PowerProtect: Kontroller at det opprinnelige Data Manager-vertsnavnet og administratorpassordene er riktige.
Summary: Denne artikkelen forklarer en situasjon når ServerDR-sikkerhetskopien mislykkes, og en popup viser "424: Kontroller at det opprinnelige Data Manager-vertsnavnet og administratorpassordene er riktige." ...
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Symptoms
Når vi kjører en ServerDR-sikkerhetskopi, får vi en popup med meldingen:
I serverdr.log:
424: Make sure that the original Data Manager Hostname and admin passwords are correct.
I serverdr.log:
2024-05-28T21:40:19.481Z INFO [] [createBackupAsync-1] [][][][TRACE_ID:b63d156d5dedc196;JOB_ID:a372faf8ddd9a08d][] [c.e.d.e.c.s.c.d.r.BackupRepositoryDao.executeCommand(508)] - executeCommand start cmd=[/opt/emc/boostfs/bin/boostfs, mount, -d, DataDomainIP, -s, SysDR_ppdm, -o, allow-others=true, /data01/server_backups, -l, /opt/emc/boostfs/lockbox/boostfs-serverdr.lockbox] 2024-05-28T21:40:19.612Z WARN [] [createBackupAsync-1] [][][][TRACE_ID:b63d156d5dedc196;JOB_ID:a372faf8ddd9a08d][] [c.e.d.e.c.s.c.u.ExecuteCommand.exec(143)] - Cannot initialize lockbox 2024-05-28T21:40:19.612Z INFO [] [createBackupAsync-1] [][][][TRACE_ID:b63d156d5dedc196;JOB_ID:a372faf8ddd9a08d][] [c.e.d.e.c.s.c.d.r.BackupRepositoryDao.executeCommand(515)] - executeCommand end elapsedMilliSecs=131 2024-05-28T21:40:19.612Z ERROR [] [createBackupAsync-1] [][][][TRACE_ID:b63d156d5dedc196;JOB_ID:a372faf8ddd9a08d][] [c.e.d.e.c.s.c.d.r.BackupRepositoryDao.mountFilesystem(1273)] - SdrException during mounting process removing new mount path and rethrowing exception 2024-05-28T21:40:19.612Z INFO [] [createBackupAsync-1] [][][][TRACE_ID:b63d156d5dedc196;JOB_ID:a372faf8ddd9a08d][] [c.e.d.e.c.s.c.d.r.BackupRepositoryDao.getRepositoryHost(398)] - Entered getRepositoryHost(String host): host=10.134.110.249 2024-05-28T21:40:19.612Z INFO [] [createBackupAsync-1] [][][][TRACE_ID:b63d156d5dedc196;JOB_ID:a372faf8ddd9a08d][] [c.e.d.e.c.s.c.d.r.BackupRepositoryDao.getRepositoryHost(403)] - Entered getRepositoryHost(String host, String storageUnitName): host=10.134.110.249, storageUnitName=null 2024-05-28T21:40:19.612Z INFO [] [createBackupAsync-1] [][][][TRACE_ID:b63d156d5dedc196;JOB_ID:a372faf8ddd9a08d][] [c.e.d.e.c.s.c.d.r.BackupRepositoryDao.getRepositoryHost(420)] - DataDomainIP is NOT a valid UUID, so it must be a host already. 2024-05-28T21:40:19.612Z INFO [] [createBackupAsync-1] [][][][TRACE_ID:b63d156d5dedc196;JOB_ID:a372faf8ddd9a08d][] [c.e.d.e.c.s.c.d.r.BackupRepositoryDao.getRepositoryHost(421)] - Returning host: DataDomainIP 2024-05-28T21:40:19.612Z ERROR [] [createBackupAsync-1] [][][][TRACE_ID:b63d156d5dedc196;JOB_ID:a372faf8ddd9a08d][] [c.e.d.e.c.s.c.s.i.BackupServiceImpl.createBackup(648)] - Exception Triggered com.emc.dpsg.ecdm.cs.serverdr.core.exception.SdrException: SDR_MOUNT_FAILED_WITH_ERROR code=424 reason="Make sure that the original Data Manager Hostname and admin passwords are correct." remediation="none" at com.emc.dpsg.ecdm.cs.serverdr.core.exception.SdrExceptionUtils.throwAlways(SdrExceptionUtils.java:85) at