ECS: Symptomkode: 13007; 13008: Advarsler efter opgradering til 3.7-rapportering i brugergrænsefladens informationshændelser

Summary: Dial Home Symptom Code 13007 og 13008 på ECS 3.7 er blevet bekræftet som falske alarmer og har ingen indflydelse på ECS.

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Symptoms

Efter en opgradering til ECS 3.7 sendes gentagne hændelser til Dial Home og udløser nye serviceanmodninger.

Opkald Home-hændelser:
Symptomkode 13007: 
Case Description
Connect Home

Clarify Id: APM00000000000
Site Name: UNKNOWN
Vendor: EMC
DeviceType: ElasticCloudStorageApp
Model: ElasticCloudStorage
SerialNumber: APM00000000000
WWN: ELMECS1234ABCD
Platform: platform
OS: SLES
OS_VER: 12.4
EmbedLevel: 2
InternalMaxSize: 512800
Comment: Object Alert
Ucode_Ver: 3.7.0.0-7563.9c9dbbba
ConnectType: ESRS
IP_Address: Not Available
IP_Name: NODE.DOMAIN.COM
ConnectNum: X.X.X.X
Port: 22

SymptomCode: 13007
Category: Configuration
Severity: Info
Status: Unknown
Component: Object
SubComponent: Storage tier is degraded or poss
CallHome: true
FirstTime: 2022-02-26T10:12:35.980Z
LastTime: 2022-02-26T10:12:35.980Z
Description: Storage tier is up
Count: 0
Symptomkode 13008: 
SC: 13008 Prod: ELASTICCLOUDSTORAGEAPP S/N: CKM00000000000
Next Customer Contact
Case Description
Connect Home

Clarify Id: CKM00000000000
Site Name: UNKNOWN
Vendor: EMC
DeviceType: ElasticCloudStorageApp
Model: ElasticCloudStorage
SerialNumber: CKM00000000000
WWN: ELMECS1234ABCD
Platform: platform
OS: SLES
OS_VER: 12.4
EmbedLevel: 2
InternalMaxSize: 512800
Comment: Object Alert
Ucode_Ver: 3.7.0.0-7563.9c9dbbba
ConnectType: ESRS
IP_Address: Not Available
IP_Name: NODE.DOMAIN.COM
ConnectNum: X.X.X.X
Port: 22

SymptomCode: 13008
Category: Configuration
Severity: Info
Status: Unknown
Component: Object
SubComponent: Fault Domain is degraded or poss
CallHome: true
FirstTime: 2022-02-28T20:12:12.213Z
LastTime: 2022-02-28T20:12:12.213Z
Description: Fault Domain is up
Count: 0

Følgende hændelser rapporteres i ECS-brugergrænsefladen:

Cause

ECS-tjenesten eventsvc forsøger at rydde op i to ikke-eksisterende advarsler og udløser informative advarsler om brugergrænsefladen.

Resolution

Funktionen Opkaldsstartside for symptomkoderne 13007 og 13008 blokeres fra oprettelse af nye serviceanmodninger. 

Brugergrænsefladeadvarslerne kan ignoreres for dette problem, da de er informative og ikke har nogen indflydelse på ECS. Hvis advarslerne skal skjules, løses problemet i en senere version af ECS-koden.

Affected Products

Elastic Cloud Storage

Products

ECS Appliance, ECS Appliance Gen 1, ECS Appliance Gen 2, ECS Appliance Gen 3, ECS Appliance Hardware Series, ECS Appliance Software with Encryption, ECS Appliance Software without Encryption
Article Properties
Article Number: 000196905
Article Type: Solution
Last Modified: 16 Apr 2024
Version:  2
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