Dell Alienware 320M Wired Gaming Mouse (AW320M) Usage and Troubleshooting Guide

Summary: The following article provides information about the Alienware 320M Wired Gaming Mouse. You can reference each section to learn more about the features of the Alienware 320M Wired Gaming Mouse and how to use it. ...

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Instructions

Table of Contents:

  1. What is in the Alienware 320M Wired Gaming Mouse box
  2. Mouse Features
  3. Adjustable Dots Per Inch (DPI)
  4. Setting up your Alienware Wired Gaming Mouse
  5. Installing the Alienware Command Center (AWCC) and Alienware Gaming Peripheral Driver
  6. Troubleshooting
  7. Additional Information

 

Alienware 320M Wired Gaming Mouse
Figure 1: Work faster and smarter with the Alienware 320M Wired Gaming Mouse

 

What is in the Alienware 320M Wired Gaming Mouse box

 

Dell AW320M Contents

Figure 2: Alienware 320M Wired Gaming Mouse Box Contents

1 Alienware Wired Gaming Mouse
2 Documents

 


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Alienware Wired Gaming Mouse Features

Dell AW320M features
Figure 3: Alienware 320M Wired Gaming Mouse top view

Dell AW320M features
Figure 4: Alienware 320M Wired Gaming Mouse bottom view

Dell AW320M features
Figure 5: Alienware 320M Wired Gaming Mouse side view

1 Left button 2 Right Button
3 Scroll wheel 4 DPI indicator
5 DPI button 6 Forward button
7 Backward button    

 


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Adjustable DPI

Press the DPI adjustment button to instantly change the mouse tracking resolution.
Alienware 320M Wired Gaming Mouse Adjustable DPI
Figure 6: Alienware 320M Wired Gaming Mouse Adjusting DPI

DPI Blue 800: Blue
DPI Green 1200: Green (default)
DPI Yellow 1600: Yellow
DPI Purple 2400: Purple
DPI Red 3200: Red

 


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Setting up your Alienware 320M Wired Gaming Mouse

 

Connecting the Alienware 320M Wired Gaming Mouse

  1. Remove the protective sheet at the bottom of the mouse.

    Remove the protective sheet
    Figure 7: Protective sheet at the bottom of the mouse

  2. Connect the mouse cable to the USB port on your desktop or laptop.
    • Desktop

      Connect the mouse cable to the USB port
      Figure 8: Connect the mouse cable to the USB port

    • Laptop

      Connect the mouse cable to the USB port
      Figure 9: Connect the mouse cable to the USB port


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Installing the Alienware Command Center (AWCC) and Alienware Gaming Peripheral Driver

To control the features and options, you need the Alienware Command Center (AWCC) and Alienware Gaming Peripheral driver. You can get the latest versions directly from the Dell Support Site. For more information, see the instructions below.

NOTE:
  • AWCC requires Windows 10 version 16299 or later.
  • It is recommended that you update Windows and the drivers for your computer before installing the Alienware Command Center. For more information, see Microsoft Knowledge Base article Windows Update: FAQThis hyperlink is taking you to a website outside of Dell Technologies. and Dell Knowledge Base article Drivers and Downloads FAQs.
  • When your computer is preinstalled with AWCC 5.2.45.0 or later, you must install the Alienware Gaming Peripheral driver. After that you can configure your Alienware 320M Gaming Mouse. For more information, see Dell Knowledge Base article Alienware Command Center Quick Guide.
  • When your computer is not preinstalled with 5.2.45.0 or later, perform the following steps to install the latest AWCC and Alienware Gaming Peripheral driver. AWCC 5.2.42 or later can co-exist with older versions of AWCC on the same computer. You can continue to use the older version to configure your computer.

Installing AWCC through Windows Update

  1. Connect your Alienware 320M Mouse to your computer through the USB port. The AWCC application is downloaded and installed automatically. AWCC installation may take up to 10 minutes to complete.
  2. Go to the program folder to ensure that the AWCC installation is complete.
  3. Launch AWCC and perform the following steps to download the additional software components:
    • In the Settings window, click Windows Update, and then click Check for updates to check the Alienware driver update progress.
    • If the driver update is not responding in your computer, install AWCC from the Dell Support website.

Installing AWCC from the Dell Support website

  1. Ensure that the computer is connected to the Internet.
  2. Go to the Alienware Wired Gaming Mouse AW320M Drivers page.
  3. Select the Operating System installed on your computer.
  4. Locate the latest Alienware Command Center Application.
  5. Click Download and save the file to your computer.
  6. Open File Explorer and browse to the location where the downloaded file is saved.
  7. Double-click the Alienware Command Center Application setup file and follow the on-screen instructions to complete the installation process.

 


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Troubleshooting

 

Problems Possible solutions
Mouse is not functioning.
  1. Connect the mouse cable to another USB port on your computer. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  2. Restart the computer.
Mouse lights do not turn on
  1. Press any button to wake the mouse from sleep mode.
  2. Connect the mouse cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  3. Restart the computer.
Mouse is not running based on the configuration selected in the Alienware Command Center (AWCC) application.
  1. Ensure that the Alienware Command Center (AWCC) application is installed on your computer.
  2. Open the Alienware Command Center (AWCC) application and ensure that the selected configuration is set up and saved.
Resolving cursor issues
  1. Connect the mouse cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  2. Ensure that the sensor is not obstructed or dirty.
  3. Glass or smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark-colored fabric mouse pad can improve the tracking.
  4. Save any data, close any open programs, and then restart the laptop or desktop. When you do not have another mouse or touch screen, hold the power button down for at least 15 seconds to turn the laptop/desktop off. Any unsaved data will be lost.
Resolving mouse button issues
  1. Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down.
  2. Connect the mouse cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  3. Save any data, close any open programs, and then restart the laptop or desktop. When you do not have another mouse or touch screen, hold the power button down for at least 15 seconds to turn the laptop/desktop off. Any unsaved data will be lost.
Troubleshooting a slow moving cursor
  1. Ensure that the sensor is not obstructed or dirty.
  2. Glass or smooth glossy surfaces are not suitable for the mouse sensor to capture movement. Using a dark-colored fabric mouse pad can improve the tracking.
  3. Change the mouse settings to adjust the pointer speed.
    Click the tab that matches the Operating System (OS) installed on your laptop or desktop and perform the steps within that section to change the settings.
    • In the Search box, type main.cpl.
    • Click or tap main.cpl in the list of programs.
    • Click or tap the Pointer Options tab.
    • Move the slider under Select a Pointer Speed to adjust the cursor speed to the preferred level.
    • Click or tap OK.
Troubleshooting lift off distance (LOD) surface calibration issues.

The LOD surface calibration depends on the surface characteristics and does not work on all surfaces.

Using a dark-colored fabric mouse pad improves LOD calibration.
 


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Additional Information

 

Dell AW320M Alienware Wired Gaming Mouse Support Site

Learn how to use and troubleshoot problems with the AW320M you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell AW320M Alienware Wired Gaming Mouse User Guide, go to Dell Alienware Wired Gaming Mouse AW320M Online Manual Page. Then click View PDF to the right of AW320M User Guide, located in the Manuals and Documents section.


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Affected Products

Alienware Wired Gaming Mouse AW320M
Article Properties
Article Number: 000198048
Article Type: How To
Last Modified: 23 Jul 2025
Version:  3
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