheral Manager Unpairing a Device

The Unpair Device dialog box appears when you click Unpair (Figure 7).

Figure 7: Dell Peripheral Manager Unpair a Device (English only)

When there are no Dell devices that are connected, the Dell Peripheral Manager window is displayed as shown in Figure 8.

Figure 8: Dell Peripheral Manager Pair a Device (English only)

Back to top

---

6. Dell Peripheral Manager Software and Firmware Updates

The Software Update feature is used for upgrading:

• The firmware on the paired devices.
• The Dell Peripheral Manager application itself.

 

When given the option touch or click Update Available to view a list of available updates (Figure 9).

Figure 9: Peripheral Manager Software or Firmware Update Example (English only)

 

Figure 10: Peripheral Manager Software Updates for RF Devices Example (English only)

Firmware Update Notes:

• Do not disconnect the device or dongle during a firmware update.
• Do not reboot, shut down, sleep, or hibernate the computer during a firmware update.
• Do not connect more than one dongle for firmware updates.
• Do not connect more than one device of the same model for firmware updates. Firmware update of one device at a time is recommended.
• Update Windows to the latest version to get all operating system-related fixes before starting the firmware update.
• Follow the instructions to start the firmware update for the RF connection.
• The firmware update can take up to 10 minutes to complete, plug in the power and keep the device near the dongle during firmware update to ensure a faster firmware update.
• Ensure that the computer is connected to the Internet for firmware update.
  NOTE: Corporate firewalls may block the auto firmware update.

Back to top

---

New Generation Products (Fully Supported Features) See the links for additional information about your device.

Previous Generation Products (Supported 2.4 GHz Pairing Only)

Dell Mobile Wireless Mouse - MS3320W MS3320W Knowledge Base Articles and Manuals Dell MS3320W Mobile Wireless Mouse Usage and Troubleshooting Guide Dell Laser Wired Mouse - MS3220 MS3220 Knowledge Base Articles and Manuals Dell MS3220 wired Laser Mouse Usage and Troubleshooting Guide Dell Mobile Pro Wireless Mouse - MS5120W MS5120W Knowledge Base Articles and Manuals Mouse Usage and Troubleshooting Guide Dell Multi-Device Wireless Mouse - MS5320W MS5320W Knowledge Base Articles and Manuals Mouse Usage and Troubleshooting Guide Dell Multi-Device Wireless Keyboard and Mouse Combo - KM7120W (KB7120W, MS5320W) KM7120W Knowledge Base Articles and Manuals Keyboard Usage and Troubleshooting Guide Mouse Usage and Troubleshooting Guide Dell Premier Multi-Device Wireless Keyboard and Mouse - KM7321W (KB7221W + MS5320W) KM7321W Knowledge Base Articles and Manuals KM7321W Wireless Keyboard and Mouse - Shift, Control Key and Mouse Scroll Failure on Resume From Sleep Dell KM7321W Premier Multi-Device Wireless Keyboard and Mouse Usage and Troubleshooting Guide Dell Pro Wireless Keyboard and Mouse - KM5221W (KB3121W + MS3121W) KM5221W Knowledge Base Articles and Manuals Dell Pro Wireless Keyboard and Mouse KM5221W Usage and Troubleshooting Guide Dell Premier Rechargeable Wireless Mouse - MS7421W MS7421W Knowledge Base Articles and Manuals Dell MS7421W Premier Rechargeable Wireless Mouse Usage and Troubleshooting Guide Dell Webcam WB7022 WB7022 Knowledge Base Articles and Manuals Dell WB7022 UltraSharp Webcam Usage and Troubleshooting Guide Dell Pro Webcam WB5023 WB5023 Knowledge Base Articles and Manuals Dell Speakerphone - SP3022 SP3022 Knowledge Base Articles and Manuals NOTE: The SB522A has additional compatibility requirements with the Dell Peripheral Manager. See Dell SP3022 Speakerphone Usage and Troubleshooting Guide Microphone Intermittently Drops on Dell Peripherals Connected to Computers Using the TGL CPU Dell SP3022 Speakerphone Missing from Audio Devices After Resuming from Standby or Hibernate SP3022 Speakerphone and SB522A Soundbar Sound Quality Using Equalizer in DPeM Application Dell Slim Conferencing Soundbar - SB522A SB522A Knowledge Base Articles and Manuals Dell Slim Conferencing Soundbar SB522A Usage and Troubleshooting Guide Microphone Intermittently Drops on Dell Peripherals Connected to Computers Using the TGL CPU SP3022 Speakerphone and SB522A Soundbar Sound Quality Using Equalizer in DPeM Application Dell Active Pen - PN5122W PN5122W Knowledge Base Articles and Manuals NOTE: The PN5122W has additional compatibility requirements with the Dell Peripheral Manager. See Dell Active Pen PN5122W Support Center Dell Active Pen Identification, Control Panel Installation, and Troubleshooting Dell Premier Rechargeable Active Pen - PN7522W PN7522W Knowledge Base Articles and Manuals NOTE: The PN7522W has additional compatibility requirements with the Dell Peripheral Manager. See Dell Premier Rechargeable Active Pen PN7522W Support Center Dell Active Pen Identification, Control Panel Installation, and Troubleshooting Dell Video Conferencing Monitor - U3223QZ U3223QZ Knowledge Base Articles and Manuals How to Troubleshoot Display or Video Issues on a Dell Monitor NOTE: Only the webcam features on the U3223QZ are supported by the Dell Peripheral Manager. To use the other features, you will need other software. See the Dell Knowledge Base articles Dell Display Manager Application (for Windows) or the Dell Display and Peripheral Manager for macOS for more information. Dell Bluetooth Travel Mouse - MS700 MS700 Knowledge Base Articles and Manuals

