Dell InsightIQ 4.3.0.0 User Guide

To resolve the following errors, you must be logged in to InsightIQ with an administrator account.

Authorization error

InsightIQ is not authorized to communicate with the monitored cluster. To resolve this issue, ensure that InsightIQ is authenticating with the correct username and password.

Connection error

InsightIQ is unable to connect to the monitored cluster. If the Monitoring Status of the cluster is yellow, InsightIQ is trying to resolve this issue. If the Monitoring Status of the cluster is red, InsightIQ is unable to repair the connection to the cluster and resolve this issue manually. To resolve this issue, reestablish network connectivity between InsightIQ and the monitored cluster. After the connection is reestablished, InsightIQ can connect to the monitored cluster automatically.

Database busy

InsightIQ is unable to add cluster data to the InsightIQ data store because the maximum number of data store connections are already in use. Cluster monitoring is temporarily paused until the necessary resources are freed. If this error persists for several minutes or more, open an SSH connection to InsightIQ and restart InsightIQ by running the following command:

iiq_restart

Data store connection error

InsightIQ is unable to connect to the InsightIQ data store. Cluster monitoring is suspended until this issue is resolved. To resolve this issue, ensure network connectivity between InsightIQ and the data store. InsightIQ tries to connect to the data store until the network connection is reestablished.

Data store full

The InsightIQ data store does not have sufficient space to continue monitoring. To resolve this issue, free space on the InsightIQ data store, and then restart InsightIQ.

Data retrieval delayed

The most recent data that InsightIQ has retrieved from the cluster is more than 15 minutes old. If InsightIQ recently began or resumed monitoring the cluster, this issue commonly resolves itself as InsightIQ retrieves more recent data. If this issue also reports one or more InsightIQ errors, resolve the errors. If the error persists after all other InsightIQ errors are resolved, contact Dell Technical Support.

FSA connection error

InsightIQ is unable to retrieve File System Analytics reports from the cluster. To resolve this issue, ensure that NFSv3 is enabled on the monitored cluster and that InsightIQ can connect to the cluster. After this issue is resolved, InsightIQ automatically resumes retrieving File System Analytics reports.

GUID error

The globally unique identifier (GUID) associated with the monitored cluster in InsightIQ has changed. The hostname or IP address that is associated with the cluster might be reassigned to another cluster. To resolve this issue, ensure that the hostname or IP address of the monitored cluster matches the hostname or IP address that InsightIQ accesses.

License error

InsightIQ is not licensed on the monitored cluster. To resolve this issue, configure a valid InsightIQ license on the cluster.

Privilege error

The InsightIQ user does not have sufficient privileges to retrieve the specified data from the cluster. For information about adding privileges to InsightIQ, see KB 194112.