EMS Service Fails to Start on Non-Shielded Endpoint

Summary: EMS service fails to start on a computer without Dell Encryption installed.

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Symptoms

Affected Products:

  • Dell Encryption
  • Dell Encryption External Media Edition

Affected Versions:

  • v10.7
  • v10.9

Affected Operating Systems:

  • Windows

The EMS service fails to start, after installing using accessencrypteddata.exe on a nonshielded machine.

Windows system event log shows:
Source: Service Control Manager
Description:
The EMS service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Windows System Event Log
Figure 1: (English Only) Windows System event log

Cause

Not Applicable

Resolution

This issue is resolved in version 10.10 and later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000180991
Article Type: Solution
Last Modified: 04 Jan 2024
Version:  6
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