Dell Wireless Keyboard and Mouse - KM714 Dell Wireless Keyboard and Mouse - KM636 Dell Wireless Laser Mouse - WM514 Dell Wireless Mouse - WM326 Dell Wireless Mouse - WM126 Dell Premier Wireless Keyboard and Mouse - KM717 Dell Premier Wireless Mouse - WM527

Back to top

The easiest way to check which technology you have is to look at the logo on the USB receiver and on the bottom of the keyboard or mouse.
 

Device	Dell Universal Pairing Software	Dell Peripheral Manager Software
Dell Universal (Dongle color is black)	Recommended	Will Not Work
Dell Peripheral (Dongle color is gray)	Not Recommended (See Note:)	Recommended

1. From the list, browse to the appropriate product documentation page.
   • Dell Peripheral Manager
   • Dell Mobile Wireless Mouse - MS3320W
   • Dell Laser Wired Mouse - MS3220
   • Dell Travel Wireless Mouse - MS5120W
   • Dell Multi-Device Wireless Mouse - MS5320W
   • Multi-Device Wireless Keyboard and Mouse Combo - KM7120W (KB7120W + MS5320W)
   • Dell Premier Multi-Device Wireless Keyboard and Mouse - KM7321W (KB7221W + MS5320W)
   • Dell Pro Wireless Keyboard and Mouse - KM5221W (KB3121W + MS3121W)
   • Dell Premier Rechargeable Wireless Mouse - MS7421W
   • Dell Webcam WB7022
   • Dell Pro Webcam WB5023
   • Dell Active Pen - PN5122W
   • Dell Premier Rechargeable Active Pen - PN7522W
   • Premier Wireless Keyboard and Mouse - KM717
   • Dell Premier Wireless Mouse - WM527
   • Dell Wireless Keyboard & Mouse - KM714
   • Dell Wireless Keyboard and Mouse - KM636 (black)
   • Dell Wireless Laser Mouse - WM514
   • Dell Wireless Mouse - WM126
   • Dell Wireless Mouse - WM326
   • Dell Video Conferencing Monitor - U3223QZ
   • Dell Bluetooth Travel Mouse - MS700
   Note: To find the model of your keyboard or mouse, either, look on the bottom of the keyboard or mouse, look for the model on the packaging, or see the documentation that came with your keyboard or mouse.
2. In the Manuals and Documents section touch or click View PDF to the right of the wanted documentation.
   Note: Windows 10 has an integrated PDF reader. When a PDF reader is not installed, a PDF reader (Acrobat Reader) is available for free from Adobe.

Back to top

You may experience a situation during the installation or use of Dell Peripheral Manager where you encounter an error message (see Figure 1 as an example).

Figure 1: Dell Peripheral Manager Error Message Example

Locate the error in the tables below and perform the steps that are listed at the top of the table where the error is listed.

Dell Peripheral Manager Error Codes

If you encounter an error message during installation or use of the Dell Peripheral Manager, perform the following steps:

 

1. Ensure that the computer has enough resources, e.g: memory, hard disk space, and so on.
   NOTE: Dell Peripheral Manager requires ~250 MB of memory space.
2. Ensure that any anti-virus software is not blocking Dell Peripheral Manager components.
3. Restart the computer.
4. Uninstall and reinstall the Dell Peripheral Manager software, this eliminates the possibility that some files got corrupted.

