Dell WL5024 and WL7024 Headsets Do Not Perform as Expected on Microsoft Teams
Summary: Information about the Microsoft Teams button functionality on the Dell WL5024 and WL7024 headsets are not working as expected.
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Symptoms
While using the Dell WL5024 and WL7024 headsets to join a meeting through Microsoft Teams, the "pop-up" and "raise hand" features in Microsoft Teams cannot be used.
Cause
The Microsoft Teams application fails to transmit call indication signals to the headset.
Resolution
Microsoft Teams Features
Clear the Microsoft Classic Teams application cache:
- Quit the Microsoft Teams application on your computer.
- Unplug the headset USB dongle from the computer.
- Right click the Start Button and select Run.
- Type the following text in the Run Box and then press the Enter Key:
%appdata%\Microsoft\Teams - Delete all files and folders in the directory that opened.
- Restart the Microsoft Teams application.
Microsoft provides more information about this topic on their website: Clear the Teams Client Cache - Plug the headset USB dongle back into the computer.
Affected Products
Dell Pro Rugged 10 Tablet RA00260, Dell Pro Rugged 12 Tablet RA02260, Dell Pro Plus Wireless ANC Headset WL5024, Dell Pro Premium Wireless ANC Headset WL7024Article Properties
Article Number: 000373062
Article Type: Solution
Last Modified: 08 Oct 2025
Version: 1
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