RecoverPoint: Replication Process Restarts with Memory Assertion Failure

摘要: Replication process restarts with Memory Assertion failure.

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症状

The Deduplication feature has been enabled on one or more Consistency Groups.

Replication crashes with Memory Assertion failure found in replication logs:
2020/02/26 15:36:52.030 - #2 - 6251/6146 - RemoteLogSender: got event (uniqueId=0, eventTime=1582731412018134), EventID_KBOX_ASSERTION_FAILED(3031), SiteUID(0xxxxxxxxxxxxxxxxx), seDetails=Sender=replication, Topic=MemoryShield, msg=Assertion failed: false Line 285 File MemoryShield.cc PID: 6146 Info: memory limit exceeded, no core 
2020/02/26 15:36:52.132 - #0 - 6165/6146 - MemoryShield: errno=0 Assertion failed: false Line 285 File MemoryShield.cc PID: 6146 Info: memory limit exceeded, no core Prior to crashing we ca see ViperDeduper errors as below in replication logs before the memory crash: 
2020/02/26 13:13:08.115 - #0 - 6418/6146 - ViperDeduper::deacknowledgeIndex: errno=0 bug in acknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 13:13:08.115 - #0 - 6418/6146 - Transmitter_AO_IMPL::handleViperAck_i: errno=0 error in deacknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 13:13:08.116 - #2 - 6418/6146 - ViperLog: EDRS-WIRE:[WireIndexMemory](2): deleteFromAcknowledgeMap: gap in acknowledgements 
2020/02/26 15:36:50.160 - #0 - 6418/6146 - ViperDeduper::deacknowledgeIndex: errno=0 bug in acknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 15:36:50.160 - #0 - 6418/6146 - Transmitter_AO_IMPL::handleViperAck_i: errno=0 error in deacknowledgeIndex: RDE_STATUS_INTERNAL_ERROR 
2020/02/26 15:36:50.766 - #2 - 6418/6146 - ViperLog: EDRS-WIRE:[WireIndexMemory](2): deleteFromAcknowledgeMap: gap in acknowledgements

原因

The transmitter tries to get Deduplication Acknowledgement, the Underneath layer gives the error RDE_STATUS_INTERNAL_ERROR. This error is not handled explicitly.

解决方案

Workaround:
Disable Deduplication on all Consistency Groups by following the below steps:
  1. Select Protection > Manage Protection.
  2. In the left pane, select a Consistency group.
  3. In the right pane, click the Link Policy tab.
    1. In the Select link, set a policy diagram, select the relevant link.
    2. Clear the Enable Deduplication checkbox.
  4. Click the Apply button.
Resolution:
Dell Technologies is investigating this issue. Contact the Dell Support Center or your service representative for assistance and reference this solution ID.

受影响的产品

RecoverPoint

产品

RecoverPoint, RecoverPoint CL, RecoverPoint EX, RecoverPoint Gen5 Server, RecoverPoint Gen6 Server, RecoverPoint SE, RecoverPoint virtual appliance
文章属性
文章编号: 000170285
文章类型: Solution
上次修改时间: 05 11月 2025
版本:  3
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