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Dell Migrate User's Guide

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Issues while launching Data Assistant on old PC

Ensure that the following prechecks are met before initiating migration:

  • You must be signed in as an administrator to run Migrate as it requires advanced permissions to read and write data on your new PC.
  • Both the old and the new PCs must be connected to the same network.
  • Ensure that other applications, for example, Internet Explorer, Microsoft Word, Pictures, and so on, are closed before starting migration.
  • Both the old and the new PCs must be connected to a power outlet.

While launching Data Assistant on the old PC, the following error message might be displayed: We weren't able to run Dell Data Assistant - To try again, click Close and wait for five seconds and then restart the application.

Figure 1. Unable to launch Data Assistant
Unable to launch Dell Data Assistant on your old PC

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