com.emc.dpsg.ecdm.cs.serverdr.core.dao.repository.BackupRepositoryDao.checkCommandResultsException(BackupRepositoryDao.java:503) at com.emc.dpsg.ecdm.cs.serverdr.core.dao.repository.BackupRepositoryDao.executeCommand(BackupRepositoryDao.java:524) at com.emc.dpsg.ecdm.cs.serverdr.core.dao.repository.BackupRepositoryDao.mountBoostfs(BackupRepositoryDao.java:1634) at com.emc.dpsg.ecdm.cs.serverdr.core.dao.repository.BackupRepositoryDao.mountFilesystem(BackupRepositoryDao.java:1261) at com.emc.dpsg.ecdm.cs.serverdr.core.dao.repository.BackupRepositoryDao.mountCorrection(BackupRepositoryDao.java:953) at com.emc.dpsg.ecdm.cs.serverdr.core.dao.repository.BackupRepositoryDao.checkMountPoint(BackupRepositoryDao.java:927) at com.emc.dpsg.ecdm.cs.serverdr.core.dao.repository.BackupRepositoryDao.checkMountPoint(BackupRepositoryDao.java:554) at com.emc.dpsg.ecdm.cs.serverdr.core.service.impl.BackupServiceImpl.initializeDirectoryPaths(BackupServiceImpl.java:719) at com.emc.dpsg.ecdm.cs.serverdr.core.service.impl.BackupServiceImpl.createBackup(BackupServiceImpl.java:585) at jdk.internal.reflect.GeneratedMethodAccessor643.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:568) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163) at org.springframework.aop.interceptor.AsyncExecutionInterceptor.lambda$invoke$0(AsyncExecutionInterceptor.java:115) at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) at java.base/java.lang.Thread.run(Thread.java:840)
Cause
Denne feilen kan skyldes at Boostfs-låseboksen blir skadet eller ugyldiggjort etter at navnet på PowerProtect Data Manager er endret.
Endringen kan være på selve navnet eller domenet.
Feilen kan også oppstå hvis DR MTree ikke er på datadomenet.
Endringen kan være på selve navnet eller domenet.
Feilen kan også oppstå hvis DR MTree ikke er på datadomenet.
Resolution
1. Gå til PowerProtect Data Manager-brukergrensesnittet og -innstillinger // Katastrofeoppretting, og deaktiver det:
2. Hvis feilen "Cannot initialize lockbox" finnes på PowerProtect Data Manager-serveren i /var/log/brs/serverdr/serverdr.log, endrer du navnet på alle filene under Lockbox-banen på PowerProtect Data Manager-serveren.
Låseboksbane: /opt/emc/boostfs/lockbox
2. Hvis feilen "Cannot initialize lockbox" finnes på PowerProtect Data Manager-serveren i /var/log/brs/serverdr/serverdr.log, endrer du navnet på alle filene under Lockbox-banen på PowerProtect Data Manager-serveren.
Låseboksbane: /opt/emc/boostfs/lockbox
##su - ##cd /opt/emc/boostfs/lockbox ##mkdir BOOSTBCKP ##mv boost* BOOSTBCKP
3. Hvis feilen som ble nevnt i trinn 2, ikke er relevant, må du kontrollere DR-konfigurasjonen og notere deg navnet på lagringsenheten.
Logg på DD-terminalen med SSH
Kjør kommandoen.
mtree list
Hvis mtreet viser status 'D', ble det slettet.
Gå til DD-webgrensesnittet under Databehandling -> MTree -> Flere oppgaver -> Angre sletting.
Velg mtreet du vil angre slettingen av.
Det burde gjenopprette lagringsenheten også.
4. Gå tilbake til PowerProtect Data Manager-brukergrensesnittet, og aktiver servergjenoppretting på nytt:
Article Properties
Article Number: 000225679
Article Type: Solution
Last Modified: 02 Aug 2024
Version: 2
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