Activation Failed for Dell Encryption Enterprise for Server

Affected Product:

• Dell Encryption Enterprise for Server
• Dell Data Protection | Server Edition

Affected Version:

• v8.9.0 and Later

During activation, user receives: Activation failed for [USERNAME]. The user name or password is incorrect.

Figure 1: (English Only) Activation failed for [USERNAME]. The user name or password is incorrect

In the logs, output shows:

[07.18.16 12:03:04:249 User: 1807 H] Event Engine ‐ Shield for Server OS Activations are enabled on the server [07.18.16 12:03:04:265 User: 1882 E] Event Engine ‐ Failed to login supplied user for manual authentication [win error = 1326] [07.18.16 12:03:04:265 WCFRequestProce: 817 H] Event Engine ‐ Manual Activation result = 1326, The user name or password is incorrect.

Not Applicable

This error may be due to:

• Insufficient rights
  • Dell Encryption Enterprise for Server requires domain administrator privileges to activate.
• Incorrect credentials
  • The domain account used to authenticate may have had a password change and may need the correct password that is submitted in manage domain.
• Incorrectly associated domain
  • The domain administrator must be part of the same parent and child domain that is configured during setup.
  • Post installation the domain can be modified or verified at:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield

Figure 2: (English Only) Registry Editor

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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