PowerProtect – SQL-identifiering misslyckas med ASD0002- eller ASDS0018-fel

Summary: PowerProtect Data Manager SQL-identifiering misslyckas med felet ASD0002 eller ASDS0018.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

När du försöker köra en identifiering av en Microsoft SQL Server-tillgång i PPDM kan identifieringen misslyckas med följande fel: 
ADA0002: Unable to discover ASSETS on host  because of an agent issue.
Unable to perform applications discovery because agent failed to create the discovery session.
Eller 
ASDS0018: Discovery of Assets failed on the host  for AddOn MICROSOFT_SQL_DATABASE_SYSTEM.

I DPSApps\AgentService\logs\OpAgentSvc*-loggen loggas följande fel: 
ErrCode: -2147467259, Error: SSL Provider: The certificate chain was issued by an authority that is not trusted.
 
 
I systemhändelseloggarna på SQL-servern kan ett eller flera av följande fel loggas: 
System Event Logs:
Log Name:      System
Source:        Schannel
Date:          
Event ID:      36882
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server was issued by an untrusted certificate authority. Because of this, none of the data contained in the certificate can be validated. The SSL connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36884
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is crcorpsqldev02. The TLS connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36888
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 48. The Windows SChannel error state is 552.

 
 

Cause

Felet orsakas av att "Force protocol encryption" är aktiverat på SQL Native Client-konfigurationen under SQL Server Configuration Manager.


SQL Server Configuration Manager.

 

Resolution

Följ stegen nedan för att lösa problemet:

  1. Öppna SQL Server Configuration Manager
  2. Högerklicka på SQL Native Client 11.0 Configuration och välj Properties.
  3. Ställ in force protocol encryption-värdet på No och välj OK.
  4. Utför samma steg för SQL Native Client 11.0-konfiguration (32-bitars)
  5. Starta om SQL-servern
  6. När SQL-servern är igång kör du Discovery från PPDM-användargränssnittet.

Ibland kan det vara nödvändigt att avregistrera eller avinstallera agenten och installera om för att identifieringen ska fungera.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000214332
Article Type: Solution
Last Modified: 22 Sep 2023
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.