Article Number: 000129230

Determining Dispatch, Service Requests and Warranty Status, Information on Automated Support Tools, Computer Diagnostics and Repair

Summary: Help with work order status, Service Request status, warranty status, how to diagnose computer hardware issues and how to setup a repair when needed. And getting information about our automated support tools, shipping, delivery, and accidental damage coverage. ...

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Instructions

See each section for help with work order status, warranty status, how to diagnose computer hardware issues and how to set up a repair when needed. Also get information about our automated support tools, shipping, delivery, and accidental damage coverage.

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Dispatch Status (Provides methods to find the status on an existing Service Request)

Service Requests
(Use the drop-down menu to select what identification information you want to use on finding an existing Service Request. You can also browse to the Repair (Depot) Center status tool, or create a new Service Request.)
Repair (Depot) Center Status Tool
(By providing your Service Tag or Express Service Code, Dispatch/Reference Number and the email address that was used to create the request, you can determine the status of your repair.)
How to arrange an 'Out of Warranty' repair on your Dell System
(When you must repair your Dell computer or device that is out of warranty, see the information for some useful tips and guidance on arranging the repair.)
How to track a courier part from Dell Technical Support?
(This shows you how to track a package using the UPS tracking site.)

Repair (Depot) Center

Repair (Depot) Center Status Tool
(Providing your Service Tag or Express Service Code, Dispatch/Reference Number and the email that was used to create the request, you can determine the status of your repair.)
What comes in the Dell Mail In Service box? (United States only)
(When you have set up a service through the Repair (Depot) Center the information within explains what you receive when you are shipped a Dell Mail In Service box and how to pack your device (USA only).)
How to arrange an 'Out of Warranty' repair on your Dell System
(When you need an 'out of warranty' repair for your Dell computer, or device see the information for some useful tips and guidance on arranging the repair.)

Order Status and Issues, Shipping, and Delivery FAQs

How to Check the Status of an Order FAQ
See the links to help you resolve such issues as:
- Browsing to the Dell Order Status tool.
- Getting you packing slips.
- Ownership Transfer.
- Order Change and Returns.
- Report a Missing, Wrong, Damaged, or Lost Item.
Dell Shipping and Delivery FAQs
See the expanding sections to help you answer questions such as:
- Where can I find my Order Number and Customer Number?
- Where can I check the Status of my Order?
- What is the Estimated Delivery Date and how is it determined?
- Why do I have multiple Order Numbers or Packages for my Order?
- Can I change my delivery address?
- Do I have to sign for delivery?
Returning Service Parts to Dell (US only)
(See the different sections to help you determine which parts must be returned and how to return the parts to Dell.)

Accidental Damage Coverage

Avoid Accidental Damage on your Dell Computer (English Only)
How to Find Warranty Status and Information for your Dell product
See the expanding sections to help you resolve issues such as:
- How to Check Warranty Status
- Warranty Renewal and Extension
- Warranty Plans Descriptions
- Ownership Transfer and Retail Registration
- International Warranty Support
- Expired Warranty Support
How to Check Warranty Details Online

Duration: 00:21
Closed captions: English only
How to arrange an 'Out of Warranty' repair on your Dell System
(When you need an 'out of warranty' repair for your Dell computer or device, see the information for some useful tips and guidance on arranging the repair.)
Dell Notebook, Phone, or Tablet Cracked or Broken LCD Screen Options and Procedures
(See the information about the policy and options when the LCD screen on a Dell Notebook, Venue phone, or tablet is cracked or broken.)
Troubleshooting Ports on your Notebook or Desktop Dell PC
(Provides help on identifying the ports, and how to identify and troubleshoot issues on a Dell Notebook or Desktop PC.)
Frequently Asked Questions (FAQs) about the Thunderbolt port on a Dell PC
(Provides answers to the most frequently asked questions about Thunderbolt ports on a Dell PC and how to proceed when there is accidental damage to the Thunderbolt port.)
USB Port on Flat Panel Monitor Non-Functional
(Explains how to troubleshoot the USB ports on a flat-panel monitor, how to proceed when there is accidental damage to the USB port.)
Frequently Asked Questions (FAQs) about the eSATA port on a Dell PC
(Provides answers to the most frequently asked questions about eSATA (External Serial Advanced Technology Attachment) port on a Dell PC, how to proceed when there is accidental damage to the eSATA port.)

