NMM Exchange fails to list save set
Summary: NetWorker Manager for Microsoft (NMM) Exchange fails to list save set. Error Exchange2010 Shell interface is not initialised appears when the user password has Unicode characters.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Using NetWorker Module for Microsoft (NMM) to configure Exchange backups.
Using the NMM Exchange Admin Configuration tool to configure backups. The user is successful, however, trying to list save sets fails with the following error:
Command line: C:\Program Files\EMC NetWorker\nsr\bin\nsrnmmsv.exe -v -P
169327:nsrnmmsv: Exchange2010 Shell interface is unavailable. This may indicate that the powershell library was not properly registered.
111867:nsrnmmsv:Exchange2010 Shell interface is not initialised.
145370:nsrnmmsv: Initialization error -- Exchange shell failed to initialize. Required for Exchange.
181314:nsrnmmsv:Unable to initialize Exchange Management Powershell with configured Exchange Backup Username. Validate the Exchange Backup User using NMM Exchange Admin Configuration tool before proceeding.
117296:nsrnmmsv: Failed to list supported save sets.
139524:nsrnmmsv: Unable to list save sets.
102333:nsrnmmsv: Exiting with failure.
Cause
NetWorker is unable to get the PowerShell interface when using password with Unicode characters. For example: §
PowerShell interface is required to run the exchange command like Get-Mailboxdatabase ... and so on.
Resolution
Change the user account password to avoid Unicode characters.
Affected Products
NetWorker Module for MicrosoftArticle Properties
Article Number: 000325587
Article Type: Solution
Last Modified: 17 Jul 2025
Version: 2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.