Dell PowerPath for Windows Installation Fails with Error 0x800401f4

Summary: Dell PowerPath for Windows installation fails with error message "0x800401f4 - Error in ::IDFromString: Invalid interface string"

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Symptoms

Dell PowerPath for Windows installation fails with error message:

0x800401f4 - Error in ::IDFromString: Invalid interface string
Error 0x800401f4

### Bootstrapper.log

2019-10-30 15:05:31     --- Loaded 3 supported component(s)
2019-10-30 15:05:33     Error: 0x800401f4 - Error in ::IIDFromString: Invalid interface string
2019-10-30 15:05:33     EMC PowerPath installer finished, return code=-1

 

Cause

The issue is seen when there are invalid registry keys exist under HKEY_CLASSES_ROOT\Installer\Products.

In this example, there were keys which starting with _(underscore characters) instead of numbers.
Registry Editor

 

Resolution

To resolve this issue:

  • Run Regedit as Administrator account
  • Request the customer to export the keys starting with the underscore "___" in HKEY_CLASSES_ROOT\Installer\Products\ from the affected server.
  • Delete those keys.
  • Run the PowerPath installation again

 

Additional Information

Registry DISCLAIMER: Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Dell cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk.

 

Produse afectate

PowerPath for Windows

Produse

PowerPath for Windows
Proprietăți articol
Article Number: 000055739
Article Type: Solution
Ultima modificare: 28 May 2026
Version:  5
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