Dell Computer Wakes From Hibernate State With Wake On Magic Packet Disabled
Summary: A Dell computer may wake from hibernate using a Wake-on-LAN Magic Packet tool when the computer is expected to remain in hibernate.
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Symptoms
When Wake On Magic Packet is set to Disabled in Device Manager, the 5G Fiber LAN card can wake from a hibernate (S4) state. This also occurs with Deep sleep set to Enabled in S5 only.
Affected Platforms:
- Dell Pro Max Micro FCM2250
- Dell Pro Max Slim FCS1250
- Dell Pro Max Tower T2 FCT2250
- Dell Pro Micro QCM1250
- Dell Pro Micro Plus QBM1250
- Dell Pro Slim QCS1250
- Dell Pro Slim Plus QBS1250
- Dell Pro Tower QCT1250
- Dell Pro Tower Plus QBT1250
- Dell Slim ECS1250
Cause
Realtek advises this is expected behavior. The Realtek Network Driver Interface Specification (NDIS) does not distinguish between hibernate (S4) and shutdown (S5).
Wake-on-LAN (WOL) should be controlled by the Shutdown Wake-On-Lan setting in Device Manager. It should not be controlled by Wake on Magic Packet.
Resolution
Use the Shutdown Wake-On-Lan setting to control WOL for S4 and S5 states.
- Press the Windows key+X and then click Device Manager.
- Expand Network adapters.
- Right-click the Realtek PCIe 5GbE Family Controller and then select Properties.
- Go to the Advanced tab.
- Locate Shutdown Wake-On-Lan in the Property list.
- Set the Value to Disabled.
Affected Products
Dell Slim ECS1250, Dell Pro Max Micro FCM2250, Dell Pro Max Slim FCS1250, Dell Pro Max Tower T2 FCT2250, Dell Pro Micro Plus QBM1250, Dell Pro Slim Plus QBS1250, Dell Pro Tower Plus QBT1250, Dell Pro Micro QCM1250, Dell Pro Slim QCS1250
, Dell Pro Tower QCT1250
...
Article Properties
Article Number: 000296551
Article Type: Solution
Last Modified: 13 May 2025
Version: 2
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