MSIexec repair when missing C:ProgramDataCredantEMSLogs

Riepilogo: If the C:\ProgramData\Credant\EMS\Logs folder is missing, then the MSIexec tool attempts to perform a repair on the Dell Data Protection | Encryption installation.

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Sintomi

Affected Products:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Personal Edition
  • Dell Data Protection | External Media Edition

Affected Versions:

  • v8.3.0 - 8.5.0

Causa

Not Applicable

Risoluzione

The EMS log location was moved in Dell Data Protection | Encryption 8.3.0 from C:\ProgramData\Credant\EMS\Logs to C:\ProgramData\Dell\Dell Data Protection\Encryption. However, the Windows installer may still have the previous location cached. If the C:\ProgramData\Credant\EMS\Logs folder is manually deleted, then MSIexec attempts to repair the folder when the user right-clicks a file in Windows Explorer.

To stop MSIExec from trying to repair the Dell Data Protection | Encryption installation, re-create the folder C:\ProgramData\Credant\EMS\Logs.

This issue is resolved in Dell Data Protection | Encryption v8.5.0 and later.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Prodotti interessati

Dell Encryption
Proprietà dell'articolo
Numero articolo: 000126056
Tipo di articolo: Solution
Ultima modifica: 18 gen 2024
Versione:  10
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