How do I Submit an ePSA or QR Code Online for additional Troubleshooting?

Summary: The error code the ePSA tool provides, is formatted as four numbers (1000 or 2000), and then another set of four numbers.

Article Content


Symptoms

When you have an ePSA code, you can submit the Service Tag, ePSA error and validation code at the SupportAssist Pre-Boot System Performance Check page, to learn how to proceed.

Note: The error code the ePSA tool provides, is formatted as four numbers (1000 or 2000), and then another set of four numbers.
When you have another number, either:

Cause

Some newer computers are shipped with version 3.0 of the ePSA diagnostics tool. When an issue is found a Quick Response Code (QR Code), is shown (Figure 1). You scan the QR Code from your phone, which opens the SupportAssist Pre-Boot System Performance Check page, there you can submit the Service Tag, ePSA error and validation code, to learn how to proceed.

SLN322942_en_US__2I_ePSA_QRCode_Example_BD_v1
Figure 1: ePSA QR Code Example

QR Code readers are available from the Google Play and Apple apps stores.

For more information, refer to the Dell video ePSA Pre-boot System Assessment. SLN322942_en_US__3iC_External_Link_BD_v1

Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties


Last Published Date

13 Jan 2021

Version

2

Article Type

Solution

Rate This Article


Accurate
Useful
Easy to Understand
Was this article helpful?

0/3000 characters