Computer Stops Responding After Running Windows Update KB5051987

Summary: This article provides information about a computer that stops responding after updating to KB5051987 from Windows Update.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

When a computer stops responding or freezes intermittently, check if the computer has Microsoft KB5051987 installed.

How to check Windows Update for KB5051987:

  1. Right-click the Windows icon, then select Settings
  2. Click Windows Update
  3. Go to Update history, Uninstall updates, and then check if KB5051987 is present.

Affected Platforms:

  • Alienware Aurora ACT1250
  • Alienware Aurora R16
  • Alienware M16 R2
  • Alienware M18 R2
  • Alienware X16 R2
  • Dell Tower Plus EBT2250

Cause

Microsoft update KB5051987 addresses security issues for your Windows operating system but may cause instability.

Resolution

Uninstall KB5051987 from Windows.

  1. Open Settings, go to Windows Update, and then Uninstall updates.
  2. Choose KB5051987 to uninstall.

Affected Products

Alienware Aurora ACT1250, Alienware Aurora R16, Alienware m16 R2, Alienware m18 R2, Alienware x16 R2, Dell Tower Plus EBT2250
Article Properties
Article Number: 000308881
Article Type: Solution
Last Modified: 15 Sep 2025
Version:  2
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