PowerProtect - SQL-detectie mislukt met ASD0002- of ASDS0018-fout

Summary: PowerProtect Data Manager SQL-detectie mislukt met ASD0002- of ASDS0018-fout.

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Symptoms

In PPDM kan de detectie mislukken bij het uitvoeren van een detectie van een Microsoft SQL Server-asset met de volgende fouten: 
ADA0002: Unable to discover ASSETS on host  because of an agent issue.
Unable to perform applications discovery because agent failed to create the discovery session.
Of 
ASDS0018: Discovery of Assets failed on the host  for AddOn MICROSOFT_SQL_DATABASE_SYSTEM.

In het DPSApps\AgentService\logs\OpAgentSvc* logboek wordt de volgende fout geregistreerd: 
ErrCode: -2147467259, Error: SSL Provider: The certificate chain was issued by an authority that is not trusted.
 
 
In de systeemlogboeken op de SQL-server kunnen een of meer van de volgende fouten worden geregistreerd: 
System Event Logs:
Log Name:      System
Source:        Schannel
Date:          
Event ID:      36882
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server was issued by an untrusted certificate authority. Because of this, none of the data contained in the certificate can be validated. The SSL connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36884
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is crcorpsqldev02. The TLS connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36888
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 48. The Windows SChannel error state is 552.

 
 

Cause

De fout wordt veroorzaakt omdat 'Force protocol encryption' is ingeschakeld op de SQL Native Client-configuratie onder SQL Server Configuration Manager.


SQL Server Configuration Manager.

 

Resolution

Volg de onderstaande stappen om het probleem op te lossen:

  1. Open de SQL Server Configuration Manager
  2. Klik met de rechtermuisknop op SQL Native Client 11.0 Configuration en selecteer eigenschappen.
  3. Stel de waarde force protocolversleuteling in op Nee en selecteer OK.
  4. Voer dezelfde stappen uit voor de SQL Native Client 11.0 Configuration (32-bits) configuratie
  5. Start de SQL Server opnieuw op
  6. Zodra de SQL-server actief is, voert u Discovery uit vanuit de PPDM-gebruikersinterface.

Soms kan het nodig zijn om de Agent uit te registeren of te verwijderen en opnieuw te installeren om de detectie te laten werken.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000214332
Article Type: Solution
Last Modified: 22 Sep 2023
Version:  2
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