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Welcome to Premier Help Center

Useful information on how to Shop on Dell Premier.

Premier Account


Dell Premier Account is a convenient hub allowing you to manage your page settings with a few clicks. From here you can adapt your page according to your needs, by customizing page settings, page access, payment types, assets and warranties, reports, and much more.

Account Maintenance

Premier Account Features
The Account homepage provides you with simple access to key account maintenance features like manage profile, page settings, orders & invoices, management of assets, services contracts, payment types and more, as well as personal information. Please note: Self-service capabilities may vary by country/region.

The expandable left navigation enables you to easily switch profiles, move to another page (if enabled) and access key account maintenance features like address book, user access (for users with user administration rights), recent orders, service contracts, reports, and more. Please note: Self-service capabilities may vary by country/region.

Want to quickly move to another existing Premier page for your profile? Look up the required Premier store via the drop-down search box at the top of the left navigation.

From the drop-down beside your name, located at the top of the left navigation, you can access your “Profile Information” for easy editing, and “Switch to Personal Account” for seamless navigation between your Premier or personal account.

The Account landing page provides an at-a-glance overview and allows you to complete key tasks with a few clicks. It enables direct access to frequently used Account features like recently purchased orders, your latest quotes, order history, reports, single sign-on (if enabled on your page), preferred payment method, and more. Please note: Self-service capabilities may vary by country/region.

a. All Addresses - View and manage your shipping and billing addresses including intuitive search of addresses in your company’s address book as well as the ability to download it. The “Actions” menu at the right of each address allows you to:

- ‘Make As Default’ so it will pre-populate in checkout. 
- ‘Pin To Top’ enables quick access to your preferred addresses during checkout. 
- To edit or delete a locked address, ‘Submit Request’
Billing addresses can only be added, edited or deleted by your Dell representative.

b. Payment Types – Set up, change, or view the payment types you use when shopping Premier. As a user with administration rights, you can get greater visibility into payment credit limits and assign payment method access (depending on user role).
To make a new payment type available to your account, contact your Dell Representative.
To manage your payment cards, find the “Credit Card” payment type, click the “Action” cogwheel, and then select “Manage Cards”

c. Express Checkout - Access and manage previously saved checkout profiles from the list. To edit a checkout profile, select that profile in your cart, continue to checkout, and edit the profile details in the "Shipping and Payment" step.

a. Premier Users. If you have a Site Administrator role, you are authorized to add a new user, copy existing users, upload users, download your own user list and remove users. Contact your Dell Technologies Account team to initiate Single Sign-on (SSO) for your organization. More details.

b. Subscription users. If there is a subscription associated with your Premier account through one of your Dell Customer Numbers, you can also manage the access of the individual users to the subscriptions here. Should you want to invite a user into your subscription, if that user has not yet been added to your Premier account, the user will be added automatically with a Shopper-No-Price role, provided the Access Group “General Access” is configured by your Dell Representative.

c. Single Sign-On. As a Site Administrator you can set up Single Sign-On (SSO) for your organization via your Premier Account page. This needs to be enabled by Dell. Contact your sales representative if you are interested in initiating SSO.

a. Invoices - Provides an overview of your invoices with many self-serve options for paid and unpaid invoices: filtering by customer number, display of an unlimited number of invoices, a simple way to view ‘Paid orders’ at a glance, bulk download of up to 10 selected invoices at a time, and more. Available where the invoicing report is enabled.

b. Buy Again (US) / Recent Online Orders - Access your recent online orders (placed online in the last 60 days) and add to Cart with a single click on ‘Buy Again’, including at item-level   Users with Site access roles, for example Site eQuote Buyer etc., can view all the site-wide recent online orders. Note: Excludes orders placed from sales-created quotes.

c. Order History (US only) - provides access to the Order Status from within Premier to get the most up-to-date information related to order history and the ability to export the data (.xls). Here you can 

- view order details information
- retrieve invoice PDFs, packing slips and Service tags
- find shipment tracking details for all packages
- cancel orders eligible for cancellation (availability may vary by region) and get help from Dell Customer Support.

Where enabled, this section allows you to manage your financing products directly from within Premier Account.

Select your assets, support services duration and service plans for renewal. You can review your products and renew or upgrade the corresponding product support service contracts. For renewals, service contracts will start after the current ones expire. Notes: Not for Shopper roles. May vary by country/region.

This feature allows you to manage your company’s subscriptions purchased  through Dell Technologies. Access subscription settings to add, view, or modify the identifiers for your current subscriptions. Easily view scheduled changes and search by sub-agreement ID, offer name, schedule type, scheduled date, or status. All paid and unpaid subscription invoices will show under the Subscription Invoices tab. Subscriptions usage, trending and forecast report data can likewise be retrieved.

a. Contacts - Easily view and contact your Dell Account team.

b. Support History - Provides visibility to your organization's support history and enables tracking of all service requests for your service-tagged devices. (Assets associated with their Dell Customer Number).

c. Documents - View and retrieve documentation, that has been posted by your Dell Account team.

Offers a variety of options relating to current and past Dell purchases. A list of different reports is available to users with reporting access. Learn More

Manage your assets by accessing their warranty status and service tags for all Dell systems associated with your Dell Customer Number in Premier. Contact your Premier Account Manager to get this feature enabled for your page.

The video library section (US only) with demo videos of Premier features lets you search and sort to facilitate quick access to training content, without leaving the page.

This e-Sign capability allows you to securely and easily sign your Dell Custom Services SOW (Statement of Work) directly from your Dell Premier Account. This needs to be initiated by your Dell Sales Representative.
*Not available in all countries.

