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Article Number: 000214810

Battery Is Not Able to Charge When Computer Powers on with BIOS Warning Message and LED Is Displaying 1A1W

Summary: Battery is not able to charge when computer powers on with BIOS warning message.

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Article Content

Symptoms

Affected Platforms:

  • Latitude 3330
  • Latitude 3420
  • Latitude 3430
  • Latitude 3520
  • Latitude 3530
  • Inspiron 5410
  • Inspiron 5418
  • Inspiron 5510
  • Inspiron 5518
  • Inspiron 5625
  • Inspiron 13 5320
  • Inspiron 13 5330
  • Inspiron 14 5425
  • Inspiron 14 5420
  • Inspiron 14 5435
  • Inspiron 14 5430
  • Inspiron 14 Plus 7420
  • Inspiron 14 7425 2-in-1
  • Inspiron 14 7430 2-in-1
  • Inspiron 14 7435 2-in-1
  • Inspiron 16 5620
  • Inspiron 16 Plus 7620
  • Inspiron 16 5630
  • Inspiron 16 5635
  • Inspiron 16 7630 2-in-1
  • Inspiron 16 7635 2-in-1
  • Vostro 5320
  • Vostro 5410
  • Vostro 5510
  • Vostro 5620
  • Vostro 7620
  • Vostro 16 5630

When the computer powers on, the laptop blocks the BIOS warning message, and the computer cannot charge the battery.

Battery warning
Figure 1: (English Only) Battery warning

Battery warning
Figure 2: (English Only) Battery warning

BIOS has no support for battery health message
Figure 3: (English Only) BIOS has no support for battery health message

Cause

EC cannot get battery related information and stops charging due to authentication failure and determined that it is a non-Dell battery.

Resolution

Containment when issue has already happened:

  • For Intel platforms, end users should remove AC and shutdown computer for at least two minutes and then power on the computer.
  • For AMD platforms, end users must remove the AC adapter and shutdown the computer for at least two minutes and then power on twice.

Article Properties

Affected Product
Inspiron 13 5320, Inspiron 13 5330, Inspiron 14 5410/5418, Inspiron 14 5420, Inspiron 14 5425, Inspiron 14 5430, Inspiron 14 5435, Inspiron 14 Plus 7420, Inspiron 14 7425 2-in-1, Inspiron 14 7430 2-in-1, Inspiron 14 7435 2-in-1, Inspiron 15 5510/5518 , Inspiron 16 5620, Inspiron 16 5625, Inspiron 16 5630, Inspiron 16 5635, Inspiron 16 Plus 7620, Inspiron 16 7630 2-in-1, Inspiron 16 7635 2-in-1, Latitude 3330, Latitude 3420, Latitude 3430, Latitude 3520, Latitude 3530, Vostro 5320, Vostro 14 5410, Vostro 15 5510, Vostro 5620, Vostro 16 5630, Vostro 7620 ...
Last Published Date

12 Jun 2023

Version

1

Article Type

Solution

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