PowerEdge, PowerVault: How to Obtain Replacement Key for Device with Factory-installed Lock

Summary: This article covers the steps to obtain a replacement lock key for PowerVault and PowerEdge devices with a locking cover.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Obtaining a replacement key for a Dell PowerEdge server or PowerVault Storage device that has a factory-installed lock:

Contact Dell: See the online form link below.

There should be a number on the face of the lock that starts with DLxx (where xx represents two digits). When engaging support, provide the lock number, some additional information, and the Service Tag. The Service Tag is a five or seven character alphanumeric code printed on a barcode on the back of the server. It may also be listed as the serial number. 

Include the following information when contacting Dell:

  • Service Tag
  • Lock number
  • Customer number
  • Order number
  • Name of contact person
  • Phone # of contact person
  • Business name
  • Business address (including building number or suite number)
  • City
  • State
  • Zip Code

To contact Dell, go to: Dell Support Web site - Contact US and choose the system type from the list provided.

Affected Products

HS Series, Rack Servers, Tower Servers, XE Servers, OEM Server Solutions, MD Series, ME Series, NX Series, PowerEdge C6400, PowerEdge C6600

Products

XR Servers
Article Properties
Article Number: 000140694
Article Type: How To
Last Modified: 28 Apr 2025
Version:  6
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