Error Code	Name	Description	Possible Reason
256	ErrorSecurity	Security Error	The digital signature check failed. Files that are not signed or corrupt.
257	ErrorDeviceManagerInstance	Failed to instantiate device manager	Files are corrupt. The installation did not go through successfully.
258	ErrorDeviceManagerStart	Failed to start DPeM device manager	Files are corrupt. The installation did not go through successfully.
259	ErrorMetaDataManagerInstance	Failed to instantiate metadata manager	WFiles are corrupt. The installation did not go through successfully.
260	ErrorMetaDataManagerStart	Failed to start metadata manager	MetaData is corrupt or does not exist
261	ErrorPluginManagerInstance	Failed to instantiate plugin manager	Files are corrupt or missing
262	ErrorPluginManagerStart	The plug-in manager failed to start	Files are corrupt or missing
263	ErrorProfileManagerInstance	Failed to Instantiate profile manager	Files are corrupt or missing
264	ErrorProfileManagerStart	Failed to start profile manager	Files are corrupt or missing
265	ErrorSessionManagerInstance	Failed to instantiate session manager	Files are corrupt or missing
266	ErrorSessionManagerStart	Failed to start session manager	Files are corrupt or missing
267	ErrorDriverNotInstalled	DPeM driver is not installed	Installation failed to install DPeM driver
268	ErrorUpdateManagerInstance	Failed to instantiate update manager	Files are corrupt or missing
269	ErrorUpdateManagerStart	Failed to start updating the manager	Files are corrupt or missing
270	ErrorVirtualCompositeDeviceStart	Failed to start the virtual composite device	The driver is not installed properly or corrupt
271	ErrorAppSettingsManagerInstance	Failed to instantiate settings manager	Files are corrupt or missing
272	ErrorAppSettingsManagerStart	Failed to start settings manager	Files are corrupt or missing
273	ErrorAnalyticManagerInstance	Failed to instantiate Analytics manager	Telemetry-related files are missing or corrupt
274	ErrorAnalyticManagerStart	Failed to start Analytics manager	Telemetry-related files are missing or corrupt

Table 1: Dell Peripheral Manager Error Codes

Dell Peripheral Manager Update Related Error Codes

If you encounter an error message during an update of the Dell Peripheral Manager or device firmware, perform the following steps:

 

1. Browse to https://dpmupdates.indilogic.com/updates/v2/MetaData.json to check if your computer can reach the test URL.
2. Run the Windows Network Troubleshooter.
3. Run the Optimize Network in the SupportAssist application that is installed on your computer. If SupportAssist is unavailable on your computer, go to the next step.
4. Run the SupportAssist diagnostics on your network adapter.

Error Code	Error Description
1	ErrorUrl
2	ErrorDestination
3	ErrorNetwork
4	ErrorTimeOut
21	ConnectionRefusedError
22	RemoteHostClosedError
23	HostNotFoundError
24	TimeoutError
25	OperationCanceledError
26	SslHandshakeFailedError
27	TemporaryNetworkFailureError
28	NetworkSessionFailedError
29	BackgroundRequestNotAllowedError
30	TooManyRedirectsError
31	InsecureRedirectError
121	ProxyConnectionRefusedError
122	EProxyConnectionClosedError
123	ProxyNotFoundError
124	ProxyTimeoutError
125	ProxyAuthenticationRequiredError
221	ContentAccessDenied
222	ContentOperationNotPermittedError
223	ContentNotFoundError
224	AuthenticationRequiredError
225	ContentReSendError
226	ContentConflictError
227	ContentGoneError
321	ProtocolUnknownError
322	ProtocolInvalidOperationError
419	ProtocolFailure
421	InternalServerError
422	OperationNotImplementedError
423	ServiceUnavailableError

Table 2: Dell Peripheral Manager Update Related Error Codes

Dell Peripheral Manager Update Related Error Codes (Unknown Causes)

If you encounter an error message during an update of the Dell Peripheral Manager or device firmware, perform the following steps:

 

1. Browse to https://dpmupdates.indilogic.com/updates/v2/MetaData.json to check if your computer can reach the test URL.
2. Run the Windows Network Troubleshooter.
3. Run the Optimize Network in the SupportAssist application that is installed on your computer. If SupportAssist is unavailable on your computer, go to the next step.
4. Run the SupportAssist diagnostics on your network adapter.
5. Press and hold the Ctrl and the Alt key, and then press the Delete key.
6. Select Task Manager.
7. Select More Details (if not already selected).
8. Select the Services tab.
9. Right-click DPMService (Dell Peripheral Manager Service) and select Restart.
10. Close the Task Manager window, and try the update again.

Error Code	Error Description
119	UnknownNetworkError
219	EUnknownProxyError
319	UnknownContentError
519	UnknownServerError

Table 3: Dell Peripheral Manager Update Related Error Codes (Unknown Causes)