Auto Mute Issues with Dell Pro Premium Wireless ANC Headset WL7024
Summary: The following article provides information about a microphone mute issue on the Dell Pro Premium Wireless ANC Headset WL7024 and Windows sound recorder application. The Dell Premier Automatic Noise Cancellation (ANC) Headsets microphone automatically mutes when the recorder starts recording for the second time. ...
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Symptoms
Dell Pro Premium Wireless ANC Headset WL7024 microphone auto mutes using the Windows sound recorder
You may experience a lack of sound recording issue using your Dell Pro Premium Wireless ANC Headset WL7024 and the Windows sound recorder application. The headsets microphone is automatically muted when the sound recorder is started for the second time. You must manually unmute your microphone. The end result is a failed choppy recording with missing audio throughout.
Cause
The Dell Pro Premium Wireless ANC Headset WL7024 USB Wireless receiver dongle sends an instruction to mute the microphone that is not required. This is due to a firmware issue with the USB Wireless receiver dongle.
Resolution
Note: You must have administrator rights on your laptop to make any operating system changes or update any software or devices that you connect to it.
The latest firmware version released on the Dell Support site resolves this issue:
Connect the Headset and USB Wireless receiver to Update the headset firmware using the WL7024 firmware updater package, version 1.5.7.0, A04 or later. The following article gives steps on how to download and install the Dell_WL7024_Firmware_Updater_A04_YF1N1.7z:
- Dell Knowledge Base Article: How to Download and Install Dell Drivers
Affected Products
Dell Pro Premium Wireless ANC Headset WL7024Article Properties
Article Number: 000290992
Article Type: Solution
Last Modified: 22 Apr 2025
Version: 2
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