XPS 13 Plus 9320 Issues with the Capacitive Touch Function Row

Summary: This article provides information about the issues with the capacitive touch function row on the XPS 13 Plus 9320.

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Symptoms

The capacitive touch function row may not be responsive when the computer is used under excessive heat or after waking from sleep. Auto-brightness function on the capacitive touch function row may also not correctly adapt to the backlight environment.

Darker Environment - BIOS 2.14.0 (left) and BIOS 2.16.1 (right)
Darker environment - left BIOS 2.14.0 and right BIOS 2.16.1.
Bright Environment - BIOS 2.14.0 (left) and BIOS 2.16.1 (right)
Bright environment - left BIOS 2.14.0 and right BIOS 2.16.1.

Affected Platform:

  • XPS 13 Plus 9320

Affected BIOS Versions:

  • 2.15.0
  • 2.16.1

Cause

BIOS and embedded controller modification is required to add self-initialization after waking from sleep.

Resolution

Updating to BIOS version 2.17.0 or later on the computer resolves the issue. To download and install the BIOS, reference Dell BIOS and UEFI Updates.

Produse afectate

XPS 13 Plus 9320
Proprietăți articol
Article Number: 000248665
Article Type: Solution
Ultima modificare: 22 apr. 2025
Version:  4
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