PPDM Unity NAS backup fails with ANR0008, unable to complete the backup operation
Summary: PowerProtect Data Manager (PPDM) Unity NAS backup fails with the following error. ANR0008, unable to complete the backup operation because the NAS REST server cannot read the agent response JSON file. ...
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Symptoms
PPDM Unity NAS backup fails with the following error.
ANR0008 Error states unable to complete the backup operation because the NAS REST server cannot read the agent response JSON file name /opt/dpsapps/fsagent/tmp/nasagent_BackupResponse_SNAPSHOT_AND_SLICE_###xxx###xxx##xxx.json for the session ID ###xxxx###
ANR0008 Error states unable to complete the backup operation because the NAS REST server cannot read the agent response JSON file name /opt/dpsapps/fsagent/tmp/nasagent_BackupResponse_SNAPSHOT_AND_SLICE_###xxx###xxx##xxx.json for the session ID ###xxxx###
Cause
The NAS agent creates a JSON response file in a specific temporary folder location during the operation.
The NAS REST server reads this response file and sends the response back to NASDM.
If the response cannot be read, the operation fails.
The NAS REST server reads this response file and sends the response back to NASDM.
If the response cannot be read, the operation fails.
Resolution
Retry the operation. If the issue persists, contact Dell Customer Support.
Article Properties
Article Number: 000215309
Article Type: Solution
Last Modified: 25 Sep 2023
Version: 2
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