Dell Data Protection Personal Edition Activation Fails with Error 0x65b

Summary: While attempting to activate a new user, the Dell Data Protection | Personal Edition v8.0 log may display the error code 0x65b. This is a Microsoft error code meaning "ERROR_FUNCTION_FAILED." ...

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Symptoms

Affected Products:

  • Dell Data Protection | Personal Edition

Affected Versions:

  • v8.0

If you receive this error code, then the Windows Shield log file may display the following:

[07.19.13 07:10:49:831 WCFMessageSink: 521] Interop WCF: Attempting to activate user against LMS
[07.19.13 07:10:56:594 LocalActivation: 887] [SUPPORT] [W] Activation - Unable to activate new user username@domain.com' [error = 0x65b]

Dell Data Protection | Personal Edition v8.0

If you receive this error code, then the Windows Shield log file may display the following:

[07.19.13 07:10:49:831 WCFMessageSink: 521] Interop LOG: WCF: Attempting to activate user against LMS
[07.19.13 07:10:56:594 LocalActivation: 887] [SUPPORT] [W] Activation - Unable to activate new user username@domain.com' [error = 0x65b]

Cause

Not Applicable

Resolution

To work around this issue, perform the following steps:

  1. Uninstalling and reinstalling the SQL compact database instances that are installed.
  2. Run the LSA key bundle with option 2 to rebuild the local database.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000129448
Article Type: Solution
Last Modified: 02 Oct 2024
Version:  8
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