PowerProtect: el descubrimiento de SQL falla con ASD0002 o ASDS0018 error

Summary: El descubrimiento de SQL de PowerProtect Data Manager falla con ASD0002 o ASDS0018 error.

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Symptoms

En PPDM, cuando se intenta ejecutar un descubrimiento de un recurso de Microsoft SQL Server, el descubrimiento puede fallar con los siguientes errores: 
ADA0002: Unable to discover ASSETS on host  because of an agent issue.
Unable to perform applications discovery because agent failed to create the discovery session.
O bien, 
ASDS0018: Discovery of Assets failed on the host  for AddOn MICROSOFT_SQL_DATABASE_SYSTEM.

En el registro DPSApps\AgentService\logs\OpAgentSvc*, se registra el siguiente error: 
ErrCode: -2147467259, Error: SSL Provider: The certificate chain was issued by an authority that is not trusted.
 
 
En los registros de eventos del sistema en SQL Server, se pueden registrar uno o más de los siguientes errores: 
System Event Logs:
Log Name:      System
Source:        Schannel
Date:          
Event ID:      36882
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server was issued by an untrusted certificate authority. Because of this, none of the data contained in the certificate can be validated. The SSL connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36884
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is crcorpsqldev02. The TLS connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36888
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 48. The Windows SChannel error state is 552.

 
 

Cause

La falla se debe a que "Forzar cifrado de protocolo" está activado en la configuración del cliente nativo de SQL en SQL Server Configuration Manager.


Administrador de configuración de SQL Server.

 

Resolution

Para resolver el problema, siga los pasos que se indican a continuación:

  1. Abra el Administrador de configuración de SQL Server
  2. Haga clic con el botón secundario en SQL Native Client 11.0 Configuration (Configuración de cliente nativo de SQL 11.0) y seleccione properties (Propiedades).
  3. Establezca el valor Forzar cifrado de protocolo en No y seleccione Aceptar.
  4. Realice los mismos pasos para la configuración de SQL Native Client 11.0 (32 bits)
  5. Reinicie SQL Server
  6. Una vez que SQL Server esté en funcionamiento, ejecute Discovery desde la interfaz del usuario de PPDM.

En ocasiones, es posible que sea necesario anular el registro o desinstalar el agente y reinstalar para que el descubrimiento funcione.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000214332
Article Type: Solution
Last Modified: 22 Sep 2023
Version:  2
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