- Notes, cautions, and warnings
- About OpenManage Enterprise SupportAssist
- OpenManage Enterprise SupportAssist capabilities available with Dell service contracts
- OpenManage Enterprise SupportAssist support matrix
- Role-based user privileges for OpenManage Enterprise SupportAssist
- Installing OpenManage Enterprise SupportAssist
- Getting started with OpenManage Enterprise SupportAssist
- Site Health
- Group devices for effective management and monitoring
- OpenManage Enterprise SupportAssist cases
- OpenManage Enterprise SupportAssist device collections
- View collections
- Using SupportAssist to collect and send system information
- Configuring collection settings on OpenManage Enterprise SupportAssist
- Prerequisites for collecting system information
- Enable or disable automatic collection of system information on support case creation
- Enable or disable periodic validation of device inventory
- Enable or disable periodic collection of system information
- Enable or disable collection of identity information
- Filter components of device collections
- Configuring OpenManage Enterprise SupportAssist settings
- Configure proxy server settings
- Enable or disable SupportAssist maintenance mode
- Enable or disable group-level SupportAssist maintenance mode
- Enable or disable device-level SupportAssist maintenance mode
- Collection preferences
- Contact Details
- Configure contact information
- Configure Shipping Details
- Schedule collection and inventory validation
- Configure email notification settings
- OpenManage Enterprise SupportAssist product information
- Disable OpenManage Enterprise SupportAssist
- Uninstall OpenManage Enterprise SupportAssist
- Guidelines for Migrating and Restoring OpenManage Enterprise Appliance (with SupportAssist Plugin)
- SupportAssist maintenance mode
- Alert policies in OpenManage Enterprise SupportAssist
- Which hardware faults does SupportAssist monitor?
- What happens when a hardware issue is detected by SupportAsist?
- How and where am I notified by OpenManage Enterprise SupportAssist about device alerts?
- What is the response time for resolving my OpenManage Enterprise SupportAssist case?
- What alerts open predictive support cases in advance of hardware failures?
- What if I require assistance for deploying installing OpenManage Enterprise SupportAssist?
- Alert threshold
- First occurrence policies
- Repeat occurrence policies
- Accessing support content from the Dell EMC support site
Dell EMC OpenManage Enterprise SupportAssist Version 1.0 User's Guide
What alerts open predictive support cases in advance of hardware failures?
Predictive alerts are based on scheduled collections that are sent to Dell EMC. These collections are analyzed and compared so we can determine that a failure will occur with a high degree of certainty. Customers using SupportAssist will receive automated predictive case creation for server hardware (hard disk, backplane and expanders), provided the server has an active ProSupport Plus service entitlement.
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