PowerProtect: Falha na instalação do agente de file system do PowerProtect Data Manager no AIX usando nome curto

概要: Há um requisito específico para usar um nome curto em hosts do AIX usando o arquivo /etc/hosts configurado para ter precedência no DNS (Domain Name System, sistema de nomes de domínio). ...

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現象

Em /opt/dpsapps/fsagent/logs/OpAgentSvc-XXXX.log: 
YYYY-MM-DDTHH:MM:SS.232Z ERROR [] [pool-2-thread-8] [][][][TRACE_ID:b49b########06c0][] [c.e.d.e.a.s.s.i.AgentServiceImpl.sendRequestToAgentWithProtocol(282)] - Failed to connect to agent on host AIX_Client_Shortname: 
org.springframework.web.client.ResourceAccessException: I/O error on GET request for "http://10.##.##.AIX_Client_IP:7000/greetings": 10.##.##.AIX_Client_IP:7000 failed to respond; nested exception is org.apache.http.NoHttpResponseException: 10.##.##.AIX_Client_IP:7000 failed to respond 

YYYY-MM-DDTHH:MM:SS.903Z ERROR [] [pool-2-thread-2] [][ALERT:AGRA0004][][TRACE_ID:a10f046e33e7f0f4][] [c.e.d.e.c.s.m.DefaultMessageResourceModifier.printAlertLog(143)] - Date: Dec DD, YYYY HH:MM:SS PM; Summary: Unable to register the agent host AIX_Client_Shortname because short name is not allowed for agent registration.; Details: The agent registration cannot be completed because short name(s) for host are not allowed for the agent registration.; Recommended Action: To resolve the issue:

原因

O usuário deve usar o nome abreviado do FSAgent no arquivo /etc/hosts. No entanto, o PowerProtect Data Manager, por motivos de segurança, exige o FQDN (Fully Qualified Domain Name, nome de domínio completo).

解決方法

  1. Verifique o DNS do FSAgent Client para resolver o FQDN
  2. Execute register.sh e instale o Agent usando o "endereço IP" em que ele solicita FQDN ou IP.
  3. Arquivo /opt/dpsapps/agentsvc/register.sh editado para ter NSORDER = vinculação
Editar arquivo para ter NSORDER = vincular
  1. Abra o arquivo mais recente em /opt/dpsapps/agentservice/logs/Op*.log e pesquise a palavra-chave fqdns.
Exemplo: 
YYYY-MM-DDTHH:MM:SS.104Z INFO [] [https-jsse-nio-9001-exec-1] [][][][663d021b-120d-4ac4-a83c-85e8ac6c90d9][] [c.e.d.e.a.s.c.StateChangeUtils.processAgentRequest(89)] - Process Agent Request 
YYYY-MM-DDTHH:MM:SS.104Z INFO [] [https-jsse-nio-9001-exec-1] [][][][TRACE_ID:90f736f0f3001fb9][] [c.e.d.e.a.s.c.AgentRegistrationController.postAgentRegistration(107)] - Processing Agent Registration request for new payload: { 
"agentId" : "ede44140-5c1e-4e5a-b5cf-2739c630720c", 
"fqdns" : [ "AIX_Client_FQDN" ], 
"addresses" : { 
"ipv4" : [ "10.##.##.AIX_Client_IP" ], 
"ipv6" : [ ], 
"wwpn" : [ ] 
},
  1. Teste o backup agora.

製品

PowerProtect Software
文書のプロパティ
文書番号: 000220749
文書の種類: Solution
最終更新: 23 10月 2024
バージョン:  3
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