PowerProtect: Kubernetes protection job fails to take a snapshot of the in-use volume.

Summary: Protection job fails to take a snapshot of in-use volume.

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Symptoms

PowerProtect Data Manager Kubernetes protection jobs fail with an error message similar to the following:

Unable to create snapshots. Unable to snapshot PVC 'Test-pvc' in namespace 'backup-test'. 
Unable to create snapshot 'backup-test-xxxx-xx-xx-xx-xx-xx-test-pvc': Snapshot Creation Error : 'Failed to check and update snapshot content: failed to take snapshot of the volume <volumeID>: "rpc error: code = Internal desc = CreateSnapshot failed with error Bad request with: [POST http://<IPAddress>:8776/v3/xxxxxxxxxxxxxxxxxxxxxxx/snapshots [IPAddress]], error message: {\"badRequest\": {\"code\": 400, \"message\": \"Invalid volume: Volume <VolumeID> status must be available, but current status is: in-use.\"}}"'

CSI Driver: OpenStack Cinder CSI

Cause

The 'force-create' parameter for the VolumeSnapshotClass resource is set to 'False'. 

Resolution

To take a snapshot of in-use volumes, set the 'force-create' parameter for VolumeSnapshotClass to 'True'.
More details about the parameter can be found at the following documentation links for OpenStack and Cinder CSI plugin (last checked on 21st August 2025):
GitHub - kubernetes/cloud-provider-openstack
OpenStack - volume snapshot

Affected Products

PowerProtect Data Manager Appliance, PowerProtect Data Manager, PowerProtect Data Manager Essentials, PowerProtect Data Manager Software, PowerProtect DM5500
Article Properties
Article Number: 000225034
Article Type: Solution
Last Modified: 21 Aug 2025
Version:  2
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