PowerProtect - a detecção sql falha com ASD0002 ou ASDS0018 erro

Summary: A detecção SQL do PowerProtect Data Manager falha com ASD0002 ou ASDS0018 erro.

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Symptoms

No PPDM, ao tentar executar uma detecção de um ativo do Microsoft SQL Server, a detecção pode falhar com os seguintes erros: 
ADA0002: Unable to discover ASSETS on host  because of an agent issue.
Unable to perform applications discovery because agent failed to create the discovery session.
Ou 
ASDS0018: Discovery of Assets failed on the host  for AddOn MICROSOFT_SQL_DATABASE_SYSTEM.

No registro DPSApps\AgentService\logs\OpAgentSvc*, o seguinte erro é registrado: 
ErrCode: -2147467259, Error: SSL Provider: The certificate chain was issued by an authority that is not trusted.
 
 
Nos registros de eventos do sistema no SQL Server, um ou mais dos seguintes erros podem ser registrados: 
System Event Logs:
Log Name:      System
Source:        Schannel
Date:          
Event ID:      36882
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server was issued by an untrusted certificate authority. Because of this, none of the data contained in the certificate can be validated. The SSL connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36884
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is crcorpsqldev02. The TLS connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36888
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 48. The Windows SChannel error state is 552.

 
 

Cause

A falha é causada porque a "Forçar criptografia de protocolo" está habilitada na configuração do SQL Native Client no SQL Server Configuration Manager.


Gerenciador de configuração do SQL Server.

 

Resolution

Para resolver o problema, siga as etapas abaixo:

  1. Abra o SQL Server Configuration Manager
  2. Clique com o botão direito do mouse em SQL Native Client 11.0 Configuration (Configuração do SQL Native Client 11.0) e selecione Properties (Propriedades).
  3. Defina o valor Force Protocol Encryption como No e selecione OK.
  4. Execute as mesmas etapas para a configuração do SQL Native Client 11.0 (32 bits)
  5. Reinicialize o SQL Server
  6. Depois que o SQL Server estiver ativo e em execução, execute Discovery a partir da interface do usuário do PPDM.

Às vezes, pode ser necessário cancelar o registro ou desinstalar o Agent e reinstalar para que a detecção funcione.

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000214332
Article Type: Solution
Last Modified: 22 Sep 2023
Version:  2
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