ECS: xDoctor: RAP163: Kritieke systeemgeheugengebeurtenis

Summary: Er heeft zich een kritieke gebeurtenis in het systeemgeheugen voorgedaan die moet worden gecontroleerd en de DIMM moet worden vervangen.

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Symptoms

xDoctor meldt een kritieke gebeurtenis in het systeemgeheugen die moet worden beoordeeld. 
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ERROR - Critical System Memory Event
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Node      = Nodes
Extra     = {'Nodes': {'169.254.1.1': ['Memory #0x02 - Uncorrectable ECC (UnCorrectable ECC |  DIMMB1) (06/10/2023 08:45:16)', 'Memory #0x03 - Uncorrectable ECC (UnCorrectable ECC |  DIMMB1) (06/10/2023 08:45:16)', 'Memory Mmry ECC Sensor - Correctable ECC (11/26/2015 12:38:51)']}}
RAP       = RAP163
Solution  = KB 215723
Timestamp = 2023-07-10_170539
PSNT      = CKMXXXXXXXXXXX @ 4.8-92.0

Cause

OPMERKING: Als een van de DIMM's ontbreekt of als een gebeurtenis die niet kan worden verholpen wordt weergegeven in de systeemgebeurtenislogboeken (SEL), moeten de DIMM's worden vervangen.
  1. Controleer SEL-logboeken om te bevestigen dat er onherstelbare fouten op het knooppunt aanwezig zijn.

Opdracht: (Opdracht op afstand)

# sudo ipmitool -H <iDrac IP> -U root -P passwd -I lanplus sel elist

Opdracht: (Lokaal knooppunt)

# sudo ipmitool sel elist

Voorbeeld:

admin@node1:~> sudo ipmitool -H 192.XXX.2XX.107 -U root -P passwd -I lanplus sel elist
   1 | 12/04/2021 | 07:29:19 | Event Logging Disabled SEL | Log area reset/cleared | Asserted
   2 | 12/29/2021 | 23:00:29 | Memory Mem ECC Warning | Transition to Critical from less severe | Asserted
   3 | 01/26/2022 | 11:44:08 | Memory Mem ECC Warning | Transition to Critical from less severe | Asserted
   4 | 08/03/2022 | 18:31:45 | Power Supply PS Redundancy | Redundancy Lost | Asserted
   5 | 08/03/2022 | 18:31:48 | Power Supply Status | Power Supply AC lost | Asserted
   6 | 08/03/2022 | 18:43:14 | Power Supply Status | Power Supply AC lost | Deasserted
   7 | 08/03/2022 | 18:43:22 | Power Supply PS Redundancy | Fully Redundant | Asserted
   8 | 08/03/2022 | 18:51:27 | Power Supply PS Redundancy | Redundancy Lost | Asserted
   9 | 08/03/2022 | 18:51:27 | Power Supply Status | Power Supply AC lost | Asserted
   a | 08/03/2022 | 19:02:03 | Power Supply Status | Power Supply AC lost | Deasserted
   b | 08/03/2022 | 19:02:14 | Power Supply PS Redundancy | Fully Redundant | Asserted
   c | 01/19/2023 | 05:38:27 | Memory Mem ECC Warning | Transition to Critical from less severe | Asserted
   d | 02/06/2023 | 02:10:25 | Memory Mem ECC Warning | Transition to Critical from less severe | Asserted
   e | 03/02/2023 | 17:12:15 | Memory Mem ECC Warning | Transition to Critical from less severe | Asserted
   f | 05/09/2023 | 15:56:41 | Memory #0x02 | Uncorrectable ECC (UnCorrectable ECC |  DIMMA1) | Asserted
  10 | 05/09/2023 | 17:16:16 | Memory Mem ECC Warning | Transition to Critical from less severe | Asserted
  11 | 05/09/2023 | 20:57:41 | Memory #0x02 | Uncorrectable ECC (UnCorrectable ECC |  DIMMA1) | Asserted
  12 | 05/09/2023 | 20:59:25 | Unknown #0x2e |  | Asserted
  13 | 05/09/2023 | 20:59:25 | Memory #0x02 | Uncorrectable ECC (UnCorrectable ECC |  DIMMB1) | Asserted
  14 | 05/11/2023 | 05:43:34 | Memory Mem ECC Warning | Transition to Critical from less severe | Asserted
  15 | 06/10/2023 | 08:43:26 | Memory #0x02 | Uncorrectable ECC (UnCorrectable ECC |  DIMMA1) | Asserted
  16 | 06/10/2023 | 08:45:16 | Unknown #0x2e |  | Asserted
  17 | 06/10/2023 | 08:45:16 | Memory #0x02 | Uncorrectable ECC (UnCorrectable ECC |  DIMMA1) | Asserted
  18 | 06/10/2023 | 08:45:16 | Memory #0x02 | Uncorrectable ECC (UnCorrectable ECC |  DIMMB1) | Asserted
  1. Controleer of er DIMM's ontbreken als gevolg van de gebeurtenis.

