Dell Wireless Audio Devices Not Shown in Display and Peripheral Manager when Using Dell Pair

Summary: Learn about Dell wireless audio devices not being recognized in Dell Display and Peripheral Manager when a wireless audio device is paired to the computer through Dell Pair application. ...

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Symptoms

Affected Products:

  • Dell Display and Peripheral Manager
  • Dell Premier Wireless ANC Headset - WL7024
  • Dell Pro Plus Wireless ANC Headset - WL5024
  • Dell Pro Wireless Headset - WL3024
  • Dell Pro Plus Wireless Speakerphone - SL525
  • Dell Pro Plus Earbuds - EB525

Cause

Dell Pair does not support LE Audio capabilities.

Resolution

To resolve this issue, the user can pair the wireless device manually using the Windows Bluetooth manager or they can use Swift Pair for Dell Wireless Audio Device paring.

For more detailed information about manual Pairing or Swift Paring, reference the Dell knowledge base article, How to Pair Dell Bluetooth Devices in Windows 11 and Windows 10.

Affected Products

Dell Display and Peripheral Manager, Dell Pro Plus Earbuds EB525, Dell Pro Plus Wireless Speakerphone SL525, Dell Pro Wireless Headset WL3024, Dell Pro Plus Wireless ANC Headset WL5024, Dell Pro Premium Wireless ANC Headset WL7024
Article Properties
Article Number: 000388585
Article Type: Solution
Last Modified: 06 Nov 2025
Version:  2
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