PowerProtect – SQL-registrering mislykkes med ASD0002- eller ASDS0018-fejl

Summary: PowerProtect Data Manager SQL-registrering mislykkes med ASD0002- eller ASDS0018-fejl.

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Symptoms

Når du i PPDM forsøger at køre en registrering af et Microsoft SQL Server-aktiv, kan registreringen mislykkes med følgende fejl: 
ADA0002: Unable to discover ASSETS on host  because of an agent issue.
Unable to perform applications discovery because agent failed to create the discovery session.
Eller 
ASDS0018: Discovery of Assets failed on the host  for AddOn MICROSOFT_SQL_DATABASE_SYSTEM.

I logfilen DPSApps\AgentService\logs\OpAgentSvc* logføres følgende fejl: 
ErrCode: -2147467259, Error: SSL Provider: The certificate chain was issued by an authority that is not trusted.
 
 
I systemets hændelseslogfiler på SQL-serveren kan en eller flere af følgende fejl logføres: 
System Event Logs:
Log Name:      System
Source:        Schannel
Date:          
Event ID:      36882
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server was issued by an untrusted certificate authority. Because of this, none of the data contained in the certificate can be validated. The SSL connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36884
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is crcorpsqldev02. The TLS connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36888
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 48. The Windows SChannel error state is 552.

 
 

Cause

Fejlen skyldes, at "Gennemtving protokolkryptering" er aktiveret på SQL Native Client-konfigurationen under SQL Server Configuration Manager.


SQL Server Configuration Manager.

 

Resolution

Følg nedenstående trin for at løse problemet:

  1. Åbn SQL Server Configuration Manager
  2. Højreklik på SQL Native Client 11.0 Configuration (Konfiguration af SQL Native Client 11.0), og vælg Egenskaber.
  3. Indstil force protocol encryption-værdien til Nej, og vælg OK.
  4. Udfør de samme trin for konfiguration af SQL Native Client 11.0 (32 bit)
  5. Genstart SQL Server
  6. Når SQL-serveren er oppe at køre, skal du køre Registrering fra PPDM UI.

Nogle gange kan det være nødvendigt at afregistrere eller afinstallere agenten og geninstallere, for at registrering kan fungere.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000214332
Article Type: Solution
Last Modified: 22 Sep 2023
Version:  2
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