Article Number: 000177827
Dell EMC OpenManage Integration with ServiceNow helps enterprise organizations in improving their operations efficiency by bridging the gap between their service and operations management processes. It is a native application within the ServiceNow platform that provides seamless interface between Dell EMC OpenManage Enterprise infrastructure management capabilities and ServiceNow service and operations management capabilities. Dell EMC OpenManage Enterprise is a one-to-many systems management console that provides comprehensive, unified lifecycle management for Dell EMC PowerEdge modular, rack and tower servers. The integration provides automation capabilities to transfer data between these two platforms, helping operations and service management teams in faster detection, diagnosis and resolution of issues that impacts the business services and the IT infrastructure health.
OpenManage Integration with ServiceNow also integrates with SupportAssist Enterprise for viewing and keeping track of the support cases raised with Dell Support right from within the ServiceNow platform. SupportAssist Enterprise is an application that helps in proactively detecting hardware issues before they occur and automates technical support for your Dell EMC servers, storage, and networking devices. With this integration, operation and service management teams will be able to keep themselves abreast of the technical support tickets that have been raised with Dell support and track their progress from incident to resolution.
Dell EMC is constantly improving OpenManage Integration with ServiceNow.
Refer to the OpenManage Integration version 1.1 with ServiceNow Release Notes for the complete list of enhancements as well as limitations, fixed issues and known issues.
Dell EMC OpenManage Integration with ServiceNow is available as a software download. A valid Dell EMC license supporting the OpenManage Integration with ServiceNow must be installed on target PowerEdge servers for monitoring the alerts and support cases of the devices in ServiceNow. A license can be purchased at time of server purchase or by contacting your sales representative.
Supported Dell Devices
The OpenManage Operations Connector supports all the Dell EMC devices that are supported by OpenManage Enterprise / SupportAssist Enterprise. For detailed information about the supported Dell EMC devices, see the OpenManage Enterprise Support Matrix or SupportAssist Enterprise.
To install OpenManage Integration in a ServiceNow instance, perform the following steps:
For detailed information about installing the OpenManage Integration application in a ServiceNow instance, see Dell EMC OpenManage Integration with ServiceNow Installation Guides. A license can be purchased at time of server purchase or by contacting your sales representative.
Engage in the Systems Management community to find:
Refer to OpenManage Integration with ServiceNow for the latest documentation.
Demonstrate the process of installing the OpenManage Integration Version 1.0 application in a ServiceNow instance.
OpenManage Integration with ServiceNow
21 Feb 2021