This section describes how to install and use the Cisco Jabber Softphone for VDI on a Citrix desktop.
Go to www.cisco.com, and download the following software:
Cisco JVDI Agent 12.1
Cisco Jabber application 12.1
On the Citrix virtual desktop, install Cisco JVDI Agent. Double-click the file and follow the installation wizard steps.
On the Citrix virtual desktop, install Cisco Jabber.
For information about the installation procedure, see the installation guide at www.cisco.com.
Update the ThinOS firmware, and install the JVDI.i386.pkg on the ThinOS client.
NOTE: : If ThinOS running Cisco Jabber (JVDI) fails to register with Cisco Unified Communications Manager, add the DNS servers and DNS domains that are used by the Citrix host and the Cisco Unified Communications Manager servers to ThinOS. You can either specify the domain name and server IP on the General tab in Network Setup, or add the DNS server and domain value to the DHCP server by providing the IP address information to the ThinOS client. For issues related to Cisco Unified Communications, contact the Cisco support.
Log in to the Citrix virtual desktop, and sign in to Cisco Jabber using your user credentials.
When you log in for the first time, do the following:
On the Cisco Jabber interface, click Advanced Settings.
Select your account type as Cisco Communications Manager 9 or later.
Enter the login server address.
NOTE: : If the Use my computer for calls option is selected, the Cisco Jabber is automatically registered with Cisco Unified Communications Manager. This option enables Jabber to work as a Softphone, and use the microphone or speaker that is connected to the thin client for phone calls.
Using Device Selector
Cisco Jabber Softphone for VDI consists of a component called Device Selector. Use the Device Selector menu to manage your
audio devices and cameras.
If you have multiple devices connected to the thin client, you can view your active device, or
select a different device. To enable a device, do the following:
In the Windows notification area, click
the Device Selector icon.
The available devices are listed.
Click a device to make it active.
Using Cisco Jabber
Use the Cisco Jabber application to perform the following tasks:
Start an audio or video call
Answer the call
Hold or resume the call
Stop the video
Mute or unmute the audio
Turn on or turn off the self view
Enter or exit the full screen
Merge the calls
Audio conferencing
Transfer the call
Play voice mail
Forward the call to voicemail
Forward the call to another number
Forward voice messages directly
Use the Device Selector menu to switch between headsets
Use the Device Selector menu to switch between cameras
Set up secure phone capabilities
Answer the call on multiple phone devices (Shared Line feature)
For information about troubleshooting your Cisco Jabber, see the Deployment and Installation Guide for Cisco Jabber Softphone for VDI at www.cisco.com.
For information about Cisco Jabber-related issues, see the Release notes for Cisco Jabber Softphone for VDI document at www.cisco.com.
For information about accessories for camera, headsets, and speakers, see the Unified Communications Endpoint and Client Accessories article at www.cisco.com.
Limitations
Dell does not recommend video call in 4K display resolution on all platforms due to low performance.
JVDI version in ThinOS must be compatible with JVDI agent and Jabber version. For example, JVDI version 12.1 in ThinOS supports JVDI agent and Jabber version 12.1.
Data is not available for the Topic
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\