SourceOne Email Management: Elastic Indexing may fail with "Not enough storage is available to process this command" error
Summary: SourceOne Email Management: Elastic Indexing may fail with "Not enough storage is available to process this command" error
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Symptoms
SourceOne Email Management Elastic Indexing may fail to process transactions files in the Index\DropDir folder:
The following is logged in the ExAsElasticIdxObj.exe.log trace log on the Native Archive server processing the transaction:
Allocating new Memory Buffer page - Page Size = <22020096>; Size Needed = <5863>...
Not enough storage is available to process this command. (0x80070008) System call failed. (0x86040100) Unknown error (0x80030002) [ExAsArchive.exe, CoES1MsgUtils.cpp(1090).CoES1MsgUtils::AddOwnersFile2IExDoc] >The specified property 13 does not exist (0x86044002)
Not enough storage is available to process this command. (0x80070008) [ExAsElasticIdxObj.exe, CExElasticAccessMemFile.cpp(145).CExElasticAccessMemFile::AddJSONValue] >System call failed. (0x86040100) Unknown error (0x80030002) [ExAsArchive.exe, CoES1MsgUtils.cpp(1090).CoES1MsgUtils::AddOwnersFile2IExDoc] >The specified property 13 does not exist (0x86044002)
Not enough storage is available to process this command. (0x80070008) [ExAsElasticIdxObj.exe, CExElasticAccessMemFile.cpp(145).CExElasticAccessMemFile::AddJSONValue] >System call failed. (0x86040100) [ExAsElasticIdxObj.exe, CExElasticFile.h(135).CExElasticFile::CheckAndAdd] >Not enough storage is available to process this command. (0x80070008) [ExAsElasticIdxObj.exe, CExElasticAccessMemFile.cpp(145).CExElasticAccessMemFile::AddJSONValue] >System call failed. (0x86040100) Unknown error (0x80030002) [ExAsArchive.exe, CoES1MsgUtils.cpp(1090).CoES1MsgUtils::AddOwnersFile2IExDoc] >The specified property 13 does not exist (0x86044002)
Unable to create body HTML file 54A062DA43211A96C7C85129BBF8E924D604F88A568C235E00.body.html. :: 0x80070008
Failure processing document BLOBS, access or hitfile may not be complete: 0x80070008
Cause
This problem is caused by a software defect cited in SDR61096.
Resolution
| This issue is resolved in patches or Service Pack versions of SourceOne Email Management higher than 7.2.4.4059 (SP4). EMC SourceOne Patch and Service Pack kits are available for download via http://support.emc.com. |
Article Properties
Article Number: 000167276
Article Type: Solution
Last Modified: 27 Jun 2025
Version: 3
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