Dell Migrate User's Guide

While launching Data Assistant on the old PC, perform the following steps if the following message is displayed: To try again, click Close and wait for five seconds, then restart the application. If you continue to have problems, get help here.

The possible reasons for failure in launching Data Assistant on the old PC are:

• Failed to initiate the local database for Data Assistant.

  This can happen if the local database is created by a Windows user who is not an administrator and is being accessed by using an administrator account on the PC. This may also happen if an outdated version of Data Assistant is installed on your old PC.

  Perform the following steps to resolve this issue:

  1. To fix the database issue, delete the folder, <Operating System Drive>\ProgramData\DDA.
  2. Restart your old PC, and open Data Assistant with administrator rights or from administrator Windows user account. This creates a database with proper permissions.
  3. Open Data Assistant again.
• Failed to obtain read permissions due to encrypted or virtual drive on the old PC.

  This issue occurs if there is a virtual drive present on the old PC which is created if a Click to Run version of a program such as Microsoft Office applications is installed. Due to the presence of the virtual drive on the PC, Data Assistant cannot read and write to the file system. This causes a time-out and migration is terminated.

  Perform the following steps to resolve this issue:

  1. Uninstall the Click to Run version of the application from the old PC and retry the migration process.
  2. After the migration is completed, reinstall the program, and activate it.
• Incompatible version of Data Assistant is used on the PCs.

  Ensure that the latest version of the SupportAssist and Data Assistant is used during the migration process.

  To resolve this issue, download and install Data Assistant from www.dell.com/DataAssistant on your old PC.

• Core part of the application is removed.

  This issue occurs if you remove any necessary application or EXE file from C:\Dell\DellDataAssistant folder.

  To resolve this issue, download and install Data Assistant from www.dell.com/DataAssistant to perform a fresh installation of Data Assistant.

If issue still persists with launching Data Assistant, contact the Dell Technical support.