Data Protection Advisor: Faulting application dpaagent_modnetworker errors in Windows event log during NetWorker services restart

Summary: During restarts of NetWorker services, the Windows event logs will show errors multiple times for faulting application dpaagent_modnetworker.

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Symptoms

When NetWorker services are restarted, the Windows event logs will show errors multiple times for faulting application dpaagent_modnetworker.

It appears to happen as a result of running the NetWorker performance request while the NetWorker services are not running.
This message is found in the dpaagent.log file: 
DBG1    11484.15932    20220726:155244        agent.manager - agentManagerRunRequest(): Running request networker:perf for target nw_server_host NetWorker
DBG1    11484.15932    20220726:155244      com.base.runcmd - csystemreadline(): returning line:
143820:nsradmin: Unable to establish RAP connection with nw_server_host: Program not registered
DBG1    11484.15932    20220726:155244      com.base.runcmd - csystemreadline(): returning line:
There does not appear to be a nsrd server running on nw_server_host
...
ERR     11484.15932    20220726:155246     com.agent.worker - runAgentWorkerRequest(): Unexpected EOF from worker process while running request networker:perf on nw_server_host:NetWorker
That error time corresponds with the error in Windows event log: 
Faulting application name: dpaagent_modnetworker.exe, version: 19.6.0.12664, time stamp: 0x62769ef8
Faulting module name: ntdll.dll, version: 10.0.17763.3113, time stamp: 0x687d4da2
Exception code: 0xc0000374
Fault offset: 0x00000000000fc179
Faulting process id: 0x1ba8
Faulting application start time: 0x01d89dd8c2236876
Faulting application path: C:\Program Files\EMC\DPA\agent\bin\dpaagent_modnetworker.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: a3d9ebee-0b76-403b-bafb-07179c65b5d1
Faulting package full name: 
Faulting package-relative application ID:

Cause

This was identified as a bug in the DPA agent software.

Resolution

Resolved in DPA Agent 19.7 patch 64 and higher.

Please contact DELL Technical Support for further information.
Article Properties
Article Number: 000205549
Article Type: Solution
Last Modified: 18 Nov 2022
Version:  1
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