Avamar: Backend-rapport (DD) misslyckas efter uppgradering av Data Domain OS
Summary: Avamar-backend-rapport (DD) misslyckas efter uppgradering av Data Domain OS.
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Symptoms
Avamar-backend-rapport (DD) misslyckas efter uppgradering av Data Domain OS.
Felet som visas i mcserver.log är:
Felet som visas i mcserver.log är:
com.avamar.mc.rpt.job.BackendCapacityDDReportJob.publishStatus WARNING: I/O error: Fatal Alert received: Handshake Failure.; nested exception is javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure. org.springframework.web.client.ResourceAccessException: I/O error: Fatal Alert received: Handshake Failure.; nested exception is javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure. at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:453) at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:415) at org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:391) at com.avamar.mc.rpt.bcrdd.AuthSession.authenticate(AuthSession.java:87) at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.authenticate(BackendCapacityDDReportJob.java:634) at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.submit(BackendCapacityDDReportJob.java:244) at com.avamar.mc.rpt.job.BackendCapacityDDReportJob.run(BackendCapacityDDReportJob.java:130) at com.avamar.mc.rpt.job.ReportManager$1.run(ReportManager.java:88) at java.lang.Thread.run(Unknown Source) Caused by: javax.net.ssl.SSLException: Fatal Alert received: Handshake Failure. at com.rsa.sslj.x.aH.a(Unknown Source) at com.rsa.sslj.x.aH.a(Unknown Source) at com.rsa.sslj.x.aH.a(Unknown Source) at com.rsa.sslj.x.ap.c(Unknown Source) at com.rsa.sslj.x.ap.a(Unknown Source) at com.rsa.sslj.x.ap.j(Unknown Source) at com.rsa.sslj.x.ap.i(Unknown Source) at com.rsa.sslj.x.ap.h(Unknown Source) at com.rsa.sslj.x.aS.startHandshake(Unknown Source) at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394) at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:353) at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134) at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353) at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380) at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236) at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184) at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88) at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110) at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82) at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55) at org.springframework.http.client.HttpComponentsClientHttpRequest.executeInternal(HttpComponentsClientHttpRequest.java:88) at org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:46) at org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:49) at org.springframework.http.client.InterceptingClientHttpRequest$RequestExecution.execute(InterceptingClientHttpRequest.java:91) at com.avamar.mc.datadomain.DdrRestClient$1.intercept(DdrRestClient.java:92) at org.springframework.http.client.InterceptingClientHttpRequest$RequestExecution.execute(InterceptingClientHttpRequest.java:81) at org.springframework.http.client.InterceptingClientHttpRequest.executeInternal(InterceptingClientHttpRequest.java:67) at org.springframework.http.client.AbstractBufferingClientHttpRequest.executeInternal(AbstractBufferingClientHttpRequest.java:46) at org.springframework.http.client.AbstractClientHttpRequest.execute(AbstractClientHttpRequest.java:49) at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:438) ... 8 more
Cause
Data Domain OS använder nya chiffer som inte anges i mcserver.xml i Avamar.
Resolution
Det bör inte finnas några säkerhetskopieringar, återställningar eller replikeringar som körs på Avamar Server.
Ta en kopia av /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml.
Stoppa MCS-tjänsten.
Uppdatera följande poster i mcserver.xml:
Starta MCS-tjänsten
Avamar-serverdelsrapporten (DD) bör nu fungera.
Ta en kopia av /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml.
Stoppa MCS-tjänsten.
Uppdatera följande poster i mcserver.xml:
<entry key="ddr_rest_supported_cipher_suites" and <entry key="ssl_ciphers"Kontrollera att följande chiffer finns i båda posterna:
TLS_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
Starta MCS-tjänsten
Avamar-serverdelsrapporten (DD) bör nu fungera.
Affected Products
Avamar ServerArticle Properties
Article Number: 000220880
Article Type: Solution
Last Modified: 16 Feb 2024
Version: 2
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