Avamar: Backend-rapport (DD) mislykkes etter oppgradering av Data Domain OS

Summary: Avamar Backend-rapport (DD) mislykkes etter oppgradering av Data Domain OS.

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Symptoms

Avamar Backend-rapport (DD) mislykkes etter oppgradering av Data Domain OS.

Feilen sett i mcserver.log er: 
com.avamar.mc.rpt.job.BackendCapacityDDReportJob.publishStatus
WARNING: I/O error: Fatal Alert received: Handshake Failure.; nested exception is javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure.
org.springframework.web.client.ResourceAccessException: I/O error: Fatal Alert received: Handshake Failure.; nested exception is javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure.
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:453)
        at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:415)
        at org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:391)
        at com.avamar.mc.rpt.bcrdd.AuthSession.authenticate(AuthSession.java:87)
        at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.authenticate(BackendCapacityDDReportJob.java:634)
        at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.submit(BackendCapacityDDReportJob.java:244)
        at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.run(BackendCapacityDDReportJob.java:130)
        at com.avamar.mc.rpt.job.ReportManager$1.run(ReportManager.java:88)
        at java.lang.Thread.run(Unknown Source)
Caused by: javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure.
        at com.rsa.sslj.x.aH.a(Unknown Source)
        at com.rsa.sslj.x.aH.a(Unknown Source)
        at com.rsa.sslj.x.aH.a(Unknown Source)
        at com.rsa.sslj.x.ap.c(Unknown Source)
        at com.rsa.sslj.x.ap.a(Unknown Source)
        at com.rsa.sslj.x.ap.j(Unknown Source)
        at com.rsa.sslj.x.ap.i(Unknown Source)
        at com.rsa.sslj.x.ap.h(Unknown Source)
        at com.rsa.sslj.x.aS.startHandshake(Unknown Source)
        at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394)
        at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:353)
        at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)
        at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
        at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
        at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
        at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
        at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
        at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
        at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
        at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
        at org.springframework.http.client.HttpComponentsClientHttpRequest.executeInternal(HttpComponentsClientHttpRequest.java:88)
        at org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:46)
        at org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:49)
        at org.springframework.http.client.InterceptingClientHttpRequest$RequestExecution.execute(InterceptingClientHttpRequest.java:91)
        at com.avamar.mc.datadomain.DdrRestClient$1.intercept(DdrRestClient.java:92)
        at org.springframework.http.client.InterceptingClientHttpRequest$RequestExecution.execute(InterceptingClientHttpRequest.java:81)
        at org.springframework.http.client.InterceptingClientHttpRequest.executeInternal(InterceptingClientHttpRequest.java:67)
        at org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:46)
        at org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:49)
        at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:438)
        ... 8 more

Cause

Data Domain OS bruker nye koder som ikke er angitt i mcserver.xml i Avamar.

Resolution

Det skal ikke kjøres sikkerhetskopieringer, gjenopprettinger eller replikeringer på Avamar Server.

Ta en kopi av /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml.

Stopp MCS-tjenesten.

Oppdater følgende oppføringer i mcserver.xml: 
<entry key="ddr_rest_supported_cipher_suites"
and
<entry key="ssl_ciphers"
Kontroller at følgende chiffer er i begge oppføringene: 
TLS_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384

Start MCS-tjenesten

Avamar Backend-rapport (DD) skal nå fungere.

Affected Products

Avamar Server
Article Properties
Article Number: 000220880
Article Type: Solution
Last Modified: 16 Feb 2024
Version:  2
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