Opdracht:

# sudo dmidecode -t memory | grep "Locator\|Size" | grep -v "Cache\|Volatile\|Cache\|Logical\|Bank"

Voorbeeld:

admin@node1:~> sudo dmidecode -t memory | grep "Locator\|Size" | grep -v "Cache\|Volatile\|Cache\|Logical\|Bank"
        Size: No Module Installed <-- DIMM is missing
        Locator: A1
        Size: 16384 MB
        Locator: A2
        Size: No Module Installed
        Locator: A3
        Size: No Module Installed
        Locator: A4
        Size: No Module Installed
        Locator: A5
        Size: No Module Installed
        Locator: A6
        Size: No Module Installed
        Locator: A7
        Size: No Module Installed
        Locator: A8
        Size: 16384 MB
        Locator: B1
        Size: 16384 MB
        Locator: B2
        Size: No Module Installed
        Locator: B3
        Size: No Module Installed
        Locator: B4

Resolution

Verzamel de uitvoer van de bovenstaande opdrachten en open een serviceaanvraag waarin wordt verwezen naar KB-215723 om te controleren of de DIMM van de server kan worden vervangen. 


Als de DIMM met succes is vervangen, moet voor xDoctor versie 4.8.92.0 of hoger het SEL op het getroffen knooppunt worden gewist. Verdere meldingen over deze logboekvermelding worden gestopt.


Voorbeeld - het systeemgebeurtenislogboek (SEL) wissen:

Voer een query uit op de iDRAC om het systeemgebeurtenislogboek op te halen en controleer of de fout aanwezig is in de uitvoer. 

Vergeet niet om, voordat u de SEL wist, te controleren op andere fouten die moeten worden aangepakt. Sla het logboek ook op in /var/log/hardware zoals beschreven in KB 49569te installeren.

In dit voorbeeld komt 192.168.219.101 overeen met het iDRAC IP-adres van knooppunt 1:

admin@provo~> ipmitool -I lanplus -H 192.168.219.101 -U root -P passwd sel list
   1 | 01/06/2022 | 04:34:58 | Event Logging Disabled #0x72 | Log area reset/cleared | Asserted
   2 | 02/03/2022 | 17:15:21 | Physical Security #0x73 | General Chassis intrusion () | Asserted
   3 | 02/03/2022 | 17:15:28 | Physical Security #0x73 | General Chassis intrusion () | Deasserted
   4 | 08/18/2023 | 01:44:01 | Memory #0x02 | Uncorrectable ECC (UnCorrectable ECC |  DIMMA1) | Asserted


  Wis de SEL: 

admin@provo:~> ipmitool -I lanplus -H 192.168.219.101 -U root -P passwd sel clear
Clearing SEL.  Please allow a few seconds to erase.


Controleer of de lijst is gewist:

admin@provo~> ipmitool -I lanplus -H 192.168.219.101 -U root -P passwd sel list
   1 | 08/30/2023 | 12:56:55 | Event Logging Disabled #0x72 | Log area reset/cleared | Asserted
 

Affected Products

ECS Appliance Gen 3

Products

ECS Appliance
Article Properties
Article Number: 000215723
Article Type: Solution
Last Modified: 30 May 2024
Version:  7
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