IDPA：由于密码箱重置失败，在 Avamar 上升级到 2.3 失败，并显示“Avamar EBR 服务器初始化失败”

在 Avamar Server 上将 IDPA 升级到 2.3 失败，并显示以下错误：

Avamar EBR Server initialization failed

在安装 Avsecurity 汇总时，Avamar Server 上的密码箱重置失败会导致此错误。

在“avAppLevelUpgrade.log”日志文件中，显示以下错误消息：

RUNNING,17,Package AvPlatformOsRollup_2018-R4-v5 is ready for installation
RUNNING,18,Started installation of Backup server packages. This may take 40 minutes
RUNNING,19,AvamarUpgrade1820,AvPlatformOsRollup_2018-R4-v5 avp installation failed
RUNNING,20,Initializing Avamar EBR server
RUNNING,21,Avamar EBR Server initialization Failed
RUNNING,25,Successfully upgraded Backup Server
RUNNING,25,Preparing to upgrade Backup Server hotfix
RUNNING,26,Ready to upgrade Backup Server hotfix
RUNNING,26,Upgrading Backup Server hotfix

在“upgradeutility.log”日志文件中，显示以下错误：

2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-util.ProcessBuilderExecutor: ERROR: main: another package is already active
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-av.AvamarUpgradeOperations: Failed to execute hot fix script. responseCode: 1
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-upgradeutil.UpgradeUtil: Getting latest progress percent from: /data01/tmp/patch/logs/status/avAppLevelUpgrade.log
2019-02-06 21:13:04,114 INFO  [upgrade-workflow-5]-upgradeutil.UpgradeUtil: prevPercent: 52 currentPercent: 44
2019-02-06 21:13:04,114 ERROR [upgrade-workflow-5]-av.AvamarRetryTask: Failed to upgrade Avamar.
com.emc.vcedpa.upgradeutil.common.exception.UpgradeException: Unable to upgrade Backup Server.
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarUpgradeOperations.aveHotFix(AvamarUpgradeOperations.java:222)
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarUpgradeOperations.upgrade(AvamarUpgradeOperations.java:166)
        at com.emc.vcedpa.upgradeutil.configure.av.AvamarRetryTask.run(AvamarRetryTask.java:56)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

在 ACM GUI 上，将显示以下警告消息：

发生此故障的原因是 Avamar Server 上的密码箱重置失败。

在Avamar Server上，“/usr/local/avamar/var/avi/server_log”下的“avinstaller.log.0”文件显示以下错误：

INFO: PollMessageSender sent: <UpdateMessage><ProcessKey>AvamarUpgrade20190206Feb021549504018</ProcessKey><ProcessInstanceId>AvamarUpgrade20190206Feb021549504018.60013</ProcessInstanceId><Timestamp>2019/02/06-21:05:56.00982</Timestamp><Content>Unable to reset lockbox - operation failed</Content></UpdateMessage>

Feb 06, 2019 9:05:57 PM com.avamar.avinstaller.process.handler.ServerScriptHandler$TaskProcessor run
WARNING: From err out: 02/06 21:05:56 error: Unable to reset lockbox - operation failed

此外，在 Avamar Installation Manager 页面上，可以通过检查错误消息来确认故障。

以管理员用户身份登录到 Avamar Server。

切换到 root 用户： su - root

步骤 1.
仅删除或移动“/etc/vcs/cst/csp.clb*”文件。

步骤 2.
运行以下命令以使用特定密码短语创建新密码箱：

/usr/local/rsa_cst/cst/builds/linux_gcc34_x64_r/lib/cstadmin initialize /etc/vcs/cst

出现提示时，输入密码两次

步骤 3.
运行以下命令，在密码箱中为 MC root 用户创建一个条目：

java -jar /usr/local/rsa_cst/cst/bin/lockbox-service.jar create 'mc_root@127.0.0.1.pw' '<enter root password to mc here>'

步骤 4.
以 root 用户身份重新启动 emwebapp：

root@idpaave:~/#: emwebapp.sh --restart

单击 ACM 上的“Retry”按钮以重新尝试在 Avamar 上升级。