How to Get Support for Dell Hybrid Client

Summary: This article covers how to obtain support for the Dell Hybrid Client operating system.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Operating Systems:

  • Dell Hybrid Client

Dell Hybrid Client is a centrally managed desktop solution that combines Ubuntu with the Software-as-a-Service (SaaS) model. This model enables users to securely access cloud, local, or virtual applications, data, and resources.

Warning:
  • Dell Hybrid Client Ubuntu technical support is limited to:
    • Troubleshooting Dell hardware failures
    • Reinstallation of the factory provisioned operating system
    • Installing Dell compatible applications
  • Other Ubuntu technical support may be provided if Premium, ProSupport, or ProSupport Plus hardware warranty was purchased.

Self-Help Options

Most technical issues or questions can be resolved by referencing:

To obtain support:

Technical Support

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Us and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
      Click Contact Us
  3. Click Enter service tag.
    Identify your device
  4. Under Identify your product, type your Service Tag and then click Submit.
    Enter your Service Tag and click Submit
    Note:
    • Dell Hybrid Client software service tag is obtained through your product order.
    • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
  5. On prompt, select either International Support or Support in [REGION].
    Choose your Region
    Note:
    • [REGION] is based on the country or region that the product was purchased at.
    • Your [REGION] may differ from the above screenshot.
  6. Select an available contact option.
    Select contact option

Order Support

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Us and then click either:
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
      Click Contact Us
  3. Type your Order Number and then click Find My Order.
    Click Find My Order
  4. To the right of the page, click Contact Customer Support.
  5. From the drop-down, select Missing or Wrong Items.
    Select Missing or Wrong Items
  6. Select an available contact option.
    Select contact option
Note:
  • Contact options may differ by your region.
  • Reference this article (000126502) when contacting technical support.

Affected Products

Dell Hybrid Client
Article Properties
Article Number: 000126502
Article Type: How To
Last Modified: 24 Apr 2025
Version:  31
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