從睡眠或新式待命狀態恢復時，Dell 桌上型電腦會顯示黑色畫面

Summary: 本文提供使用 HDMI 轉接器連接顯示器，且電腦從睡眠或新式待命狀態恢復時，Dell 桌上型電腦會顯示黑色畫面的相關資訊。

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Symptoms

受影響的平台：

  • Precision 3260
  • Precision 3460
  • OptiPlex 7000
  • OptiPlex 5000
  • OptiPlex 3000
  • OptiPlex XE4
  • Vostro 3710
  • Vostro 3910
  • Inspiron 3910

Dell 桌上型電腦使用者可能會遇到以下情況：當電腦從 睡眠模式 恢復或 從新式待命 模式恢復時，在電腦與顯示器之間使用 DisplayPort 轉 HDMI 轉接器 時，顯示器無法顯示影像。

Cause

Intel Graphic 韌體無法處理轉接器訊號轉換。

Resolution

請勿針對此問題分派任何硬體。

Dell 已察覺此問題，並已在下列 BIOS 中納入修正：

Affected Products

Inspiron 3910, OptiPlex 3000 Tower, OptiPlex 3000 Micro, OptiPlex 3000 Small Form Factor, Optiplex 5000 Tower, OptiPlex 5000 Micro, OptiPlex 5000 Small Form Factor, OptiPlex 7000 Tower, OptiPlex 7000 Micro, OptiPlex 7000 Small Form Factor , OptiPlex XE4, Precision 3260 Compact, Precision 3460 Small Form Factor, Vostro 3710, Vostro 3910 ...
Article Properties
Article Number: 000202920
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  8
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