Dell VxRail: VxRail add node error - Configuring ESXi NTP settings
Summary: When adding a VxRail node, the step "Configuring ESXi NTP settings…" fails. Network Time Protocol (NTP).
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Symptoms
When adding a new VxRail node using the VxRM Plugin, the step "Configuring ESXi NTP settings…" fails.
Cause
This can occur even when NTP is populated in ntp.conf on vCenter, VxRail Manager, and ESXi nodes. During the node addition, the setting that is used is present on the VxRail Manager Rest API. This parameter is set during the VxRail Manager deployment.
Resolution
To resolve this issue:
- Start an SSH session on VxRail Manager using mystic user.
- Change privileges using SU - and root password.
- Check the current NTP setting on the Rest API using the following command:
curl --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock http://127.0.0.1/rest/vxm/internal/configservice/v1/configuration/keys/system_ntp
- If the value on the last command is empty or invalid, change it using the next command, replacing <NTP_SERVER> field with NTP IP address or FQDN:
curl -X PUT -H "Content-Type: application/json" -d '{"value":"<NTP_SERVER>"}' --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock http://127.0.0.1/rest/vxm/internal/configservice/v1/configuration/keys/system_ntp
- Click "Retry" on vCenter to proceed with node addition. If the NTP server is valid, it should not fail.
Additional Information
Dell VxRail - API User Guide: https://dl.dell.com/content/docu91468_VxRail_Appliance_4.5.x,_4.7.x,_and_7.0.x_API_Guide.pdf
Affected Products
VxRailArticle Properties
Article Number: 000211460
Article Type: Solution
Last Modified: 07 Nov 2023
Version: 2
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