Dell Wyse ThinOS Release 8.3.1 Administrator’s Guide

Setting Up the RealTime Multimedia Engine (RTME) for Lync

This section describes how to install and use Lync on a Citrix desktop.

Install Citrix HDX RealTime Connector version 1.8 or 2.0 on Citrix desktop VDA/Server. For more information about installing Citrix HDX RealTime Connector version 1.8 on Citrix Desktop VDA/Server, see docs.citrix.com/en-us/hdx-optimization/1-8/hdx-realtime-install.html. For more information about installing Citrix HDX RealTime Connector version 2.0 on Citrix Desktop VDA/Server, see docs.citrix.com/en-us/hdx-optimization/2-0/hdx-realtime-install.html.
- NOTE:
  - HDX RealTime Multimedia Engine is the package installed on ThinOS; it is HDX RealTime Connector for Lync that needs to be installed or upgraded on the remote server and VDA.
  - The Upgrade option from 1.7 to 1.8 is discussed at docs.citrix.com/en-us/hdx-optimization/1-8/upgrade-1-7-to-1-8.html.
  - The Firewall configuration is required on remote server and VDA. For more information, refer to docs.citrix.com/en-us/hdx-optimization/1-8/hdx-realtime-optimization-pack-configure-firewall.html.
  - To know about the technical overview of RTME 2.0, go to docs.citrix.com/en-us/hdx-optimization/2-0/hdx-realtime-optimization-pack-about.html.
  IMPORTANT: The RTME 1.8 feature on ThinOS supports only HDX RealTime Connector 1.8 due to Citrix limitation.
Update the ThinOS firmware to 8.3.1, and install the RTME.i386.pkg on the ThinOS client. For information about installing the RTME package, see Installing the RTME package on ThinOS .
- IMPORTANT: From ThinOS 8.3, the RTME 1.8 and 2.0 co-exist in the release package, supporting both versions of RTME connectors.
(This step is for RTME 1.8 only) Configure the Domain Name Server (DNS) settings on ThinOS for Lync Server.
- NOTE: You must ensure that the thin client does not have USB redirection for video/audio devices in order to have RTME working correctly.
Log in to your Citrix Desktop, and sign in to Lync client.
- For RTME 1.8, the RTME icon is displayed in the lower-left corner of the Lync client window.
- For RTME 2.0, the RTME icon is displayed on taskbar.

Use the Lync Application to perform the following tasks:

Start an audio or video call
- Select user to call
- Call from the IM window
- Type a name or number to call
Answer the call
- Audio call
- Video call
- Headset button to answer the call
Transfer call/ mute/ hold call
Control the video: Pause/ End/ Picture in Picture (PiP)
Set the volume levels
Use Dial Pad
Make a conference call
Help and Hang up
Minimize/maximize or close the Lync window
Perform Network Health check:
- For RTME 1.8, press Ctrl+N to open the Network Health window.
- For RTME 2.0, right-click the RTME icon on taskbar and select Call Statistics.
The attributes, such as received packets, sent packets, video frame rate, video resolution, audio codec, and video codec are displayed in the above described window.

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Dell Wyse ThinOS Release 8.3.1 Administrator’s Guide

Setting Up the RealTime Multimedia Engine (RTME) for Lync

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