Warranty Status

How to Find Warranty Status and Information for your Dell product
See the expanding sections to help you resolve issues such as:
- How to Check Warranty Status
- Warranty Renewal and Extension
- Warranty Plans Descriptions
- Ownership Transfer and Retail Registration
- International Warranty Support
- Expired Warranty Support
How to Check Warranty Details Online

Duration: 00:21
Closed captions: English only
Warranty & Contracts
(Providing your Service Tag or Express Service Code or a Dell EMC Product ID you can determine the status of your Warranty.)
How to arrange an 'Out of Warranty' repair on your Dell System
(When you need an 'out of warranty' repair for your Dell computer or device, see the information for some useful tips and guidance on arranging the repair.)
Support Services & Warranty
(See the different sections to help you check service request status and warranty status)
Dell Notebook Battery Warranty Support
(Provides guidance on warranty support for laptop batteries, how to check the battery status and troubleshooting.)

Automated Support Tools, Computer Diagnostics and Repair

Dell SupportAssist for PCs and tablets
(Use the SupportAssist application to provide automatic computer updates and detect issues that can be resolved for you.)
SupportAssist for Enterprise Systems (Servers, Storage, and Networking)
(SupportAssist Enterprise is a comprehensive and easy to use, proactive, and predictive, automated support technology that automatically identifies hardware faults, creates a case, and initiates contact from Dell EMC to the customer.)
Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)
(Dell PCs and tablets come with preboot diagnostics (called 32-bit Diagnostics, PSA, and ePSA), also newer computers has the Dell SupportAssist application that is installed to help you diagnose and resolve hardware issues.)
Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet, or Servers
(When your Dell PC, monitor or tablet does not seem to be working correctly, diagnostic tools are available to help you identify what the issue may be, and provide troubleshooting steps to help resolve the issue.)
How to arrange an 'Out of Warranty' repair on your Dell System
(When you need an 'out of warranty' repair for your Dell computer or device, see the information for some useful tips and guidance on arranging the repair.)
Returning Service Parts to Dell (US only)
(See the different sections to help you, determine which parts must be returned and how to return the parts to Dell.)

Determining Dispatch, Service Requests and Warranty Status, Information on Automated Support Tools, Computer Diagnostics and Repair

Summary: Help with work order status, Service Request status, warranty status, how to diagnose computer hardware issues and how to setup a repair when needed. And getting information about our automated support tools, shipping, delivery, and accidental damage coverage. ...

Article Content

Instructions

Dispatch Status (Provides methods to find the status on an existing Service Request)

Repair (Depot) Center

Order Status and Issues, Shipping, and Delivery FAQs

Accidental Damage Coverage

How to Check Warranty Details Online

Warranty Status

How to Check Warranty Details Online

Automated Support Tools, Computer Diagnostics and Repair

Additional Information

Recommended Articles

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Determining Dispatch, Service Requests and Warranty Status, Information on Automated Support Tools, Computer Diagnostics and Repair

Article Content

Instructions

Dispatch Status (Provides methods to find the status on an existing Service Request)

Repair (Depot) Center

Order Status and Issues, Shipping, and Delivery FAQs

Accidental Damage Coverage

How to Check Warranty Details Online

Warranty Status

How to Check Warranty Details Online

Automated Support Tools, Computer Diagnostics and Repair

Additional Information

Recommended Articles

Article Properties

Last Published Date

Version

Article Type