PowerStore: RSC does not function after NDU
Sommaire: After upgrading PowerStore software, RSC shows as enabled but RSC credentials do not work for Remote Access via SupportAssist.
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Symptômes
Even though RSC has been enabled by the customer prior to the upgrade, Support/Services are unable to use RSC credentials to gain remote access to the PowerStore. Regular SSH password still works, and operation of the system and SupportAssist functionality is otherwise unaffected.
This issue affects all PowerStore OS versions from 2.0 through 3.2.
This issue affects all PowerStore OS versions from 2.0 through 3.2.
Cause
The reinitialize of SupportAssist that occurs as part of the final steps of the upgrade ends up removing the supporting filesystems and recreating them, but there is a missing step in reinitiating RSC support.
Résolution
Disabling and reenabling SupportAssist will resolve the issue. It is recommended to wait 15 minutes before restarting to ensure that the SupportAssist was disabled.
If the issue persists, contact technical support for assistance.
If the issue persists, contact technical support for assistance.
Produits touchés
PowerStore, PowerStoreOSProduits
SupportAssistPropriétés de l’article
Numéro d’article: 000203277
Type d’article: Solution
Dernière modification: 27 juill. 2023
Version: 5
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