User Access Management

Site Administrators can manage what other users see and do within your organization’s Premier page, depending on job roles and responsibilities. When new users are invited to Premier, they must be assigned to an Access Group and a User Role by your Dell Account Team member or your organization’s Site Administrator.

Access Groups

Define what users can see (e.g. available catalogs, product info, payment types, reporting, and asset management).

User Roles

Define what individuals can do (e.g. buy versus shop, view eQuotes, and manage users).

1 - Managing User Roles

All users must be assigned to one of eight User Roles within their Access Group. User Roles control a user's ability to do the following: Place orders, retrieve eQuotes from other users, Manage User Role assignments and Manage Access Group membership.
Eight User Roles

Eight User Roles defined:

1. Download Sales Quote documentation currently not available in LATAM countries and for US Federal transactions.

  1. Site Administrator

    Site Administrators have access to all Premier shopping and buying functionality, all site customization tools and all user management tools. They have the sole authority to add/edit and remove users in Access Groups and on the Premier page. They also have comprehensive shopping and buying privileges across all Access Groups within their Premier page. If enabled, you can set up Single Sign-On (SSO) for your organization via your Premier Account page. Contact your sales representative if you are interested in initiating SSO.

  2. User Administrator

    User Administrators can assign user roles to others within their own Access Group. A User Administrator cannot create or modify Access Groups but can invite new users into their Access Group. In effect, a User Administrator does not customize site content for users but can specify the level of buying authorization for users within their Access Group. User Administrators also have comprehensive shopping and buying privileges, have access to sales quotes published for any users and can retrieve the eQuotes of any user in their Access Group.

  3. Site eQuote Buyer

    Site eQuote Buyers have comprehensive buying privileges but no site customization privileges that can affect other users. They can access sales quotes or eQuotes saved by any member of an Access Group (provided Site eQuote Buyer has access to that group), and place orders.

  4. Site eQuote Shopper

    Site eQuote Shoppers can view any content that is specified for their Access Group. They can access sales quotes or eQuotes saved by any member of an Access Group (provided Site eQuote Shopper has access to that group) but have no buying privileges.

  1. eQuote Buyer

    eQuote Buyers have comprehensive buying privileges but no site customization privileges that can affect other users. They can only save and retrieve eQuotes saved by members of their own Access Group, and place orders.

  2. Buyer

    Buyers can save and retrieve their own eQuotes, view quotes shared to them by a Dell Sales Representative and can place orders online.

  3. Shopper

    Shoppers can view any content that is specified for their Access Group, can view their own saved e-quote and quotes shared to them by a Dell Sales Representative, but have no buying privileges.

  4. Shopper No Price

    Shoppers can view any content that is specified for their Access Group and can save eQuotes but have no buying privileges. Users with this role will not be able to view pricing.

2 - Manage Users

Manage Users
Users with the role 'User Administrator' or 'Site Administrator' can manage users by selecting "Manage User Access" in the left navigation menu.
  1. 01
    Select ‘Add User” and enter the new user’s details.
  2. 02
    Select "Nominated Buyer" if you want this user to receive a copy of every eQuote mail. The user’s name and email address will be displayed to all users in the “Nominated Buyers” drop down list in the save eQuote screen. “Nominated Buyers”, when selected, will receive a copy of the eQuote mail.
  3. 03
    Select the Access Group.
  4. 04
    Select the User Role within the chosen Access Group (e.g. Shopper, Buyer, or Administrator).
  5. 05
    If you want the user to receive a Premier Welcome notification email, check the “Email notification to user” box and click “Save” to finish the process.

Report Offerings

Dell Premier Customer Reporting has been developed as an exclusive service for our Premier customers. A selection of reports is available for orders placed online or via your Account team. Users with reporting access can view a variety of options relating to current and past Dell purchases. Please contact your Dell Account Team to discuss report availability and which offering is best for your organization.
Report Offerings
Access your reports through the Account page Overview or through “Reports” on the left.

Reports most frequently used by our customers:

The list of available reports will depend on what was set up by your Dell Account Team.

This is a simple tool for you to build your own favorite report from all available “order”, “customer”, and “tracking and delivery” details. Build and run a report just once or save as personal (for you) or enterprise template (for all users with permission). 

With ‘Prebuilt Reports’ you can run, edit, copy, or save report templates linked to your account. 

‘Saved Reports’ are created by you or your team and can be run, edited, or copied. 

‘Report Schedules’ allow you to set up regularly scheduled reports that can be emailed to up to 10 recipients. Learn more

b. Standard Reports include invoicing, warranty, and recent order reports.

For Shopper-No-Price role, the Recent Online Orders report only will be shown, irrespective of the reports configuration for the account. 

Use Premier’s most comprehensive “Order Status” report to quickly check the status of one or more open orders. You will be able to see packing list and further options at the order detail level – simply click on the order number. Details under “Order Status”.

Buy Again (US) / Recent Online Orders Access your recent online orders (placed online in the last 60 days) and add to Cart with a single click on ‘Buy Again’, including at item-level.  These recent online orders can be easily searched by item, order date, Dell Purchase ID, PO Number, currency, price, payment method or buyer’s email. Users with Site access roles, can view all the site-wide recent online orders. Note: Excludes orders placed from sales-created quotes.

ImageWatch (related to product transitions) and MyFinancials (related to your invoices) can be available on your Premier pages. Please contact your Dell Account Team to learn more about Premier reports.

like ImageWatch (related to product transitions) and MyFinancials (related to your invoices) can be available on your Premier pages. Please contact your Dell Account Team to learn more about Premier reports.
Intel® Core™ Ultra Processors
Learn More about Intel